Two for only the beds and daytime front desk. I am in Paris on vacation with a friend. Of course I…read moreencouraged use of Marriott here and I'm totally wishing I hadn't. Let me explain.
Upon arrival we checked in and were placed in two rooms. One room had a horrible smell we could not get rid of, even with windows open and spraying room freshener. It came back, so we had to be moved. The other room had an odor too but the front desk stated no other rooms available until the next day. Staff at desk was pretty rude about it too, guess he needed a nap.
The next day, day time staff was happy to move the other room. That evening after touring the city, we got back to the hotel and prepared to rest for the night. The rooms were cleaned but there were no clean towels and the staff took the ones we hung up. The TV changed from English to French suddenly, even though it was English all day and night the night before. Night time staff guy was rude about it, said they would send a technician in 15-20 minutes about it and no one came to correct the issues.
The next day, which is today we reported the issues and explained the night staff problems, they said that sometimes happens with the TV and a technician would have to reset it. Cleaning staff provided the fresh towels but the TV was never fixed.
This evening when we returned after all day touring the city, the TV was still not fixed. When front desk was asked the gentleman rudely stated the TV is not in English and won't be in English because we are French. There's also no YouTube or Netflix. I explained the Tv was working in English before and he repeated the same thing again. The daytime staff, as well as HE HIMSELF, had stated previously that this happens sometimes but now he was just being mean.
Of course we check out tomorrow but myself and may other guests have stated we will not be returning. The bar is RARELY staffed, the night time staff, which is who most of us will deal with since Paris shuts down fairly early is horrible and the hotel definitely needs updates. No food here, everywhere closes early and clearly so does the hotel staff. If you can find somewhere else, try that.
Thanks