Edit: I rented from Bounce Above (different name) in 2023 and renting a 2nd time out of my entire…read morelife doesn't make me a bounce house expert after 3 years later, yes I still consider myself a first time renter. I had it set up on a different part of my house in 2023 on the driveway, but this time I wanted it set up on my front yard because drive way is full. So that's why again, I had a lot of questions because it is limited and wasn't sure about clearance for entrance and exit. Yes there are dimensions listed but again, I am confused how much clearance for entrance and exit and even given the dimensions because of the limitation of space. Again it is my fault for assuming the owner would help and communicate this with me, because hey who has the patience to communicate with customers? Not everyone.
Also, fertilizer smells bad for 1-3 days but whatever makes you feel better about insulting me. The owner obviously can't handle a bad review. It was a mis communication, and not right match regarding communication and his expectations. But the owner continues to insult me & attack my personal character.
This is my final response. I cleared the 16 x 17 setup area.
But I didn't know if the space in front of it -- for entrance/exit, blower, or safety buffer -- also had to be cleared. That's why I CALLED to ask, but was ignored. Not everyone works in construction for a living, so assuming so is ignorant. And perhaps I'm ignorant to assume owner would collab and communicate.
I want to clarify my experience in a factual and respectful way without insulting the owner with "messy" and "dog poop odor" like a high schooler.
First off, I called twice to clarify dimensions. I did not know to over prepare for space, because the owner IGNORED my phone calls twice. Yes dimensions are listed, but my case was different because it is on a slope hill with limited space, i am a first time renter. I was not sure if plants are a safety hazard, I called for reassurance and clarity and was given none. Text messages were minimal and got back to me hours later, didn't return my phone calls, didn't confirm the night before.
The day of installation, I told installer I would move the plants for him, since I couldn't ask these questions via phone calls since they were ignored. I had three people there to move for him. He then began setting up. I asked specifically which pots to move (so they don't fall on him, or me, or kids). I'm confused about entrance and exit placement. He ignores my question. I ask a second time can you point? Ignores me. I ask a third, he then begins to yell at me and says I am rude. I am rude for being direct? I am rude for wanting clarity?
If he were to tell me directly over the phone before arrival I need X feet cleared, I need the whole yard cleared, I would have done that. I went over the contract several times and it's not listed. He or she (dunno who's actually writing the responses or if they were even there) because my yard isn't a mess (there's pictures looks quite minimal despite plants to me).
They want to say I was in a bad mood, but in all actuality, i didn't ask him to move plants, I moved them for him, because it's not his job. I needed clarity where the entrance and exit was so I know which way to move the plants so they don't interfere with the set up. they were transactional, not collaborative or helpful in giving me advice, I think that would stress anyone out. I could say they were in a bad mood before arrival because no one was responding to me before arrival? How am I supposed to know what the regulations are if they don't list it on email, contract or answer phone. It was my fault for assuming they would try to collab and help me, instead I was insulted and dismissed.
