We ordered flowers, the "Sweetest Touch" bouquet from this shop to send to a close friend who had…read moresuddenly lost her mother. We specifically looked for a small business to support instead of a chain. My mother placed the order after seeing a bouquet design on the shop's Facebook page that she really liked. She specifically requested a similar look and asked that eucalyptus be included. She upgraded to the premium option for $69.99 to allow flexibility in achieving that design. She attempted to call to clarify details but reached a recording directing her to order online instead. After tax and delivery her order total was $91.79. When our friend received the bouquet on Saturday, she sent us a photo. Unfortunately, it looked nothing like the inspiration image in terms of overall flow and design. (To be clear, our concern was not about color substitutions or specific flowers being out of stock, but about the structure and aesthetic of the arrangement.) I contacted the shop and spoke directly with the owner. I explained that we were disappointed with the design, specifically the way the flowers were in rows. During the conversation, I felt the owner was defensive and frequently spoke over me while I was attempting to verify order details. She suggested my mother may have been confused about what she ordered and mentioned that certain flowers had been replaced due to availability. She also noted that the eucalyptus included--approximately a stem and a half--was added "as a favor," despite the upgrade to the premium bouquet. The owner requested a photo to confirm the arrangement had been delivered properly. I texted her the same photo our friend had sent us. She claimed the image appeared edited or inverted, which it was not. (The text on the card is clearly readable in the photo.) She then suggested it was simply taken from a "bad angle" and then implied it was because the card had been opened. When I reiterated that the bouquet was for someone grieving the sudden loss of her mother and that we were simply disappointed in the design, I heard laughter from the shop owner. Whether intentional or not, given the context, this felt extremely hurtful and inappropriate. She stated she didn't mean to laugh but she didn't see the difference between the photo online and the bouquet we received and that even her other designer didn't understand. The owner asked whether the recipient herself was unhappy or if it was just me, and offered to send an additional vase of flowers. I declined, as our concern was about the design we had already paid for. She suggested my mother should have requested a custom arrangement or increased her budget. However, as floral professionals, we would have appreciated clearer communication upfront about what was possible within the selected price range. There were other arrangements displayed at similar price points that appeared more cohesive, fuller and thoughtfully designed. The owner ultimately offered 50% off a future order. Unfortunately, we do not live locally, and our friend was only there temporarily for the funeral. More importantly, we did not feel comfortable placing another order after this experience. What would have made a difference was simple acknowledgment: "I'm sorry we didn't meet your expectations. Let us make it right with a replacement or refund." That level of accountability and empathy goes a long way, especially when flowers are being sent during a time of loss. We are sharing this experience so others can make an informed decision.

I called BG Bloom from out of town. I spoke to the owner, Andi. She is so easy and delightful to…read moretalk to. Andi went out of her way to make sure the flowers were what I wanted. My friend, who was receiving the flowers, was having surgery. Andi made a special trip to her home to make sure she received the flowers and offered to redeliver the next day if needed. That is Real Southern Hospitality! She kept me updated and sent a picture of the exquisite arrangement. The flowers were fresh, beautiful and tastefully arranged. ( I even asked if the flowers were real!). They were! I am very pleased with BG Bloom Room. They are an exceptional florist! Thank you Andi with BG Bloom. You make the world beautiful in every way!

We ordered a sympathy arrangement last minute. It was delivered in plenty of time and was the most…read morebeautiful, all white flower arrangement I've ever seen! Extremely happy with the service and arrangement! Will definitely be repeat customers!

I could not be more happy with the arrangement Tyler made for me!! I walked in this afternoon to…read moretry to get something for Mother's Day. He didn't have anything already made but he never hesitated and got right to work making something for me. He asked for my opinion on everything that he put into it and made sure that I loved it before I left. Thank you, Tyler!! My mom loved the flowers and so did everyone at her work. I will definitely be back!

I recently worked with Mary on a flower order. She listened to what I wanted and made it all…read morehappen and even delivered it the same day. I have nothing but kudos for how Mary handled this order. As I was not local to the area, she kept me informed every step of the way and went out of her wait to address my concerns and requests. And, the price was VERY reasonable. No complaints at all and I highly recommend this business to others for your florist needs. Thank you again!!!

Kim did the flowers for our wedding and they were just gorgeous!! She took the time to really…read morelisten and understand what I wanted for my flower choices ... I could not have been happier with the end result!

I live out of town and ordered flowers from Deemer's for a funeral. They agreed to what I selected…read moreand charged over $100. When I got to the funeral, I was ashamed. The flowers were pitiful and looked very cheap. Disappointed. The service was fine, and the selection was okay, but the value was not.

This floral shop puts STUDENTS out of business! If you don't believe me just google this company…read moreand the WKU Floral Shop. They actually hired a lawyer with other florists and were considering litigation! The least they can do now is offer a student an internship. A paid one. Thanks for taking away educational experiences and opportunities. I will not bring any Mother's Day business here.

During a recent visit to Kentucky, I was searching frantically for flowers for my patent's grave…read more My go to florist was closed as were all others in the region...except Connie. I'm so thankful that a Google search led me to Connie. She was quick to respond to my calls and texts and was so accommodating and sweet. Within a couple hours of contacting her, Connie made me a beautiful flower arrangement exactly as I had requested AND at a small fraction of what I expected to pay. Plus...she did all this on a Sunday morning! Her customer service, attention to detail and quality of work are just amazing. I wish I could give her 10 stars!! Thank you so much Connie!! You did me a huge favor and I will not hesitate to recommend you and your shop to everyone I come across!!

Connie is absolutely amazing! Needed some rush flowers and not from the area and she took care of…read moreme. Very friendly, very professional and great price. I highly recommend her!

The florist has SAVED MY BACON quite a few times! They have GORGEOUS product and can help you in a…read morepinch!! Thank you SO MUCH!!

Wonderful Customer Service. I called not knowing exactly what I wanted to send to a funeral home…read more The person I talked to was so helpful and answered all of my questions and what was sent was more than I expected. It was beautiful and better than I had imagined. I don't live in Bowling Green but I will call MacKenzie's from now on when i need flowers delivered to someone in that area.

Ordered flowers for my Aunt's birthday from across the country. Very pleasant experience. She loved…read morethe flowers.

I ordered these flowers a little late for Mother's Day & they didn't have all the flowers I had…read moreenvisioned. But they really knocked it out of the park with what was available. My grandmother loves it. The bouquet is plentiful (peonies, hydrangeas, larkspurs) and very fresh. And they. Were delivered right on time. Thank you!

Sadly, we had a family member pass away last weekend. I live in California and needed a florist…read more With the hurricane and the snow that hit the East Coast, flights were not easy to be found. Therefore, I needed a florist. Reyes Flowers popped up on yelp with great reviews. I called and site unseen ordered a lantern to be delivered. It turned out beautifully. My mother ordered flowers north of Reyes and they too were beautiful. The staff member on the phone was incredibly kind and thoughtful and pulled these two items together for our family. Thank you Reye's Florists!

Awesome place great people My wife's flowers looked great a week later and yes it was fresh…read morearrangements

Just wanted you to know that my 65th surprise party was such a memorable event -- and your flowers…read moremade it even more special! I absolutely loved the beautiful rose bouquet -- it was stunning. I always love the arrangements I get from Sango Florist. Thank you for your consistent quality and care. I appreciate you so much! Mary Mccray

Never fails, Sango Village Florist is always SUPER helpful with my orders! They are great at taking…read moreideas and turning them into a tangible thing. SVF also helps me send things back to my home state of Rhode Island, which is very useful since my entire family is back there. What I like most is they do their best to try and make unique ideas a reality- they're very innovative. Also, they have different items you can send along with fresh cuts or silk flowers. Sometimes a plant just doesn't cut it so you can add to it with a candle or small gift. So many options!!

I picked up this Christmas arrangement on December 1st. I kept water in the dish. Today is…read moreChristmas (3 weeks later!) and the arrangement is just as beautiful! I'm so happy with Gallatin Flower and Gift Shop! Merry Christmas!!

I ordered a Christmas centerpiece for my sister and her husband. Very nice arrangement was sent and…read moremy sister was quite pleased. I am a retired florist (50 yrs) and glad I found Gallatin Flowers and Gifts. Not all florists I have used in the past are up to my standards. They do exceptional work and I highly recommend this shop!