We ordered flowers, the "Sweetest Touch" bouquet from this shop to send to a close friend who had…read moresuddenly lost her mother. We specifically looked for a small business to support instead of a chain. My mother placed the order after seeing a bouquet design on the shop's Facebook page that she really liked. She specifically requested a similar look and asked that eucalyptus be included. She upgraded to the premium option for $69.99 to allow flexibility in achieving that design. She attempted to call to clarify details but reached a recording directing her to order online instead. After tax and delivery her order total was $91.79. When our friend received the bouquet on Saturday, she sent us a photo. Unfortunately, it looked nothing like the inspiration image in terms of overall flow and design. (To be clear, our concern was not about color substitutions or specific flowers being out of stock, but about the structure and aesthetic of the arrangement.) I contacted the shop and spoke directly with the owner. I explained that we were disappointed with the design, specifically the way the flowers were in rows. During the conversation, I felt the owner was defensive and frequently spoke over me while I was attempting to verify order details. She suggested my mother may have been confused about what she ordered and mentioned that certain flowers had been replaced due to availability. She also noted that the eucalyptus included--approximately a stem and a half--was added "as a favor," despite the upgrade to the premium bouquet. The owner requested a photo to confirm the arrangement had been delivered properly. I texted her the same photo our friend had sent us. She claimed the image appeared edited or inverted, which it was not. (The text on the card is clearly readable in the photo.) She then suggested it was simply taken from a "bad angle" and then implied it was because the card had been opened. When I reiterated that the bouquet was for someone grieving the sudden loss of her mother and that we were simply disappointed in the design, I heard laughter from the shop owner. Whether intentional or not, given the context, this felt extremely hurtful and inappropriate. She stated she didn't mean to laugh but she didn't see the difference between the photo online and the bouquet we received and that even her other designer didn't understand. The owner asked whether the recipient herself was unhappy or if it was just me, and offered to send an additional vase of flowers. I declined, as our concern was about the design we had already paid for. She suggested my mother should have requested a custom arrangement or increased her budget. However, as floral professionals, we would have appreciated clearer communication upfront about what was possible within the selected price range. There were other arrangements displayed at similar price points that appeared more cohesive, fuller and thoughtfully designed. The owner ultimately offered 50% off a future order. Unfortunately, we do not live locally, and our friend was only there temporarily for the funeral. More importantly, we did not feel comfortable placing another order after this experience. What would have made a difference was simple acknowledgment: "I'm sorry we didn't meet your expectations. Let us make it right with a replacement or refund." That level of accountability and empathy goes a long way, especially when flowers are being sent during a time of loss. We are sharing this experience so others can make an informed decision.

I called BG Bloom from out of town. I spoke to the owner, Andi. She is so easy and delightful to…read moretalk to. Andi went out of her way to make sure the flowers were what I wanted. My friend, who was receiving the flowers, was having surgery. Andi made a special trip to her home to make sure she received the flowers and offered to redeliver the next day if needed. That is Real Southern Hospitality! She kept me updated and sent a picture of the exquisite arrangement. The flowers were fresh, beautiful and tastefully arranged. ( I even asked if the flowers were real!). They were! I am very pleased with BG Bloom Room. They are an exceptional florist! Thank you Andi with BG Bloom. You make the world beautiful in every way!

The florist has SAVED MY BACON quite a few times! They have GORGEOUS product and can help you in a…read morepinch!! Thank you SO MUCH!!

Wonderful Customer Service. I called not knowing exactly what I wanted to send to a funeral home…read more The person I talked to was so helpful and answered all of my questions and what was sent was more than I expected. It was beautiful and better than I had imagined. I don't live in Bowling Green but I will call MacKenzie's from now on when i need flowers delivered to someone in that area.

Just called Magnolia & Steel for a little something-something for Aunt Gail on a special day of…read moreremembrance and once again, they knocked it out of the park. The bouquet they created for Aunt Gail just oozes "you are precious and loved so very much". I honestly don't know how they do it except they, Magnolia & Steel, are artistic angels. Thank You ALL ever so much for just being who you are. You bridge the miles between me and Aunt Gail through your artistry. God Bless and again, thank you. Sincerely, Peggy S.

From the owner: Custom Floral Arrangements, Weddings, Seasonal Decorationsread more

I live out of town and ordered flowers from Deemer's for a funeral. They agreed to what I selected…read moreand charged over $100. When I got to the funeral, I was ashamed. The flowers were pitiful and looked very cheap. Disappointed. The service was fine, and the selection was okay, but the value was not.

This floral shop puts STUDENTS out of business! If you don't believe me just google this company…read moreand the WKU Floral Shop. They actually hired a lawyer with other florists and were considering litigation! The least they can do now is offer a student an internship. A paid one. Thanks for taking away educational experiences and opportunities. I will not bring any Mother's Day business here.

We were greeted by JJ inside the store. She was knowledgeable, friendly, and most helpful. We had a…read moresmall project but were treated like we were doing a giant project. We were picking out hydrangeas, which they put tape on the group to save them for us. The size trees we wanted had to be ordered. This was done quickly. Today Will and George brought our purchases and got them planted for us. We were given tips for caring for them and the young trees were staked. I felt the price was very fair for delivery and planting. We were given a price before all this work began and the folks at Hillview Garden and Floral were professional and prompt to get the job done. I highly recommend this business for all your plants and landscaping.

Service and selection were good; staff were great! We look forward to working with Hillview many…read moremore times.

I had a last minute BD order that my local florist couldn't deliver. Lutz florist recommended…read morecalling Five Seasons Florist. To my delight the Gentleman who answered the phone took my order and made the delivery. He was very kind !! The flowers I am told was like "a back yard Garden of beautiful Flowers". Thank you !! kl

I ordered yellow, purple and white daisies. I got purple, pink and white silk calla Lillie's and…read moreroses. He said he didn't have enough silk daisies only fresh. I wanted fresh. Mother-in law loved daisies. I told him this and he knew they were for her celebration. They were beautiful just not what I wanted. I didn't have time to change flowers. Sad.

I place an order for the deluxe succulent garden and I'm very disappointed in what was delivered…read more Not even close to what's pictured in the standard photo. Called to complain and was told they used higher quality succulents and a bigger container. The description states "additional flowers will be added to enhance the bouquet". I was also offered that it could be returned for a refund. This was sent as a gift, I'm certainly not going to ask for it to be returned. Won't be using this florist again. On a positive note, I did order this arrangement this morning and it was delivered early afternoon the same day.

I can not express how much they helped me out when I was in dire need of wedding flowers. I gave…read morethem incredibly short notice and they stepped up and exceeded my expectations. They truly saved my wedding when I had lost all hope. I was considering buying flowers from Kroger. I will only go to them for any flowers, gifts and plant needs for as long as they are in Bowling Green.

Phone number does not work. And show up during hr and no one there . Supposed of veterans but two…read moretimes more for shipping.

From the owner: The Wku Floral Shop Is A Full Service Floral Shop Located On The Beautiful Campus Of Western…read moreKentucky University Offering Service To The Campus And The Bowling Green Area. We Offer A Full Range Of Products And Services, Including Wedding And Funeral Work. In Addition, Delivery And Wire Service Is Available. Our Inventory Includes Fresh Cut And Permanent Botanicals As Well As A Line Of Gift Items Suitable For Both The Campus And Local Community. Also Available Are Green Plants Grown By Students In Greenhouse Production Courses. Located Within The Floral Shop Is The Floral Design Training Center. The Purpose Of The Training Center Is To Create A Training Facility For Students Interested In Careers In Floral Design, Interior Design, And Hotel Restaurant Management As Well As Floral Shop Management.

The service over the phone with Tish was excellent. She was efficient and understood our needs…read more Loved the arrangement.

I'm in New York and wanted to send a bouquet to my friend in Scottsdale. I called the first…read moreflorists that came up on google and got a central service. Then I called Allen County Florist. I spoke with Annie, a real designer at the actual business location. She listened to what I wanted. I sent her pictures. A few hours later, Annie sent me back a photo of what she had created based on the pictures I sent her. Since I needed it sent right away, there was no time for her to go out and get the exact flowers shown in the photos....but she sure did make something lovely that captured the essence and beauty of what I had asked for....and...it is being delivered about 3 hours after my phone call. That's service! Well done Annie! I know my friend will love it!