We ordered flowers, the "Sweetest Touch" bouquet from this shop to send to a close friend who had suddenly lost her mother. We specifically looked for a small business to support instead of a chain. My mother placed the order after seeing a bouquet design on the shop's Facebook page that she really liked. She specifically requested a similar look and asked that eucalyptus be included. She upgraded to the premium option for $69.99 to allow flexibility in achieving that design. She attempted to call to clarify details but reached a recording directing her to order online instead. After tax and delivery her order total was $91.79. When our friend received the bouquet on Saturday, she sent us a photo. Unfortunately, it looked nothing like the inspiration image in terms of overall flow and design. (To be clear, our concern was not about color substitutions or specific flowers being out of stock, but about the structure and aesthetic of the arrangement.) I contacted the shop and spoke directly with the owner. I explained that we were disappointed with the design, specifically the way the flowers were in rows. During the conversation, I felt the owner was defensive and frequently spoke over me while I was attempting to verify order details. She suggested my mother may have been confused about what she ordered and mentioned that certain flowers had been replaced due to availability. She also noted that the eucalyptus included--approximately a stem and a half--was added "as a favor," despite the upgrade to the premium bouquet. The owner requested a photo to confirm the arrangement had been delivered properly. I texted her the same photo our friend had sent us. She claimed the image appeared edited or inverted, which it was not. (The text on the card is clearly readable in the photo.) She then suggested it was simply taken from a "bad angle" and then implied it was because the card had been opened. When I reiterated that the bouquet was for someone grieving the sudden loss of her mother and that we were simply disappointed in the design, I heard laughter from the shop owner. Whether intentional or not, given the context, this felt extremely hurtful and inappropriate. She stated she didn't mean to laugh but she didn't see the difference between the photo online and the bouquet we received and that even her other designer didn't understand. The owner asked whether the recipient herself was unhappy or if it was just me, and offered to send an additional vase of flowers. I declined, as our concern was about the design we had already paid for. She suggested my mother should have requested a custom arrangement or increased her budget. However, as floral professionals, we would have appreciated clearer communication upfront about what was possible within the selected price range. There were other arrangements displayed at similar price points that appeared more cohesive, fuller and thoughtfully designed. The owner ultimately offered 50% off a future order. Unfortunately, we do not live locally, and our friend was only there temporarily for the funeral. More importantly, we did not feel comfortable placing another order after this experience. What would have made a difference was simple acknowledgment: "I'm sorry we didn't meet your expectations. Let us make it right with a replacement or refund." That level of accountability and empathy goes a long way, especially when flowers are being sent during a time of loss. We are sharing this experience so others can make an informed decision. read more

BG Bloom Room - Florists Near Me - Bowling Green, Kentucky

I called BG Bloom from out of town. I spoke to the owner, Andi. She is so easy and delightful to talk to. Andi went out of her way to make sure the flowers were what I wanted. My friend, who was receiving the flowers, was having surgery. Andi made a special trip to her home to make sure she received the flowers and offered to redeliver the next day if needed. That is Real Southern Hospitality! She kept me updated and sent a picture of the exquisite arrangement. The flowers were fresh, beautiful and tastefully arranged. ( I even asked if the flowers were real!). They were! I am very pleased with BG Bloom Room. They are an exceptional florist! Thank you Andi with BG Bloom. You make the world beautiful in every way! read more

Heather went above and beyond with my order. First, the flowers came out beautifully and she was kind enough to send a picture of the arrangement. Second, upon delivery, she discovered that the recipient no longer lived at that address (totally my fault!) and she found the new address and brought the flowers there. Really appreciate the effort even though it wasn't her fault! Thank you so much for everything! read more

BG Bloom Room - Florists Near Me - Bowling Green, Kentucky

I wish there were more than just a choice of 5 stars. I live across the country but Heather helped me get flowers to my Aunt that honestly was out of her way and could've rejected the order if she wanted to. She kept in touch with me regarding the progress of the order and just was all around an amazing person with an incredible way with customers. I would not think of using anyone else for future orders. read more

I like using local shops when ordering flowers so when my aunt was in the hospital in KY, I searched for a florist and called the Bouquet Shoppe. Heather helped me over the phone then texted me a picture of the beautiful bouquet she created before delivering it to her in the hospital. The bouquet was more beautiful than I pictured when describing what I wanted. Such awesome service and I really liked that she took the time to send me a picture of the flowers when I didn't even think to ask for it! read more

I had a family member passed away unexpectedly and I need to find a flower shop that was local to my family. I called all the way from Boston I called all the way from Boston explaining Heather what I was looking for and the budget I had. She was very helpful, asked right questions and provided expert advice and helpful ideas when I asked. She put together three unique beautiful flower arrangements. They were even more beautiful than I imagined. When it was done she texted me a picture of the beautiful creations before they were delivered. An amazing service and I highly recommend them. read more

Absolutely phenomenal service, to say the very least. Heather went above and beyond for me. She was able to put together an arrangement that included the task of gathering flowers from another store and still managed to somehow deliver them the same day I called it in and within an hour window of my liking. She even included a handwritten note which was helpful considering I live two hours away. On top of the already extraordinary service, she sent me a picture of her handiwork for my approval before it was sent off for delivery. Thanks again for doing such an exceptional job, Heather! read more

BG Bloom Room - The flowers - Florists Near Me - Bowling Green, Kentucky

Heather at the Bouquet Shoppe did an outstanding job and made a beautiful casket spray and another bouquet for my mother in laws funeral. I couldn't have ask for anything more perfect and all the family loved it. read more

Went in last minute and Heather made me a beautiful bouquet right in the spot! Perfect for Mother's Day!

Last minute rush before Thanksgiving and I needed a custom arrangement delivered to a special friend because I could not be there to make it myself. I am extremely picky and had specific requests. Heather was attentive, listened patiently, and created EXACTLY what I had in mind. She even delivered it in the window of time I requested. I will definitely use The Bouquet Shoppe again the next time I need something special. They are first rate. Kelly read more