Dr Latif is very good with communication, he takes as much time as you need to answer and explain…read morethings.. appreciate him.

I have known Dr. Latif for over 10 years. He is a good communicator and a compassionate Doctor.read more

The office was clean and organized. Many staff at the front desk worked at the same time…read more I saw many people show up at their appointments and were seen relatively quickly, usually within 10-15 minutes. Other places you might be waiting for 45+ minutes or falling asleep before they have to slap you on the face to wake you up. The PAC was compassionate and attentive towards my needs that I needed to donate plasma for my income. Obviously, it helps that after donating plasma for over 2+ years, it could help save one person's life.

I've been biting my tongue about my experience with the office staff for quite some time just…read morebecause the doctor I was seeing was somewhat helpful with my diagnosis. However, today was my absolute last straw. A large number of the office staff here are unknowledgeable, unprofessional and immature. 1. I've called on several occasions asking questions, and the person on the phone constantly puts me on hold to ask someone else, then returns back to the phone with some regurgitated answer. I've also received answers/responses over the phone from one staff member, and then receive a totally different answer/response in person at the office. 2. At one point, I called and asked about submitting a continuity of care form, and the girl had me slowly enunciate "continuity" over the phone and spell it out for her so she could ask someone else about it (what it is, what to do with it, etc). From that interaction alone, I felt less than confident with the office staff handling my questions, forms, file, etc. 3. I received call that my continuity of care form (that was filled out, signed and submitted by this office and approved with an authorization code by insurance almost 2 months ago) was not being recognized and that my final appointment (mind you I'm in the middle of treatment and do not have another doctor to take over my treatment yet) cannot be fulfilled. I asked the staff member about the continuity of care form, and she said "We're not submitting those for anybody." Completely dumbfounded, I explained that my form was already submitted from the office and I have approval for this last visit before I see a new doctor (because I'm in the middle of blood tests, ultrasounds, and prescriptions). I received zero empathy from the staff members regarding my concerns of why the form is suddenly not being recognized. She was wholly unprofessional with her responses. My overall experience was subpar here, at best. Staff can truly make or break your experience, and in this case, completely broke all of my interactions with this office. The only positive comment I can confidently leave about this office is that the chairs in the waiting room are comfortable.

EVERYONE I have dealt with during this difficult stressful time in my life has been WONDERFUL!!…read moreEVEYONE has gone above and beyond to help from the doctors to the front office personnel. There was NEVER a time that I didn't feel cared for and important. And I LOVE that EVERYTHING I need to do to fight this disease is ALL IN ONE PLACE! Makes it easier and convenient for the patients. Livia was my first contact and she set the precedent and no one has disappointed or fallen short. My medical oncologist (Dr. Chaudhary) and radiation oncologist (Dr. Gorty) are wonderful and patient doctors taking the time to explain everything to you. My Chemo nurse are AMAZING!! It is truly a work of heart for them . I would definitely recommend this group of oncologist should you ever find yourself or a loved one in need of help to fight this awful disease. Be well and God Bless

I went here to see Dr. Preeti Chaudhary, and she was wonderful. I'm so thankful my referral was for…read moreher--she was extremely thorough, shared detailed information, and explained everything so clearly that I fully understood what was going on. She is exactly the kind of doctor I'm always looking for. Sadly, she's a specialist and not a general practitioner, so I can't see her for everything. The office staff are friendly and helpful, and the building is very nice and inviting. It feels less like a hospital and more like a comforting, welcoming space.

I am writing this review because of the one star review. This office and their staff is amazing!!!…read moreThe staff is willing to fight with the insurance whenever necessary and their primary job is patient care. it is true that for routine visits and treatments you end up seeing the NP but she always communicates with the doctor. I truly cannot say enough about this office, the doctor and the staff they're truly life savors. this office treats hundred of people each year and do a great job on staying on top of things. the Dr is about saving as many people as he can. he is updated on new treatment, trends, equipment, and medicines. I never felt that the doctor or the office lacked compassion. Cancer is a tough @$@#!. I feel this office strives to kick cancers @$#

I am a patient here, and I am still cancer free 10 years later. Yes, you do see Carla (the NP) a…read morelot when you come in for routine check ups, but the doctor is always aware of developments in your case. Dr. Ebrahimi made sure that the treatment I was receiving was the best for me before even starting it, and I ended up having a much less aggressive treatment than I thought I would have because of it. I am still alive because of the people here.

Center Lake Ontario recently started taking patients on Sunday and what a wonderful thing. I did…read morenot have to request time off from work. I was able to schedule my appointment quickly and get in there for my procedures. I had exams that are typically "scary" but the technician-Jasmine was so patient and kind, too her time, reassuring me and giving me options if I got too anxious. From the minute I walked in on Sunday the receptionist Cindy was pleasant and accommodating to all my needs. I've used this location many times in the past but this time I felt I needed to compliment Cindy and Jasmine who were exceptional and to highlight the benefits of the weekend schedule!

UPDATE 8/4/26: *****BEWARE!!!!! YOUR INFORMATION IS NOT SAFE…read moreWITH THEM!!!!***** I still went despite the debacle (see below) because Claudia's supervisor, Carmen, apologized, had Claudia call me to apologize, and she was able to request my records directly from my previous healthcare provider. After the visit, Centrelake Imaging sent me a link to set up my patient portal account. I was instructed to click the link and simply create a password to activate my own account. Instead, when I logged in, the account already contained another patient's protected health information. I was able to view this patient's full name, date of birth, home address, home phone number, mobile phone number, insurance information, and medical records dating back to 2008. This is a clear disclosure of another individual's PHI to the wrong person due to Centrelake's failure to properly provision patient portal accounts. Additionally, I still do not have access to my own health information through the portal -- my account was never correctly set up for me. I have reported the violation to the US Department of Health and Human Services. 1 star. Save yourself the headache. If I could give negative stars, I would. As a new patient trying to establish care with a new PCP, I was told to email my prior mammogram report -- simple enough, except the office gave me the WRONG email address. Three separate times. Three separate calls to follow up, each time told "oh, that's not it, try this one." I was handing over my personal medical history to random inboxes because their own staff couldn't get their act together. On the third round, an agent finally said just bring the report to my appointment. Fine. Then, the day before my appointment, a reminder call informs me I now need the actual mammogram images too -- something I have never seen or been given a copy of in my life. When I asked whether it made sense to jeopardize my care over a technicality when I had a full written report in hand, the agent escalated me to her supervisor, "Claudia." That's when things went from frustrating to genuinely unacceptable. I opened by saying I was venting because the whole process had been a mess. Claudia interrupted me -- repeatedly -- talking over me every time I tried to finish a sentence, telling me to "just listen to her." When I pushed back, she raised her voice and told me flat out that she did not have to listen to me. A supervisor. Raising her voice at a new patient. Refusing to let me speak. This isn't a one-off bad day -- it's a pattern: wrong information, no accountability, and a "supervisor" who thinks yelling over patients is an acceptable customer service strategy. Now I understand why this place has such a low rating. Do yourself a favor and find a practice that treats new patients like human beings.

I love Dr. Rao and his RN Carol Massey! (Especially Carol)…read more I was diagnosed with thyroid cancer in May of 08 and went through all of my after surgery treatment with Dr. Rao and Carol. They were very helpful and down to earth and no matter how many times I called and bugged Carol about something on my mind, she was always very helpful and nice. She also went out of her way to get things to me and work around my schedule. If you ever have to have thyroid cancer, see Dr. Rao and Carol. They'll treat you right!