Having our vacuum cleaner repaired and cleaned was a positive experience all the way around.

Stopped in with my daughter to get her shark repaired. They added new belt and roller with no fee. Wonderful customer service.

I've been coming to Starks for probably 20 years. They always have what I need. Great customer service can pretty much answer. Any question you need without even looking at your vacuum cleaner I recommend this place to anyone. read more

I learned new things about my vacuum that I've had for years. Knowledgeable staff. A lot of neat vacuums to look at or for sale.

Went in with a very obscure description of a broken vacuum and the gentleman that help was very knowledgeable had it diagnosed in less than 10 minutes. Had to take it back a second time because our vacuum is old, and I would say never serviced (it was second hand) again very knowledgeable and got the problem solved in less than 10 minutes and the fact that it cost significantly less than I anticipated was a plus. I would say it is a great place to get help when your vacuum gives up. read more

I brought two Oreck's Vacuum cleaners for repair, and the guy at the store fixed both of them right away! And he charged only one part's replacement and didn't charge for his labor... I regret I should have given him a tip! This place is awesome. I will go there again for vacuum-related things. read more

In a world that is so easy to retreat from, going to a local vacuum shop might seem time consuming and pointless. But you should go to Stark's. Online reviews simply aren't good enough when you're buying a vacuum. I've bought more "five star" vacuums from reading reviews than I care to think about. I finally went to the experts. With a wide variety of options and a lot of years of experience, they led me to the vacuum that I am convinced I'll have more many years to come. The best part is I know they're there to back me up if things should go wrong (which they did after the bag didn't get changed and things seized up, user error was quickly and freely resolved and they didn't even mock me about it). Go to Stark's. Meet the nice people there and get a vacuum you're not going to have to replace in 6 months. They even put it in your car for you so you feel like a fancy person. read more

Can I just say how much I love these guys? Normally I deal with one of the stores in Portland but I'm now going to use the one in Vancouver forever. I brought in an ancient Dyson that needed a part that's no longer even available. Well truth be told it is available it's just back ordered into a coma. They did some more research and discovered they had one in their back store room. It just happened to be there and now my Dyson is as good as new. That may be an exaggeration - it's sort of like putting new tires on a very old car. They had three people helping me - all of them were super nice and very helpful and very friendly. I have nothing but awesome things to say about Stark's in Vancouver. They have me forever as a customer. It's so nice to have good old-fashioned customer service again where everybody knows everything and everyone pitches into help. Reminds me of the good old days. Go support this local business! read more

Stark's Vacuums - Dyson DC40 - Appliances & Repair Near Me - Vancouver, Washington

Complaint Summary Complaint Type: Consumer to Business Complaint Nature of complaint: Customer Service Issues Problem description: [Order #318637] (July 13, 2020) Never received the 2 mask I ordered. Order was placed on July 13, 2020 and it is now Jul 30, 2020. I have emailed the following and no response. support@starks.zendesk.com info@starks.com (email provided by there facebook page) jevans@starks.com (email provided by there facebook page) Desired Resolution: Delivery of Order Desired Outcome I need the ordered delivered or at the very least a confirmation of shipping. read more

I took my vacuum cleaner in and got prompt service. Decided to have it tuned up and left it there. They finished the work two days ahead of schedule and the tune up cost was reasonable considering how expensive my model was (i bought it from a dept. Store). read more

Stark's Vacuums - Appliances & Repair Near Me - Vancouver, Washington

I never imagined doing a review for a vacuum store, but here I am doing it. A year ago, my wife and I decided a third Dyson may not be the best choice. We bought a Miele and it was OK, but the bags fill up fast with pets in the home. So, Don showed us the built-in central vac system and we decided to go for it. Let me just say that it is the best purchase for the home we made in a long time. The suction is amazing, no noise, no smells, the unit sits on the wall in the garage. We have a 60 ft hose that pulls out of the wall and when you are finished is sucks itself back in with no effort. You can buy vacuums every five years or do this once and enjoy life. It's light and easy to maneuver. Honestly, my wife is happy to vacuum now and we even have a connector in the garage and a second hose that we use to do our cars and garage. Well worth every penny! read more

With the sorely lacking customer service in our retail experience these days, Stark stands head and shoulders above the rest! I have spent gobs of money here (not my favorite thing to spend money on) and keep coming back because of their superior knowledge, helpfulness and willingness to ALWAYS go above and beyond what I expect. We should reward businesses with this type of service. read more

My shampoo vacuum stopped working & I took it to Starks to get fixed & they gave me a quote from $80-$100 which was fine. I told them to just do whatever they needed to do. It took about 2 weeks which was also fine but when I went to get it, they said they contacted the manufacturer for me & had it all covered by the warranty. They were so awesome for doing that & they fixed my vacuum :-) highly recommend read more

If I could give it 6 stars I would. My Kenmore upright lost power to the wheels and roller brush. I took a look at it but couldn't figure it out. Didn't seem to be a belt problem. Took it in to Starks and he figured out it was an electrical connection in the handle and fixed it for no charge because it didn't take too long. How rare is that these days? Wow, that's what makes small businesses so special. If you need a vacuum repaired, this is the place. They also have locations in the Portland metro area. They carry a nice selection of Miele canisters as well as Miele accessories. They have in home vacuum systems also which are currently on sale and very reasonably priced. I'll definitely be back to buy a home system as well as some tools for my Miele. Highly recommended. read more

Takes your money and doesn't respond to you after the masks never arrived. You say you are very busy but are still pushing your facebook ads. Busy or not you should at least respond to your customers. Contacted 3 times, ordered on June 21, shipped on June 27. Tracking stopped on July 4th. Contacted them on July 7, July 10 and July 16 with zero response. I will now have to dispute the charge with my CC. read more

We walked into the show room in need of good vacuum cleaner. Jesse is very knowledgeable and answered all our questions without pressuring us to make a specific purchase. We walked out with a high quality vacuum clean with all the feature we were looking for. Thank you read more

Helpful, knowledgeable staff! We had a wonderful experience here. We were able to try 5 vaccuums and I am so happy to know that the vacuum I purchased can be fixed directly by them as well! It sounds ridiculous but I can't wait to vacuum today :) read more

I have purchased 3 vacuums and 3 rug cleaners from Starks over the last 40 years. I do my one repairs and have purchased parts with lots of free advice and encouragement from Starks. I would never consider any other outlet when purchasing a vacuum or rug cleaner read more

Great help diagnosing our vacuum repair and had all parts we needed for 2 vacuums. Appreciate that they are open on Sunday also. Recommend Starks!! read more

I brought in a craftsman vacuum. He immediately replaced a piece that had fallen off and now it works beautifully. Great job!

Awesome, professional service. Even threw in a free clip for the cord to my vacuum. I have a Miele and they serviced her right. Runs nicely now. Nice people there too. They forgot to attach my wand when I picked up my vacuum and when I called them they insisted on bringing it to me since it is a 40 minute round trip! read more

I took our Dyson in to be cleaned after we shipped it, and now it's tone when vacuuming is much higher. I'm not able to determine what strength the suction is, if it has decreased at all, but I'm not finding the same level as before. There's no way for me to test it either, except the pitch is definitely higher. read more

Best price AND service. These guys even double-checked online prices to make sure they are beating those prices. They took care of all of the warranty registry. And even gave me a 30-day money-back guarantee. This is my third vacuum I bought from these guys. I shop around every time and I keep buying from them. read more

I always want to support local business, and in the past, Starks had been wonderful to work with. I brought a vacuum there a few years ago that was having problems and the guy working there fixed it really quick, it was something simple, and gave it back, no charge. I was really grateful; that made me want to continue doing business with them. I was surprised when I went in a few days ago with my 5 year old Dyson (it had sucked up a plastic cap and I couldn't get it out) and the tall, older man working there kept talking about how loud my vacuum was, acting like it was a piece of crap. He said it would be $89 just to look at it, another $100 for some part, another $30 for some worn out piece, etc. etc... BUT he could sell me a new vacuum for $299. So I took it home, had a friend look at it. He popped out the offending plastic piece in a couple of minutes. This experience was a one star, however, considering my prior experience with the company I decided to rate them slightly higher. I am extremely disappointed and hope that this kind of practice stops. read more

What more can I say, I LOVE the people at Starks. Okay I'll say more. Very helpful and knowledgeable employees always giving me the best deal possible. They usually fix my machines on the spot. Took my (well used) Bissell carpet cleaner in that was beyond repair and came out with an excellent reconditioned Hoover carpet cleaner for $90 that I love even more. They gave me $10 off for leaving the Bissell there. The Starks brand carpet cleaning concentrate is the best that money can buy. My parents shopped at Starks in, "the olden days" and I too, will always shop Starks. You guys ROCK! read more

In my 70 years I have never purchased a more difficult product to use, and they had nothing to offer when I went back to them about it. They didn't manufacturer it, but if they are experts in vacuums they should have known better than to sell this Bissell model. I'd figured if I went to a vacuum shop, I wouldn't need to check product reviews. Big mistake. read more

Went in for warranty repair on our Miele Canister Vac. Barry and the rest of the team went above and beyond what I would have expected for the type of repair my vac needed. Originally telling me the part would take three days to get in they figured out another way to fix it and did so right in front of me. I went in with a broken vac and came out with it fixed. I realize this can't happen all the time but this kind of service is the thing that will keep me from ever going anywhere else! Thanks guys. My kids are going to be so bummed - no vacuum vacation for them;) read more

The Vacuum on my Motor went out and I took it to Starks after reading their positive reviews. They helped me with my Warranty when they could have very easily sold me a new one. They insisted i take a replacement vacuum while I waited for mine to be repaired. Then when the company failed to send the part for my broken Vacuum they insisted that the company replace the vacuum for free, and put it all together for me. . Absolutely incredible service. Most honest hard working gentleman. I will only buy from and highly recomend Starks. Thank you!!!! read more

This is the second time I have used Stark's to repair a vacuum of mine and I am again very happy with the service! I don't know the name of the gentleman that helped me, but he was wonderful! He greeted me right when I walked in and took my vacuum and asked what was wrong. I explained it was making a loud noise and he said oh it is probably the belt! He took it apart and replaced the belt and it worked like a charm again. He even gave me a useful tip on the carpet setting. The total cost was about 10 bucks! I thanked him and tried to take my vacuum but he refused and said he would carry it to my car for me! Such great genuine customer service! I will always take my vacuums to Stark's! read more

My husband came in right before Thanksgiving because the hose for our central vacuum was not working with the brush head. I don't know his name, but the salesman, actually took a part off of a unit that was in the store to fix our hose because he didn't have the part in stock!!! What a relief as i had a lot of company coming. Will go back for any other needs. read more

We have bought two vacuums and one carpet cleaning machine in the last 15 years at this store. The products are top quality, as well as the service. We highly recommend the Simplicity vacuums and the Starks in Vancouver to anyone wanting a vacuum that is made to last and a shop with great customer service. read more

Wow. I looked at many vacuums online and in store ads. I knew the features I wanted and boy did I make a great choice to go to Stark's! They are SO knowledgeable and helpful - they noted my preferences and pointed me to the perfect vacuum in the price range I was looking for. Then the rep took the new vacuum out of the box for me, put it together, and gave me a little demo! I highly, highly recommend this business for their knowledge and absolutely superior service. read more

I had string wrapped all around my beater bar on a vacuum I did not purchase from Starks. I took the roller bar off but could not get it back on. We took it there, they fixed it while we waited and did not charge us. They are GOOD people. read more

Recently bought the "yellow" Simplicity USA made vacuum cleaner. It is powerful and glides easily over carpets. The Starks salesperson demonstrated the vacuum in the showroom. I wasn't disappointed when I turned it on at home. I'm a guy who likes the right tool for the right job. I actually enjoy vacuuming now as the Simplicity runs like a well-made tool. Its design is ergonomic and the cord is so long that I can practically do my 2300 sq. foot house by plugging the cord in at a central outlet. The suction wand tubing is long and flexible and integral to the vacuum and it takes only a second to switch from the wand back to the carpet/floor mode. I recommend this machine at Stark's. read more