In 2021, I donated a set of practically new (worn 5-10x) Phonak hearing aids (worth ~$4500) I purchased in 2015 to Starkey Hearing Foundation. I found Starkey online and saw they accepted donations and are a 501-c-3 organization, and that they would provide me with a tax-deductible receipt. I printed out these materials so I would follow the instructions perfectly. I donated these hearing aids in GOOD FAITH and waited the 6-8 weeks they requested. I received no receipt. At week 10, I called and they told me they aren't giving out TD receipts anymore.
So now I get no tax deduction and they CONFISCATED my hearing aids. I spoke with Elizabeth Sweet, who continually denied my request for a receipt, in addition to denying to return my hearing aids. I also sent a certified, return receipt letter to the President and CEO, Brandon Sawalich, to either provide a TD Receipt or my property. He didn't even bother to respond.
The right thing to do would have been to contact me at the point of receipt to explain the situation and offer to return my property to me. The company made no effort to contact me or inform me.
UPDATE: I got a call from Starkey on Friday. I planned on Monday to File a case against them in Small Claims, so the timing was perfect. The gentleman told me he would send me a 501-c-3 receipt. He explained that the department that used to take in the hearing aids was dismantled and they had little manpower for receiving hearing aids. The program was stopped in 2020. Although I was not aware of this when I downloaded the donation instructions, he honored my request because of this. I am upgrading the rating from 1 star to 4 stars. Thank you, Starkey! read more