This place has the worst customer service I have ever had to deal with. I call they never answer at all I can call all day and the next and always get sent to voice mail. Which they never get back to me and I really need my medication. I don't if I should waste my time and set up and appointment there or just find someone else. Which is sad I've gone here since I was 18 and now I'm gonna be 24. It's been a while since I left all the voice mails I did this is getting ridiculous. read more

Dr Larry Stark is and amazing Dr who actually cares about patients and is willing to work with patients for their needs. Jacqueline Olvera is the nicest, honest, and most caring FNP I have ever met. She cares about patients, even beyond their medical needs. I have only AMAZING comments about both providers at this facility. I have never had a bad experience when it comes to providers. I love them both and they are amazing people. The staff on the other hand are the rudest, most inconsiderate people ever. The front desk goes beyond the point of being rude and and brings severely negative energy to office. The other MA'S also give the same negativity and they clearly hate their job. Specially the front desk. I believe I might be switching providers specially because the staff here is borderline UNBEARABLE. It is insane how rude and careless they are. They are clearly here for a pay check and do not have ANY empathy or consideration for patients. They do not care at all. The lack of customer service and rudeness that occurred is beyond the point of unreasonable. I personally work as an MA at a clinic and we have NEVER in my life or occupation seen staff treat patients so beyond poorly. This is CRAZY how little the care. They are here for a paycheck and nothing more. They care so little for patients. I highly highly highly recommend Dr Stark as well as highly recommend Jaqueline. If you are looking for a Dr that will take care of you and your needs, they will go to the end of the world to help you. The staff is ridiculous. You will have the WORST experience of your life dealing with the staff. I highly recommend these providers but be aware that you will be treated like a useless piece of meat that has nothing but problems until you see the provider. read more

GO SOMEWHERE ELSE!!! This office needs an OFFICE MANAGER OR SOMEONE WILLING TO ACCEPT RESPONSIBILITY WHEN STUFF GOES WRONG! Don't just make excuses. If one member of your team screws up, I don't care who I'm talking to, take responsibility. Be accountable for your office. Now... HOW ON EARTH DO YOU SCHEDULE A NEW PATIENT APPOINTMENT FOR SOMEONE REQUESTING TO MEET THE DR, WITH HIS MEDICAL ASSISTANT ‍ Like for real!!! As someone who has been waiting TWO WEEKS for this appointment (since I don't have a pcp or neurologist right now as I decided to make a change in care) and has multiple serious issues conditions I'm dealing with, I'm left uncertain and more frustrated with my ability to find and keep solid healthcare. read more

Worst. Doctor visit. Ever. When I went up to the counter to ask if I'd ever be seen -- after all, I had waited over 70 minutes at that point -- they just happened to be finished processing my insurance card. Which was given to them approximately 65 minutes before. Their pointing this out seemed to have substituted for any level of apology or interest in me at all. They didn't even say I'd be called in soon. They just pointed out that "that" was my card, handed it back to me, handed the folder to another office worker and, after another 30 seconds or so, it became clear that was the end of our interaction. Two other patients confirmed that this kind of wait was not at all unusual. And that the workers were normally this rude/dismissive. When I finally did get back there, nearly 10 minutes later, they put me on a digital scale that said I was 5 pounds lighter (in my heavy shoes) than I was on my own scale (shoeless) that morning. I said there was no way that the figure was right. The male nurse didn't seem perturbed and proceeded to write down the number I quoted from my at-home weigh-in. Seriously?! Even better, another nurse suggested I get put on the other one because "that one is accurate." (?!) Except that I actually zeroed it out first and, sure enough, the tip was hitting the high end when the scale was at zero. So I already knew it wasn't going to be accurate. That one weighed me in at nearly 10 pounds heavier. I pointed out that, if they averaged the two, they had a nearly accurate scale. The second nurse (who still didn't get up from her desk but just spoke up over the cubicle wall) insisted that the second one was accurate. I snapped back (hey, 70 minute wait to find out they don't even have accurate SCALES?!) that no, in fact, it wasn't. That if the tip wasn't dead center at zero pounds, the scale was off. And that one was. I saw Dr. Stark for under 5 minutes. He didn't read anything in my medical history. How do I know? I had a pretty rare neurological illness that doctors always comment on. Always. Instead, during the Q & A, he asked if I had had any surgeries (also on the form, along with the list of meds that both he and the nurse asked about anyway) and when I said tracheotomy and stomach tube, he asked why. I said Guillain-Barre and there wasn't even a flicker of recognition. Not even an "Oh, I think I just read that" vibe. He was upset that my primary care doctor had kept prescribing my antidepressants for the past 11 months instead of sending me to a psychiatrist. I had actually wanted to get referred while I was there -- half the reason for my visit. He informed me I would have to go to some hospital. I don't remember the name. I asked why, exactly. He said, "It's where all ACCESS patients go." I'm not ACCESS. I have Medicare, but I'm not ACCESS. Those cards look substantially different from the specific insurance company cards that you get with a Medicare Supplemental Plan, which look similar to normal insurance cards. Also, since the intake form didn't include a release form, he threatened to withhold my Adderall since there were no records at hand to explain my need. Until then, every intake packet I'd ever completed included a records release. It might have been good to let them do that while, say, I waited for 80 minutes in the friggin waiting room! In the end, he relented and did give me the Adderall prescription. I guess because I suggested he just go call Walgreens where I've filled that prescription for well over a year. When I left, I had to sign a release of records. No surprise, it took them over 5 minutes to locate the form for me. By the time I got out the door, I had been in there for 1 hour and 50 minutes. Never, never again. read more

They rescheduled my wife's morning appointment, just to reschedule again . My wife had a morning appointment at 9:45AM, and was told when we got there, that the doctor had an emergency and needed to reschedule for 4:30PM. Neither time did they call and alert us, and we live 25 miles from his office. That's 100 miles and time off of work to be told twice that she needed to reschedule, in the same day. My wife was then told to go to the ER or urgent care. I quit going to him for a similar issue and it's time for her to move on. read more

Ive been to Dr Stark since I was a child. Both he and Jackie are amazing individuals. I know the wait times can be long but if you need to be seen, you are not having to wait 2-3 weeks just to get an appt like with most PCPs. read more

Horrible company. They had just hired me on to the company, right after externship. Everything was going great up until the PA (Sarah Hughes) didn't like me apparently I have an attitude and I'm loud these are her words. And that I bring negative energy into the office. When last week I was the best and the office was starting to finally become a better place/work environment. Doesn't make sense because the employee before me had a horrible attitude and it took Dr.Stark 5 years to fire her. With that being said the PA (Sarah) and Doctor (Stark) are hooking up and whatever she says goes. That's what happen in my case unfortunately. Another thing this place works employees like slaves and doesn't pay good. Nor does he like to pay us for overtime but expect employees to say until 6:30 pm to finish work. Who fires someone right before the holidays? DON'T WORK FOR THE COMPANY! Apparently they had patients complaining about me which was false. Everyone and even the pharmacy like me. The PA (Sarah) couldn't even give me a legitimate reason to fire me. She said this was out of her control which was false because we all know what she says goes. That it was the doctors decision. Which we all know it wasn't. I don't know maybe it was a race thing. She's also racist we had a student from my college with us he was African American and the PA(Sarah) said that he creeped her out and that he didn't make her feel safe. The lady that sends us out for externship also stated that the PA (Sarah Hughes) said that he looked like an animal that had been locked in a cage so she had to pull him from the site. Because at that point she was being racist. read more

I want to preface this review by saying that I have noticed only 2 FT Regular staff members. The rest seem to come from a local school and are gaining experience in their field. This includes the receptionist. Today one regular staff member had two trainees with her when she took my vitals. So if you get the feeling they don't have a clue - they may not. A lot of the reviews I see are about staff inefficiencies and attitudes and I just wanted to point this out to you all. This practice is also across the road from a very popular Magellan clinic filled with people who use and/or abuse a lot of medications. Dr Stark seems always aware of this local population when discussing medications. If you can get past the temps and the light handed prescription writing, Dr Stark has an amazingly fun manner. He always seems to be smiling as he hurries about his business. He's smart and not afraid to say "I don't know." He also has those two, highly efficient, caring employees. If you need something done right or right away - find Ty. Just saying. The wait seemed the same as any other, I just try to book first thing in the morning, before they get behind, like any doctor's office. The scales both weighed me the same and 25 pounds lighter than my scale at home. I threw away my scale at home. Overall, I prefer to manage my own health care and will happily give him all the info I can to help him do his job. He has a LOT of patients and the more I can help make it easy on him, the better for us both. I have every faith that if I did have an emergency situation, he and Ty would take care of me & my paperwork properly. read more

I was assigned Dr. Stark by HealthNet Access. I made an appointment a week in advance and when I was giving the person over the phone my information right after I gave him my name and DOB he asked if I was on any medications. I said no. The timing of it was really odd, because he hadn't even asked me why I needed to be seen. Fast forward a week, I arrive early for my appointment and fill out all my paperwork. When I went to turn my paperwork in the guy at the front desk was nowhere to be found. Another woman was sitting up front so I knocked on the glass to turn my stuff in and she just looked at me and ignored me, so I sat down and waited for the man to return to the front. 10 minutes later he returns and I hand him my paperwork. In front of a full office he asks me why I'm being seen. I told him I have an ovarian cyst and need to be referred to an OB/GYN. He asks me what I'm taking for my cyst and I tell him nothing. He then asks me (in front of the entire office) if I'm still in Pain Management. I say no, not since last year. He asks me if I'm trying to get referred to pain management, I say no...and I'm thinking, isn't this something I should discuss with Dr. Stark? Anyway, I sit back down, thinking that was weird, why are they so obsessed with the fact I was in pain management for a completely unrelated issue? Time ticks away, patients who arrived later than me are being called back. I go to the window and ask what is taking so long, and he tells me that Dr. Stark doesn't normally see patients with pain management history and he needs to ask him if he'll see me. Okkkaaayyy, what?! So I sit back down, and wait some more, and the guy calls me up to the window, now an hour past my appointment time. Again in front of an office full of people he tells me "I'm sorry Dr. Stark won't see you because of your long history with narcotics." MAKING ME SOUND LIKE A DAMN DRUG ADDICT, I was humiliated. I ended up cussing the office out for making me wait an hour when they knew a week ago they wouldn't take me. And come to think of it, they already had my history when they got my info over the phone so why couldn't I get a private phone call telling me they don't take patients with a pain management history? I filed a complaint with HIPAA, and changed my PCP, which is such a hassle because now I have to wait an entire week or two before I'm seen as a new patient at a different doctor while my ovary feels like it's going to explode any minute. Not to mention my insurance provider said they had never heard of a doctor denying a patient because of past medical history in pain management. read more

Dr.larry Stark and Jacqueline are the best, he is my primary doctor, so happy to have found him 12 years ago. When he isn't there I was just as happy to see Jacqueline. read more

My husband is still waiting to get in to his 10am appointment. It's 12:15p now!!! They already charged him co-pay when he arrived. I pay good money for our health insurance. And to be treated this way... I'm going to report them to Cigna as they are in their network. Find another doctor! read more

I thought to try this place out since he's in network and I just switched insurances, and what a mistake that was. I had an appointment at 9:30 and didn't get called back until 10:30. I then waited in the room for half an hour and when I told the nurses I was done waiting they just snapped at me saying "That's your choice, but the doctor's on his own schedule and he'll see you when HE'S ready." I couldn't believe my ears, I said F**K this place, and don't bill my insurance and walked out. I waited to see someone for an hour and a half and saw no one. They either don't understand or care about people waiting, even if they have a job to get back to or other engagements to attend to. AWFUL experience. read more

I agree with everything the first poster "CB" posted. Although until I realized there were so many trainees I thought differently. CB is right about Ty..... He takes care of business. The other main person is Emma. She is the nurse and she knows what she is doing - both Ty and Emma have been with Dr Stark since I have been going to him - at least 6 years. I feel the same about Dr. Stark - I am/feel exactly the same as "CB" does about Dr Stark and staff. The last paragraph sums my feelings up perfectly. read more