This is the 2nd time I've used these guys & THEY ARE GREAT!! They come on time, diagnose immediately & have most things for repair in their truck. They're set up for CC so it's fast & friendly. The compressor on my new frig was under warranty so house call was free. This time it was the water drain. So much for a service-free Whirlpool! read more

I have used Stark Appliance Service in the past and decided to use them to diagnose an issue with a dishwasher. I figured since the tech was coming over for the dishwasher and me being lazy he could fix the door cam on a refrigerator. The door cam was a "previous issue" and was fixed by Stark under Whirlpools warranty (since expired) in the past, so I knew exactly what the problem was and what part was needed to be replaced. Stark's, Co-owner, Mike came over and I explained the issues to him and I left for work. While I was at work Mike diagnosed the dishwasher as needing a pump. He then proceeded to tighten the door cam on the refrigerator and tighten a screw on the door handle. (As written by him on the receipt for service performed). The dishwasher was put on hold for the pump to be ordered. Upon returning home I immediately checked on the refrigerator door. As soon as I opened it I could tell the issue was not corrected. We called him back and he returned approx...Two days later. I told him again what the issue was and he re-inspected it and said, "Oh, I see it now". He replaced the door cam and then proceeded to write out a bill for the part. I explained to him that I should not be receiving a bill for anything for what I paid him to fix the door and diagnose the dishwasher which came to $178.71 It was explained to me that I was charged $135.73 ($80.00 diagnosis fee, $47.00 for labor, $8.73 tax) to diagnose/fix the fridge door and $40 to diagnose the bad pump on the dishwasher. I told him what the issue with the door was and he charged me anyway to diagnose it even when he didn't fix it correctly. I figured the fixing of the door cam was bonus work for him on top of the work I wanted performed on the dishwasher. I understand people have to make money and I have no issues with paying for the door to be fixed, but no way was it worth $135.73. The Door and Diagnoses bill ($178.71) was on top of the estimated bill of $180.23 to fix the pump on the dishwasher, ($74.99 pump, $93.65 labor, 11.59 tax), totaling $358.94, is WAYYY to much. Also, pump price is overpriced. I told him he was insane to charge me that price to fix the door by tightening two screws and not replacing a $6.00 part. His comeback was, "its seven dollars". Prior to me advising him that the door was not fixed, Mike the Co-Owner of Stark had no issue charging me $135.73 to tighten two screws and walk out the door without properly fixing the issue. This behavior is dishonestly at its finest. I then told him to forget fixing the dishwasher if this was the type of work that was to be performed. I have NO ISSUES with paying someone for HONEST and QUALITY services performed. I find the "New Owners" of Stark to be dishonest and just looking for a quick buck. When I called to complain, his wife, stated that she would possibly knock off the labor charge for fixing the door. I told her to keep it and have a Merry Christmas. The "Stark" Sussex County has known for years for honest and quality service is long gone since it's been sold. It is really a shame. Also, Mike in your haste to leave, you left behind a set of hex bits at my house. You can pick them up for a storage fee of $178.71. I got away cheap, don't use them and don't let their defense reply misconstrue my complaint in any fashion. read more

Should be zero stars!!! The service call was for a noisy dryer. Michael showed up on 3/3 and said it was a simple fix, his words, and I could continue using the dryer with no issues until he returned w/parts which was on 3/23!! When he put it back together the dryer would not start and he needed to order the part. After a week of not hearing from him, I called him and Jenn 3xs at both numbers and sent an email. No response!! 2 weeks later and a ton of laundry to do - This simple fix cost me $329 for a unfinished job and an additional $160 (which the majority of this was service and labor fees I already paid Michael) to have the job finished. DO NOT USE THIS COMPANY! read more

Washer wasn't draining. Gave them a call and came out the same day. Was told between 2-5. The owner Mike showed up a few minutes to 2. Nice and prompt. Turns outs the pump motor was clogged from an exploded dog blanket that was washed a week or 2 prior. He warned me there would be some water before taking off the hoses. I provided him with a water vac and he cleaned up anything the towel didn't catch. Cleaned out the pump and drained like a dream. Final bill alil steep for just cleaning out a pump BUT prompt service and good people are hard to find these days, always support your local business. Thanks guys! read more

Please note, there are no recent favorable reviews since this service went to a new owner. I called for freezer repair and paid for the visit with the understanding a new part was being ordered. Several follow up calls were made after hearing no word about the repair. After three calls I was finally told our money would be returned. We've received no money and no service. RUN AWAY from this thief. read more

A part was replaced in our dishwasher, and it still did not work. I was told that the tech could try to replace an additional part, but they could not guarantee that it would fix the issue. They then offered us a partial refund. The check arrived and was returned to us for insufficient funds. When I contacted the owner, I was told that business was slow and they did not have the money. I ended up replacing the dishwasher. read more

Had used them many times in past with previous owners, no issues. Our dryer stopped working, they came and charged for a service call and recommended purchasing parts. I didn't believe this was the issue so I decided to take apart the dryer myself (watching a video on YouTube!). I found a sock caught in one of the pieces inside and removed the sock, now everything works well. I called them and they said they would refund the money for the service call but it was never received. Try someone else. read more

I had my washing machine making a horrible noise. Called the new owners and not only did their office reply immediately, but they also gave me a time range for the repair THE NEXT DAY!! Michael is professional, neat and did a great job! I'm so happy to have a local repairman who is reliable, prompt and professional. Give them a call. read more

We had Stark scheduled for warranty refrigerator repair through Lowes where we bought the refrigerator. The Stark service tech called and said he had to cancel our appointment because his kid was sick and he had to pick him up from school. Stark has only one service tech. We took time off from work to be home. We later found out from Lowes that Stark said we were being irate and didn't want to service us. I wouldn't use Stark for service or buy from them or Lowes again. read more

Don't waste your time calling Stark Appliance Repair from Augusta, NJ, especially if you live in Hackettstown, NJ. Stark only services customers in Hackettstown, NJ on Tuesday or Thursday. This man is in no way a full service technician. He does not provide fast service, if he feels your location or time available is inconvenient to him. Don Stark was referred to me by LG, because my appliance was under warrantee. He did come to my house, during a scheduled visit (I was not able to schedule with him easily for that visit) to examine the appliance in order to order a repair part. I requested that he return to install the part during a morning visit (he begins his day at 9 am), because I am unavailable after 11:30 am on Tuesdays and Thursdays. He said that he would try to do so. After the part was received by Stark at his shop, he refused to schedule to do the 10 minute installation service of that part for me during the morning timeframe I needed. He is insincere, and self-serving, and not customer service oriented. I contacted my warrantee service to get a different repairman. read more