My primary contact for Home Instead is Matt. He is the best when it comes to finding assistance for…read moremy work. Matt tries his best assign caregivers that are compatible with his clients. A majority of the time the feedback that is given is praise but occasionally there will be an area that could be improved. This is where Matt excels and provides amazing hospitality. He is open to feedback and prompt about finding a solution. Ken is also awesome, he is extremely involved in the Morgan Hill community. Especially when it comes to supporting our elders and finding ways to keep them engaged. It is impressive how much Matt and Ken give back to our seniors in the community. This is a company that I support and would trust in caring for my loved one.

This will be the second time in a year we have relied on HISC to help us…read more These people are highly professional, reliable, efficient and pleasant. I highly recommend this business, and commend the staff, from Matt and Crystal in management, to the care givers themselves. My Mom (97 years) is happy too. Thank you....

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

As Co-Founder of the GIlroy Stroke Support Group, I'd like to thank Dorie Sugay of Visiting Angels,…read morefor all her help getting established in South County. She is a "Visiting Angel" herself by offering her support, guidance and even taking the time to provide an inspiring presentation to our Group recently. We are forever grateful for all your help, Dorie! -Lilly Weissinger Physical Therapist GIlroy Stroke Support Group

Visiting Angels has the Best Staff whether you are looking for a Caregiver Position or Care for…read moreyour loved one. Dorie who is the executive director will not let you down. She is full of so much knowledge and truly cares about her team and community. She truly does everything in her power to find your loved one the Best Care possible.

The doc is great. It's close to my home. Ample parking. But calling them to schedule an appointment…read moreis a literal nightmare. It's like playing phone tag but nobody ever gets tagged . I have a $25 balance I have been trying to pay for 4 months, and I have called at 8am, 9am, 10am, 11am, noon, 1,pm, 2pm, 3pm, and 4pm. They never pick up . I will have to drive there to make a copay payment that did not process bc the machine was not working. That part is annoying. And ultimately I am switching providers bc making an appointment here is virtually impossible. But if you make the appointment in person, then it's smooth sailing.

I have had some experience with physical therapists, but nothing like the full scale immersion I…read moreexperienced after I had a hip replacement. I had PT at the hospital and home, and then graduated to this establishment to get me back to full health. They fit me in, and then my improvement was rapid enough that my biggest issue was keeping up with the improvements I was experiencing. They have been very good in explaining things so I can get back to the level of function I hope to. Right now I'm actually fixing the issues in my musculature that pre-dated the hip replacement, and that seems to be improving at a good clip. From the start, all the therapists I've interacted with have been great. Robert, Glenn, and Liane have all been very much giving me the information I need to improve, and critiquing my current state to suggest what I need to work on to improve my physical state. They've also been helpful in sharing their expertise from seeing a large number for people with similar surgical procedures. It's actually been good to get the expertise of all of these therapists, as each has contributed different viewpoints, all of which have been helpful in guiding my recovery. Very comfortable environment to have PT in, and I've recommended them to one of my old friends, who is ending up in the same state that advancing age I find myself in.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

Thanks for the attention and care :) We had no issues here and our loved one was treated wellread more

Had a family member here for a short stay and was visiting pretty regularly. Staff were friendly…read moreand tried to stay on top of things even when it got busy. Therapy worked closely with my relative and we could see progress over time. Overall, a positive experience for us.