Normally I don't write long reviews, but I felt my experience should be shared this time. I have visited the StarDome on multiple occasions, birthdays, with friends, company functions, etc. All those experiences were positive, however my group's experience on 12/15/21 was less that stellar. In fact, it was an outright disappointment. My group of 7 were there for my fiancé's birthday.
After being seated, for nearly an hour, not one of the wait staff asked if we had been helped, we've been here before so we gave benefit of the doubt as to the wait time.
When an hour and a half passed and no one even offered us water, it became apparent that we were being ignored. Finally, I got up and asked a manager what was going on? A server did show-up eventually, but her attitude was definitely not inviting. She took our orders but still nothing to drink and we're now in the middle of the second act.
By the time the headliner took the stage, we still have nothing, about half way through his act we finally got our drinks. Then after another 15 minutes our food came out, missing one of the orders. There was only 3 of us that ordered food. by the time the third order came the show was nearly over. It was only hot wings and fries; 4 plain wings and fries came and a cup of BBQ sauce, clearly not what was ordered. The guy who but said the manager he was told to tell us, "She said she sorry. " You'd expect a little better than that; like, the manager coming out and apologizing in person for the poor service.
The next time we saw her, she coming around picking up the bills. While taking our bills, we asked why 'our' service had been so awful. She just kept saying sorry and asking if we like the show. Honestly, none of the comics were funny, but that is subjective. The manager was not able to offer any reasonable explanation for the lack of service or courtesy. She did ask us what could be done to help resolve our frustrations. We mentioned that comping the bills would be a good start, but she said that wasn't possible and again asked if we'd come back. WHAT?!?! Why would we ever come back???
I'd have to say this experience with the staff, has really changed mind about visiting again. People go where they feel welcome and enjoy themselves. On 12/15/21, we felt neither of these. My fiancé was so upset by the visit she woke up talking about it this morning. read more