I've been to many a Starbucks on road trips around the country, and this one is 4.5 stars kicked up to 5 for their awesome staff. After what seems like countless stops with kid and older parents in tow on this particular trip, I was so happy to find a calm and clean place to take a break. This is a smaller Starbucks but still felt spacious. It's very close to highway 89 and a couple of malls. It was a well needed caffeine boost, toddler stretch, and bathroom break. Everything was quite clean. There were a couple long tables and smaller round ones with people reading or working on laptops on a Sunday evening. The drinks were up to snuff as what would be considered usual for Starbucks. But the real gems were the staff. I probably spoke to every person there as I made multiple food and drink orders for various family members, and the staff members answered every question with a smile. They were even happy to provide two free cups of hot water for my non-tea drinking parents, something that staff at other locations have rolled their eyes at. (I will note that we ordered plenty of other drinks and food to make up for the waters.) They were busy with the drive through as well, but we're super friendly and didn't make us or my kid feel like a nuisance. Both gender-neutral bathrooms are large and have changing tables. They could have been a bit cleaner, but still were pretty good for a commuter/traveler-heavy location. One day again I'll be able to breeze in and out of a road trip stop in five minutes or less... one day when there are no more diapers ha. But until then, I hope I'll find other stops like this one that make the car rides that much easier. read more

What a bummer. This Venti has an inch or more of cup space without Chai. What's going on Starbucks for $7 I would hope the cup to be full. read more

Starbucks - Venti Chai Latte - Coffee & Tea Near Me - West Lebanon, New Hampshire

This is the friendliest Starbucks staff of them all without fail!! Believe me, I have visited plenty of Starbucks across America and none compare in their customer service. Nowadays, excellent customer service is a rarity so I truly appreciate this location and I'll continue to support! read more

Spacious Starbucks with lots of tables and big windows, good study place I suppose. $6+ for a grande PSL which reflects inflation I guess. read more

Starbucks - the inside of a starbucks coffee shop - Coffee & Tea Near Me - West Lebanon, New Hampshire

The beverages are good but expensive. Wait times are too long (understaffed and overcrowded). The food is made in a factory and prepackaged. It's heated just before serving. This is true of all Starbucks locations. If you want baked goods or sandwiches, there are plenty of alternatives that are better and cheaper. read more

Baristas are friendly and nice. Clean inside and outside, plenty of parking. I have been to 72 different Starbucks: I think this is better one than average Starbucks. read more

Brand sparkling new Starbucks in the West Lebanon shopping corridor. Steps from Staples, BJ's, Pier One and also close to Interstate 89. So the Starbucks addicts like me can avoid the additional 25 minutes to and from Hanover. The place is industrial chic. Cement floors, with a huge kitchen/prep/counter area. And a large seating area for people with physical challenges. As usual, complimentary WiFi and parking. And yes, a drive-through service. Which I never use as I like to come in, relax and enjoy the java. Awesome addition to the area! read more

Starbucks - Coffee & Tea Near Me - West Lebanon, New Hampshire

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West Leb, NH, super slow service, confused staff, 20+ minute drive thru wait with only 3 cars in line before us

I like Starbucks, but I refuse to go to a business while I'm hungry and the only way I'm physically able to order is if I'm "in the know" about a goddamn secret menu. Nothing was advertised, I was just told I "should know what I want to order" read more

Pretty boring for a Starbucks. Fast better than the one in target that one is horrible with horrid service. Service is good at this one usually. It's just a rather blah no personality like a lot of Starbucks used to have. read more

Don't bother with mobile order since they won't make it until you get there and you'll just have to wait anyway

I've been going to Starbucks for 25 years. Been to hundreds of different stores. This is by far the biggest disappointment and joke of a representation of a superior brand. If there's a corporate desire to please and care for customers, they would be sickened by the lack of concern for customers here. Hopefully, there's a change. Soon. read more

Starbucks - You may want to avoid the pick up option at the W. Lebanon, NH Starbucks, the store often shuts the door on incoming customers. - Coffee & Tea Near Me - West Lebanon, New Hampshire

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Chicopee, ma! Greatest coffee! Oh so good! Staff is always so attentive! Thanks Starbucks!

this store is wonderful and the workers are all incredible and super friendly, but the manager is the biggest b*tch i have ever seen -- she yells at her employees, is extremely rude, and makes the store absolutely horrible to be in, even just to order. i feel horrible for her employees, u couldnt pay me enough to work there read more

So i used to love going to Starbucks in west leb. The one on 12a next to BK. Last 3 months or so i have seen quality go down the tube, Multiple times i have gotten drinks that had either a.Skim milk instead of whole without asking (expect whole by default) b. regular mocha instead of the white choc mocha added in a white choc mocha drink c. The annoying guy who looks like Ernest from the Ernest goes to camp movies giving lukewarm drinks (guy seems to just be a scumbag in general, maybe he does this to all customers, i dont know or care anymore) d. The drinks being 3/4 way full in the cup, which I notice IF I GO EVERYDAY E. The last 4 visits i have gone and gotten a breakfast sandwich THE SHYYT WAS FROZEN IN THE MIDDLE ALL.FOUR.SANDWICHES. I mean i wouldn expect this from one of the other crap establishments that are employing mentally challenged people, but i USED TO consider this Starbucks location a step up. Not anymore, as far as im concerned i wont go anymore, i can make BETTER drinks at home with the same torani syrups and mochas etc at home instead of paying 6$ for a 3/4 filled drink. Oh and i have always left 1$ tip everytime i go, waht for i have no clue, but i will NEVER again tip these morons who work there after receiving crap for at least the last 10 visits. Last year, i was spending almost 100$ a week going there everyday for lunch and bringing my kid there, sorry but never again. This is what happens when you have lazy stupid people working at your business, i mean the fact that i am getting 5/8-3/4 a full cup of a latte has made me want to walk back adter going thru the drivethru, but with the wait times, im not wasting ANYMORE TIME OR MONEY HERE. Good luck, im sure my business wont affect anything, but just know that more people know youre location serves DOG SHITE for drinks and food I mean how Effin hard is it to put the sandwiches into that warmer for the proper amount of time? It just goes to show a lack of planning, brains, foresight or a combo of all 3 to serve FROZEN sandwiches. Literally bit into ice the last sandwich i got a couple days ago. Good riddance, i dont need to spend 12$ a day on CRAP anymore Seeya read more

Just stopped for a couple chai tea lattes. horrible! Hot milk. Zero chai! On top of that, a customer was allowed to take their cat out of a carrier and let it sit/walk/stand on the table! Won'T be back to this location! read more

Filthy establishment. Staff needs training. "Food" options are rubbery, undercooked/microwaved "breakfast" items. Terrible attention to simple tasks, like sweeping/stocking/surfaces. Do yourself a favor and go to the gas station; it's 1/16th the price and definitely cleaner than this dumpster fire of a joint. read more

My daughters ordered Mango Dragonfruit Refreshers and requested no ice. The barista was very annoyed and told them they would be charged more for that request. Another barista in the store (Colby) said "Sorry those kids were an inconvenience and that is annoying" For $5.00+ for a drink they didn't just a cup of ice per the usual. That is very unprofessional in my opinion and just one more reason that I don't patronize Starbucks. read more

Friendliest employees ever! They've never gotten an order wrong. I recommend going to this location on your bday to get your free drink.

Love this place so much the drink is delicious and fresh. Employees are friendly and generous to treat their loyal customers read more

Starbucks - Green tea Frappuccino - Coffee & Tea Near Me - West Lebanon, New Hampshire

Great customer service. I messed up on the Mobil app and ordered from the wrong store and they totally took care of me. Much appreciated!

Great service...TERRIBLE WiFi. I'm sure they are losing customers. Staff and manager say they can't do anything about it. Nationally Starbucks is rated as far superior to any any other chain. Not in West Lebanon. read more

Starbucks - Coffee & Tea Near Me - West Lebanon, New Hampshire

Just your normal Starbucks. #nothingspecial If ur just wanting some coffee come to this starbucks. Service is fine. Coffee is fine. Cleanliness is fine. Whole place is fine but really nothing special. read more

The location is extremely open and clean. Markings for social distancing is maintained and enforced. At the register, we were assisted in a neutral tone with and had to repeat several times. The barista on the bar made the iced caramel cloud to perfection. Second drink was forgotten. The barista apologized but made the wrong drink. read more

overall experience was very disappointing. the bathroom was dirty, the sitting area had crumbs and straws on the chairs and floor. the sandwiches tasted like they came right out of the freezer and into the microwave. the local EMTs drove into the parking lot apparently for a practice drill; complete with flashing lights and rolling in a gurney while we we're trying to enjoy our $26 coffee break. lesson learned - next time we'll go to Panera. read more

After seeing my dad paid some child support i decided to treat myself to starbucks. now i haven't had any problems until today. hear this, i ordered a tea that was double blended. i get it and see foam at the top of it. that never happens. I TASTED IT, it was soap. like come on, this has never happened before. it was gross. i didn't bring it back and i should've but i didn't because i was blasting hamilton and i got in trouble so i had to go home. but i'm so grossed out by it. it also appeared that the blender wasn't cleaned i think. ugh, now the only reason i'm giving this two stars is because the workers are nice and always treat me well. until now... read more

Starbucks - a person holding a glass of beer - Coffee & Tea Near Me - West Lebanon, New Hampshire

I have never had poor service at a Starbucks before, but this Starbucks inspired me to write my first yelp review. The workers were rude. When they gave us the wrong drinks and we asked about it, she was rude and seemed clearly annoyed. There was also no apology. read more

The physical space, the coffee, the service - even the internet (from my experience) - are great. The only drawback for me is that I use coffee shops for reading and writing in the morning. The lighting is extremely bright (like spotlights along the bank of seats) and the music too loud for that. While the Hanover Starbucks is more crowded, it is more suitable for the above activities: whether that be reading the paper or a book, writing a letter or in a journal. read more

In an area with pretty weak options for well-made coffee, I have to say that this is the one of the best in the Upper Valley. I am reluctant to admit the 'best" is a Starbucks, but gotta give credit where credit is due. I have consistently (after learning to explain myself better) get my drink made the right way and the staff has been friendly. Easier to find a seat than the overpacked Hanover Starbucks which is often filled with Dartmouth students taking up two seats for every single body. My only complaint? The comfy couch cusions need to be glued down. read more

Went through drive-through for coffee at Starbucks on Plainfield Rd in West Lebanon NH. Though server did have a mask, she was not wearing gloves. Given that COVID cases are rising in both Grafton Co and across the river in Windsor co, very disappointed in Starbucks COVID protocols and in the local management. I felt I needed to stop and wipe down my card and coffee. read more

This Starbucks has an amazing atmosphere and a really great set up if you want to chat and study/do work or enjoy coffee! The staff are really nice and haven't been rude at all! read more

The worst starbucks around. There is most always a wait and even if you do mobile pick up I have waited there for 15 mins and no one even acknowledged me or asked me my name. I had to say something to them in order to get my order. I would highly suggest going to the one in Hanover instead read more

Best starbucks ive ever been to. And i have been to MANY. Legitimately incredible service, cute question of the day, cute dog pictures, cute customer of the week. Couldn't get better. read more

Great service! The drinks here are made very well. The service is polite and efficient. If you get served by Katie or Maya you are in for a treat! Be sure to stop in if you're in the mood to chill out or just want to grab a quick drink on the run. Highly recommend. read more

My first time going to Starbucks I pulled up to the drive through and nobody answered, pulled up the window nobody was there, so I called and someone answered and said they were open and so I went through again and the same thing happened, nobody answered the drive through and nobody at the window, so I knocked on the window and no answer! DONT SAY YOUR OPEN IF YOU ARENT GOING TO ANSWER! I was excited to try what they had to offer, but with the SHIT SERVICE, I think i'll pass on visiting again :) read more

Not bad, customer service is polite and professional. The public rest room could be cleaner.

Fabulous New Starbucks!! The barista's are very courteous the only down fall to this location is the internet is very bad . I think there is one thing we need to know this is a brand new location and there still training and fine tuning the location the manager there is a great ! And there all willing to do what they can to make your experience great! I give this this location 5 stars but for the internet not working right I give it 4 . Enjoy your visit to this location all !! read more

The baristas are funny and kind. My drinks and food always come out fast and consistently are to my expectations. I have been to other places and my coffee comes out different every day! So frustrating. Geremy, you are a gem! read more

I love the fact that they have a drive thru. The service is always quick and efficient. The staff is always friendly. One plus is that there is a dentist office connected to it. So you can go to the dentist then get a coffee, LoL. read more