This Starbucks has ALWAYS been so kind to me with every encounter I have made through my delicious orders.

Their weekly crew is the best. But when the weekend comes around, you have the worst ppl ever! Inexperienced, trying to hand you someone else's order, asking for payment when you already paid thru the app and so on. Especially the red headed lady. She seemed very overwhelmed and confused yesterday (11/16/25) At the drive thru. She kept referring to me by several different names and orders I never placed. Please train your weekend crew appropriately and teach them to turn that frown upside down. Other than that, I love your Monday thru Friday ppl they are the best and the bomb. read more

This location was booming with customers, and for there to be 5 baristas on staff. I found it mind boggling that only one was actually making all the drinks. Ok sure, I don't know what all their jobs were. But I feel if two more joined in on making the drinks, the wait times would be alot shorter. But in all, I was satisfied with my taste iced Macha tea latte. read more

Starbucks - a sticker with a qr code on it - Coffee & Tea Near Me - Texas City, Texas

It's the morning routine, in line it's my turn... YAY! The employee walks up, puts two sides in front of my car and turns around and walks off... I was like WOW!! I pull out of line go and park my car get out of my car go to the front door, all the doors are locked people inside.. peeking in the window, feeling odd! Finally, someone's trying to leave the building they're pushing all the door, confused! They unlock the door exit the building I go in the building approached the counter and the girl says oh I'm sorry, our systems are down. We cannot take any more orders.... I replied simple communication would have been great instead of blocking me as I was entering the lane to make my order.! Any other Starbucks I have ever been to, there is an employee standing outside discussing with people the issue from the inside! To shut everything down with people standing at your building is totally unacceptable! You are a barista and I have cash.... read more

Went yesterday ordered a carmel maccihito iit was pretty much wawater w no carmel flavor fairly any coffee flaflavor !

Last time I went it was ok, the lid wasn't secure when receiving the drink but the drive thru is not well designed. Very small and doesn't promote parking which is very limited sadly. read more

Ordered on the app to pick up. Get there-the inside is closed. So I wait in the drive-up lane for 15 minutes. Needless to say my drink had been made for a while, so by the time I got it it was melting and the whipped cream was melting. And today was 1/2 price day!! Strike 2 for this location. Strike 1 because they "remodeled" and took out any place to sit, including outside. They said it was because they were so busy they needed the room but I didn't notice them being any faster. You cannot see food options either. Starbucks Ts about getting free refills of coffee but that's out for this location. Wonder if that's what they wanted. Not to mention when I asked an older lady, she was grumpy and rude. I'll drive 15 mins if I want something that bad instead of going here. read more

https://photos.app.goo.gl/zmDPBeRjyU1xoBDa7 Copy above to see nasty drink I went to Starbucks on Thursday, December 14th around 5:30am and ordered a Caramel Apple Spice at the Starbucks in Texas City 3480 Palmer Hwy, Texas City, TX 77590. It was disgusting and tasted off as this is not the first time, I have had this drink. I kept thinking it was me until I took the lid off, and I couldn't believe what I saw. I did return back to the same Starbucks, and they prepared a new drink without hesitation and explained it was probably bad milk or expired whip cream. What's crazy is that milk does not go in this drink, and I requested NO whip cream. I keep thinking about this drink and how disgusting it was and honestly just the thought of this nasty drink makes me hurl. It is truly amazing that I didn't get really sick. I made a video, so you can see what I was talking about... https://photos.app.goo.gl/zmDPBeRjyU1xoBDa7 read more

The drive through entrance is designed awkward, and it is hectic during the morning flow... This is the only Starbucks in Texas City, and the LaMarque area... I will say, my encounters with whomever is on the drive thru mic, and window, have been exceptionally outstanding. Always cheerful, makes eye contact, and talks with a smile. The extra 12 miles it takes to get here is worth it. read more

Starbucks - Tori is awesome! Excellent customer service with a smile... }:{ - Coffee & Tea Near Me - Texas City, Texas

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Terrible. Unsanitary drinks. Don't get iced coffee. It made me sick. I rather not even bother with Starbie's anymore. Please send the health inspector here ASAP!!! This is not what an iced coffee should look like. I can't believe I drank half of it and then I saw the bottom. Always check your drinks and look at what's floating at the bottom, y'all. Beware! read more

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This location is always busy, Does not matter time or day. So going here I am aware a bit of a wait in the drove through. So everything was great knowing it's always busy. The girl at the window was outstanding. read more

Quick, fast, service...clean. little store on the inside...not as many seating areas. Friendly staff. My store ( in Galveston) is under construction sooo when in Texas city...gotta have my java fix read more

Starbucks - Coffee & Tea Near Me - Texas City, Texas

AWFUL! The girl waiting the window was extremely rude and didn't know how to count change. I nicely told her I gave her the amount owed, plus a tip. But she couldn't figure that out, and rolled her hateful eyes excessively. read more

BEWARE of "TODD" the "Manager" never had such a rude person help me before! (WE LEFT) Tried to order a drink from Starbucks infamous "secret menu" and he straight up told us "NO! Its too difficult and has TOO MANY ingredients.. Go to another location where they are more than happy to comply! read more

Starbucks - Avoid this manager at all costs he's completely rude and unprofessional don't know why he's still sloughing around at Starbucks! - Coffee & Tea Near Me - Texas City, Texas

So I just really need to brag on the Tx City store today, Ty, Jay, and the wonderful woman with dreads that she's always too busy that I'm too timid to stop her flow to ask. Of course there's more staff there doing a great job too but the aforementioned individuals these are the ones I see on a super consistent basis. Of course it's a Sunday, after church times, etc.. it was busy. Well there was maybe 30 people in the store plus an overflowing drive thru line. And the team was truly turning over orders. No one in sight had a complaint, but Ty was still proactive and came around making amends. The wonderful woman always working the Mobile Order Well was in constant communication with patrons and they just deserve some recognition. There were some customers who began to complain when I left, and yes... Un-caffeinated individuals usually have the grumpies I get it. But clearly, they're going literally as fast as they can! Great job guys! Y'al read more

Starbucks - Coffee & Tea Near Me - Texas City, Texas

Ugh this place turned into the worst! First let me say that the barista didn't know how to make a matcha tea. There was so much extra powder in my drink it actually made me sick. But most importantly this narcissistic company has turned this once nice location into just a drive-thru only. They "remodeled" to remove all the tables, chairs, and bathrooms. The only thing you can do here is pick up a coffee. Starbucks has gone too far in making decisions that only benefit their bottom line. If I'm paying $7 for a drink I should have a place to sit and drink it plus get wifi access. It's time for a breakup Starbucks. I won't be back. read more

The coffee is so good.And the service needs a raise they're so nice. I heard that the inside is getting remolding,I love the ambiance is so pretty 5/5. read more

Super fast and accurate service, not to mention every time I come (almost every weekday morning) I get the best service with a smile. I love coming here, makes my mornings so great. read more

I went and asked for a white hot chocolate I received a white coffee thing so I went back to tell them they gave me wrong thing. They said they'll make my prefer right this time and gave me another white coffee thing instead of a white hot chocolate. read more

I seriously thought they were joking.... I get this drink at least 3x a week! I dread coming to this location because of the lack of service each and every single time. I really hate to do this but they'll learn one way or another. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Texas City, Texas

If I could've left 0 stars I would have. Not very clean. The employees seemed more interested in joking around with each other with cackling laughs that drowned out the conversation I was having. VERY UNPROFESSIONAL!!!! read more

I accidentally ordered my drink to another location and instead of sending me away the barista at this location took care of me! It made my Friday much better. Thank you for doing that, keep up the good work team! read more

Starbucks has become apart of my life and daily routine! I have really become to enjoy places that reward you just for stopping by and that is something Starbucks is constantly doing. I use my points and the mobile order app to get amazing retail for free to reward myself and also to order ahead so I'm never late or waiting in line. Woohoo morning crew you've got a beat in my heart :) read more

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I wish I could give zero stars. I'm so upset this morning. I spend A LOT of money with Starbucks! I drink it multiple times a day however I will be searching for a different company to give my money to. I always order a Trenta cup with 4-5 shots of expresso and ice so I can pour my protein shake in it. They refused to give me what I ordered! I've NEVER had this problem. If I'm buying it then why does it matter! WTF? I can spend my $20-25 a day somewhere else! Not cool Starbucks! read more

Every time I have been there it is really dirty, chairs are sticky, tables dirty, roaches, floors filthy. They NEVER make the drinks right and you have to wait for them to remake it while you watch. Parking is very inconvenient. Coffee always taste burned like the machines are not cleaned right. No surprise there considering how dirty it always is. Just avoid this location, needs a new manager. read more

Love this Starbucks. The staff had always been friendly to me and helpful. The drinks are always really good and quick. The place is clean and friendly. It's only faults are that there are not enough places to sit at a table and plug in and it's kind of hard to get to if you're coming from the other side of the road. ;) read more

Starbucks - Coffee & Tea Near Me - Texas City, Texas

Pretty terrible service every time I go there. Girl at the window threw my change on the ground and rolled her eyes rather than saying sorry. No customer service at all, they don't talk and have pretty rude demeanors every time I go there. And the coffee is always made poorly too. read more

Small shop but very friendly. Enjoyed the pastries and breakfast sandwiches. We had a great time while waiting at a school function.

This has got to be the slowest Starbucks ever....more than a ten minute wait in the drive thru....seriously??? And then the coffee was cold, simple drip coffee shouldn't be cold! I'll be getting my Starbucks in Galveston before I head to Texas City!! read more

Horrible. Food was ok. Visited the restroom... both of them to find no toilet paper in either room. Asked the manager how often they were serviced. Shew informed me 2x before 7am and again at 11am. I find it difficult to believe that they have been through 4 rolls in 20 min since it's now 1120 am. Manager dismissed my question with a "we'll get to it when we're get to it." Very bad attitude. I'll start bringing my own TP read more

Usually a decent experience, nice staff..but for some reason the newest people don't get watched well while training this has happened multiple times I'll request a quad shot and they don't measure properly and the extra shot ends up on the lid..it's a mess and waste of money. I've posted photo from today. read more

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Starbucks in Texas City? Absolutely! This is a smaller store as Starbucks' go, but it's fairly new and up to date. Nice restrooms. We were pleasantly surprised to find them open on Christmas day, a great way to get our holiday journey started. Friendly baristas. They also have prepared sandwiches and other snacks. read more

I love this Starbucks !! They get my drink order right every time. I'm here most days and can't complain about service

I pulled up to this Starbucks the day before Christmas eve to try to purchase gift cards for my family. It literally just turned 10:00pm and she did not want to sell me a gift card. I wasnt trying to get any drinks. Just gift cards. I went to Chick-fil-A next door and they were willing to sell me gift cards. Thats customer service. Never going back. read more

Local Starbucks love hate relationship. Love Starbucks as a company, love my favorite drinks, love the usually chipper pleasant staff. Hate that it's not uncommon they are out of my fav drink but to be told only once I've reached the drive through window. Frustrating... forcing to choose something I really don't want. If it's not one of the more customer service oriented staff... my inconvenience would not be handled as professional as it could have been. Appreciate the staff that continue to represent this company in a positive light. Attn management: get it together, audit the staff and better yet inventory. Since these issues I have definitely found other alternatives to my used to be favorite Starbucks and drinks. read more

Absolutely love the customer service here. I've been going to this place for years and they have always been friendly and attentive to my orders. They make me feel like part of the team and not just another customer. read more

So, I moved from TC to Ohio 2 years ago but I talk to my best friend every single morning on our way to work and she always goes to Starbucks. I have never met the woman named melody in person but I feel like I know her. She knows my name. She says hello to me every morning and calls me Texas. She is the SWEETEST person alive. I cannot wait to go back home and order SBux so I can hopefully meet her! She has the most amazing customer service. My best friend and I love when she's working! To Melody's boss: she deserves a promotion and 5,000 hugs. Xoxo. read more

Starbucks is good for the soul. Friendly staff (even during a rush). The atmosphere makes you feel so welcome. I never have any problems here. read more

Being a precious employee for Starbucks for 10 years, this stores employees always seem to be mad and they can never get my order correct and get upset when I ask for the correct thing! read more

Im a starbucks frequenter but i feel like this one always leaves me wishing for more. Each time the order is incorrect or just not as i expect. There's nothing worse than ordering your stout café a certain way and getting a mile down the road to find some overly sweetened crap that you just end up throwing away. I know thats snobby but just one man's opinion read more