Unwelcoming staff - zero customer service ​I usually expect a warm greeting when walking into a Starbucks, but my experience at the 29036 Gratiot Ave location in Roseville around 5:45 PM yesterday completely cold and unwelcoming. When I walked in, three employees--including Barbara at the counter, Erica at the drive-thru, and a third employee who wasn't wearing a name tag--just stared blankly at me without a single hello. Nobody greeted me at all until Barbara finally blurted out "Can I help you?" purely to take my order, giving off the clear vibe that I was an inconvenience. Basic courtesy goes a long way, and this shift completely dropped the ball. read more

Best Starbucks in the area! They're always so nice, and they always make my drink perfect. I work at the Chickfila down the road and grabbing a treat here at the end of my shift really uplifts my day. Thank you! read more

It has been a LONG time since I've had a decent drink at Starbucks. I really appreciated the workers at this specific location. Very nice and they made all of our drinks perfectly! It's nice to get my drink and have it made the right way! read more

I love this location for my once per week morning treat with my daughter on our way to school. I order us each something from the app, and by the time that we get there, our items are waiting on the counter for us to grab. 5 read more

Good service, helpful staff. The location lacks much ambience though, but is nice and clean.

have been to this location many times to study and always have good experiences! appreciate how they are open a bit later compared to other starbucks in the area. store is kept clean. drinks are always quickly made to order, and have always tasted great! staff is friendly. plenty of parking outside as well. definitely a spot that I will keep coming to. read more

Do not get the matcha. They don't know how to make it, mine was chunky and grainy. They did follow my order just did not execute. read more

Starbucks - Iced Matcha Latte - Coffee & Tea Near Me - Roseville, Michigan

What can I say? My drinks are usually just like how I ordered whenever I go to a Starbucks, however faster service inside than outside for this one. The line was long in the drive-thru read more

Starbucks - the inside of a coffee shop - Coffee & Tea Near Me - Roseville, Michigan

I really like this Starbucks! It's conveniently located near 94 (At Gratiot and Masonic) so you can get on/off the freeway with your drink with ease. I typically mobile order here before work and I've never had my drink wrong or had a long wait. Employees have always been kind and welcoming, always saying hello to anyone walking in. Yesterday, I went inside to work. The person in front of me didn't know what she wanted so the barista asked her a few questions and gave her some recommendations of what she should try. I really liked that! The line was long but the barista still made the effort to have that customer connection. I ordered a tall iced vanilla latte and it came out quickly with enough flavor and ice. This location takes a lot of pride in their cleanliness and kindness. Highly recommend! read more

Let me first say that the staff was kind, accommodating and even pronounced my name correctly. Very upbeat team and efficient. On the flip side, when dining in, spare your ear drums! The music is unbearably loud especially at 8:15am. I wanted to sit and have a cup of coffee with my breakfast sandwich but the music blared so loud and the staff along with customers had to shout over the music. You can't think, study or concentrate. I will remain over at Panera across the street where you can give your ears a break! read more

Outstanding service by an EXTREMELY BUSY staff! 12:31pm and the line is all the way around the building, but I was on my way in about 6 mins! The staff is very friendly and hospitable, even though I kept adding and changing my order apologetically. They were out of the Gouda and bacon panini I wanted to try, and something else I was interested in trying, but I did manage to get me and my kids favorite drink, the mango dragonfruit! Soooooo GOOOOOOD!!! You must try it! And my first Starbucks latte and medium double double coffee. read more

Starbucks - Cake pop - Coffee & Tea Near Me - Roseville, Michigan

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I cannot say anything negative about this staff. They're always so kind and courteous. We go through the drive thru at least twice a week with our puppy Rosie and they're always happy to see her. Our orders are always correct and if they're out of something they always have great suggestions. This location is amazing and I'm thankful for the staff they have on hand. read more

This is my absolute favorite Starbucks to go to. I have tested out just about every single one with a drive thru in the metro Detroit area . I'm a regular at at least 4 of them but this is my favorite. Consistent, kind, fast. All the good qualities you're looking for when searching for a Starbucks to go to. Ps- Erica deserves a raise. She's you're best employee, although there's not one person i haven't had a great interaction with while getting my coffee from there read more

Always like Starbucks they do a great job coffee is always fresh help is always friendly and courteous great customer service can't go wrong with Starbucks. They sell coffee and they also have all the condiments to go with it, whether you like sweet and low, sugar or any other sugar substitute they have them all because they sell coffee and they want to make sure you are satisfied. Keep up the good work Starbucks and we will keep spending 50% more for a cup of coffee because of your phenomenal customer service and wonderful tasting coffee. read more

Starbucks - Lotta caffine - Coffee & Tea Near Me - Roseville, Michigan

My daughter stopped here the other day for a pupachino for our old fur babies last treat. Without details all I can tell you is their kindness was amazing and so appreciated. You made a very sad day more tolerable and an old dog very happy. Thank you from the bottom of our hearts. read more

I had a nine dollar frappe from here and it was nasty. Idk if they just didn't want to make it or what. I will never go back.

I come to this starbucks almost everyday, and the service is 10/10. The people who work there are welcoming and friendly. Once I even picked up a mobile order and the lady working that day told me not to take my drink yet because it sat there a while and told me she would remake it. I look forward to this location everyday. Just now someone gave me many cake pops for free out of pure generosity. read more

Starbucks - a person holding a box of chocolate covered donuts - Coffee & Tea Near Me - Roseville, Michigan

I usually never take the time to review a chain, but this place is my absolute favorite! Out of all the Starbucks in the area I will always choose this one over the rest. The staff is so kind, and they do such an amazing job all around. This location is the best at making drinks, and they have speedy drive thru/mobile order times, which is not easy to do considering how busy they get! read more

Starbucks - vanilla coffee frappuccino, strawberry creme frappuccino, iced matcha lemonade, and green tea lemonade - Coffee & Tea Near Me - Roseville, Michigan

I've gone to this location for YEARS whenever on that side of town. I haven't been in some time but I was there today. Still a very good staff, everything else is standard Starbucks. It's just as good as any other Starbucks. If you're in the area and want Starbucks, you're not going to be upset going to this one. read more

If you're planning on having a nice weekend with your Starbucks drink of choice, AT ALL COST, avoid the Roseville (Gratiot) location. Zero exaggeration when I say you'll wait in the drive thru for 20-30 minutes. I have tried to give them chances time and time again all receiving the same exact wait time. The bubbly lady that is always the one taking orders is a gem. But that doesn't make up for the wait. Note to self and all others: drive an extra 5 whole minutes and you'll get your coffee faster. Matter of fact, I think you can hit 3 other locations in the time that you'd get to place your order, pay and drive away. Now, if you prefer the snail to turtle like speed, this is your place! You won't be let down at all in that case. By the way, I'm writing this from the drive thru. Exactly 11 minutes I've waited and I have moved 1 space up. Don't worry, only 3 cars ahead before I can place my order! Yay!! I clearly enjoy torturing myself. read more

Nice little local Starbucks where I've done quite a bit of studying or just go to grab my daily fix before work! In a nice little strip with some stores or right around quite a few stores to run errands if needed. read more

Starbucks - Toasted White chocolate mocha! First one of the season. Came to take advantage of the buy one get one free event. - Coffee & Tea Near Me - Roseville, Michigan

Ordered a product they didn't have yet they still delivered it then told me to ask for a refund. Either deliver the full product or don't deliver it at all. A complete waste of time just to take half my money so I can wait to get the product from another delivery restaurant. Wasting someone's time 2021. Not a company I would ask to cater for my business. I would rather sell every share of stock and burn it in the fire if I invested in this company. Jump off a bridge into a barrage of .50 cal machine gun bullets. read more

This is my normal Starbucks I order from all the time. Today I decided to order inside and it was a nightmare. The cashier was not receiving ANY help from anyone he was working with. This was before COVID- so no excuse for this type of customer service. read more

Every time I order online somehow they miss my food and it takes an extra 10-15 minutes to get it. They also have been using real milk instead of coconut milk in my beverages. read more

Went to your location on Masonic & gratiot in Roseville MI Was beyond frustrated that the person on the drive thru speaker didn't know how to take the order so I had to repeat myself several times, the manager on shift kept interfering to help take the order, shouldn't have to work this hard to get a coffee! Was beyond frustrated so I didn't even order anything for myself, only the three other passengers. Paid parked & decided to go inside & order my drink since I felt stupid after the incident, when I went inside the manager & person at the window were laughing at me for getting frustrated, her reply was, well he's new! NEVER again will I step foot in another Starbucks again! read more

I usually love this Starbucks but I was so sad when I left tonight. Considering one i waited in the drive thru which is totally fine, but then my drink was wrong. No biggie though i was halfway home and decided to go back because their drinks are already expensive so i didn't want to waste my money and not drink it.. So i politely said sorry but can I have this added to my drink since it was forgotten.. She seemed grumpy and then gave me attitude and made me feel bad about wasting my drink. I love this starbucks but after a long night at work I wasn't happy about feeling bad about my drink being wrong:( read more

This is bar far my favorite Starbucks. The bararista's are always nice and super friendly. Their seating setup is very cozy and in front of the window. Some of the other stores I have been too, just not the same. Not a very cozy feeling. read more

I like going to Starbucks for coffe, simply so I can say, I'll have an extra large coffe with three cream and three splenda, and THEY'RE the one who is confused!! Hahaha... "Uhhh....so that'll be uhhhh...vente..blah blah blah....whatever dude....just make my coffee... It's my little joy :-D. Yes, good coffee...slightly higher priced, but if it's on the right side of the street (while I'm driving) I'll go.....that's really all you have to be for me to stop at your coffee place...just have me needing a coffee, and not wanting tto do some ridiculous left hand turn or Michigan left and I'll stop in :-D. I'm easy....easy like Sunday morning :-* read more

This location has the best service out of all the locations I've been too!! I was suffering from a pretty awful head cold a few days ago and I needed hot tea BAD! I pulled up to the drive-thru and was greeted with the sweetest voice asking me what I would like and how my day was going. I felt like I was talking to a nanny or a fairy godmother. She was warm and comforting, she gave me extra honey and napkins because she heard my "sniffles". I want this barista to climb into bed and read me a bedtime story. read more

This is your typical Starbucks expect the norm. I do have to admit it's a great location near shopping and close to the freeway I like the fact they have a drive thru but it seems to me that there frequently out of certain drink syrup and food items on the menu and that gets aggravating especially when you go out of your way to have a signature Starbucks item and they never have it. It's hit or miss when it comes to the employees sometimes you will get an overly happy in a creepy way employee and then the next time you go they will be so rude it seems like they don't even want to be there. See for yourself like I said it's hit or miss but I still enjoy my Starbucks rude people or not. read more

This Starbucks tarnishes the excellent reputation Starbucks has built. Two out of five times my drink is wrong. This is a problem seeing how I just paid $4.00 for a tall drink or $5 for a grande and I purchased it through the Drive Thru on my way to work. I don't have time to go back and allow them to rectify the situation. They should've made it right the first time! On top of their inability to make my drink- which by the way is straight off the menu- I don't even customize it- their customer service is not what one would expect from SB. I've received attitude, a "Just pull up to the window" rudely stated and also have had the barista make the coffee drinks for the 6 people after me before making mine. I used to frequent this location daily. I have decided its worth it to drive out of my way to get a my coffee correctly made elsewhere. This place needs new management and some new workers (some are the most cheery people I've ever met, others shouldn't even think about working in customer service). read more

Good, quick service both inside and the drive thru. The girls working here have always been friendly and my order has always been correct. The inside is clean and comfortable. I have come up here a few times to do some computer work. When the weather is nice they have a small outside area you can sit at. read more

Always clean, and the baristas are super friendly. Even when I've gone through drive-thru, I've received the exact service. read more

Starbucks - Verismo System - Coffee & Tea Near Me - Roseville, Michigan

I go to this Starbucks location at least once per week. I usually order my drink ahead of time using the Starbucks app and it is ready and waiting for me when I arrive. If I forget to order ahead, I usually just swing through the drive thru. I've had great experiences with the baristas who work the drive thru. They are friendly through the speaker when taking your order, will make recommendations for you and help to ensure you get everything you're looking for. The wait times are never long, you will be in and out. read more

There have been many times that I have stopped here before work to get my fix of caffeine. I have always loved Starbucks. This place has quick service and they always warm pastries that are meant to be warmed even without asking which I think makes it more "homey", in my mind. I enjoy coming to this Starbucks for that. Sometimes though from previous visits, some of the staff appears a little stressed or unhappy. This hasn't happened recently but times in the past I do recall this. This isn't the reason I'm giving this 4 stars. I am giving 4 stars because, there have been numerous amounts of times that I have had a drink made and it was wrong. I also one time requested almond milk, and got non-fat milk. I could only imagine what would happen to someone that is very lactose intolerant. Or vise versa with a nut allergy. Just writing this to make it more aware to just be careful. I still enjoy this Starbucks very much. read more

Starbucks - @ Starbucks: A Grande Strawberry Acai Refresher with No Water, Lemonade and Light Ice and a warm and delicious almond croissant. - Coffee & Tea Near Me - Roseville, Michigan

Roseville location.There was 2 bags of trash sitting out.The place look filthy.Full staff.So theres no excuse for the tables not being Cleaned.Not a great atmosphere.To say the least.The Manager had on A Sundress Moping the FLOOR BEHIND THE COUNTER!!!WHAT ABOUT THE FLOOR WHERE YOUR CUSTOMERS SEE!!!! read more

My favorite Starbucks in the area. Staff is always friendly. Coffee is always perfect. Restrooms are clean.

I visit this location just occasionally but I've always received excellent customer service! This morning I stopped to use a gift card I had received for Christmas. I handed the barista my card for my sandwich and macchiato and he returned the card to me and let me know that the card was inactive. He must have noticed the confused look on my face because he asked me right away if it was a gift. I told him it was and he offered to cover my Macchiato as a courtesy. How sweet! Way to go above and beyond Starbucks! read more

Lol this place is a joke, very rude service. I could hear the employee talking about me after the drive thru window opened. Last time I visit that location. I will drive out of my way and go to the one on 12 mile next time. read more

Service was SLOW. I waited 10 mins for my drink while the Batista made drinks for the drive thru customers