I am a DoorDash driver. I like to park outside of Starbucks in Roseburg because I like to do Starbucks deliveries. They have the type of clientele I like to deliver to. I start delivering at 4:00AM every morning. Starbucks opens at 5:00AM. They are one of only 2 or 3 bathrooms open to a delivery driver prior to 6:00AM. I am clean cut. Clean shaven. I dress nice. Have a nice newer SUV vehicle. They recognize me in Starbucks and know I do multiple pick ups and deliveries from their location 7 days a week. This morning the manager decides to hassle me, and basically treat me like a homeless person who came in to wash up in their bathroom. I was in and out in 2 minutes. I understand that the bathroom is technically for customers only. But anyone with any common sense understands the difference between the spirit of the rule as opposed to the letter of the rule Starbucks and other businesses had to start implementing this bathroom rule because of the homeless epidemic. It is sad but because of the homeless epidemic it is a problem now to allow the general public to lock themselves into your nice bathroom that is now not available for your customers to use. Totally get that. But it is 5:00am. I am not homeless. I look like a Starbucks customer. I am parked outside so that I can be 1st available to deliver for this location. I am in and out of the restroom in 3 minutes or less. I do not use the restroom for the rest of the day. I only, occasionally use their bathroom between 5 and 6 am a few times a week. I am a coffee drinker. Do the math. DoorDashers need to use the restrooms of the places we deliver for. So, knowing all of that, this anal retentive manager still felt she needed to confront me and hassle me in front of her staff because I came in to use the restroom when the restaurant was empty at 5:30 am. It was humiliating and embarrassing. Please tell the owner and other managers of Starbucks if you have seen this review. I will post it on Facebook and other places as well because this was just the most ridiculous arrogant condescending person and I really hope this is not how Starbucks trains it's managers and wants them to be. I know some DoorDashers look a little rough. I feel bad about that. But I try very hard to look professional and stand out as different from the norm in that respect. A little respect from the store manager for which I am kind of a proxie employee and also a customer, (I do buy Starbucks coffees from time to time), would be nice and I don't think it is too much to ask. read more

The coffee taste awful no matter what you get. I can't drink it. The service was ok but something needs to be done about the coffee it's the same everywhere! read more

Excellent location. Courteous and helpful employees. Attend to their customers needs. Clean and well stocked to prepare all kinds of coffee, teas, and chilled drinks. read more

They must be getting their coffee someone else. Mostly sugared down. Way over priced. read more

Great location near to highway 5. We were there for a quick stopover. Ordered the sausage cheddar egg sandwich, it wasn't stacked well when I got the heated sandwich, the cheese was falling apart from the sandwich, it's so hard for me to enjoy the sandwich. read more

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I have been going to this Starbucks since they opened consistently at least twice a day. Yesterday I was over charged and when I asked why I was charged for cream in my coffee Salem said "mam, there is no reason to be like that! I asked her, be like what? I asked you why you charged me for cream ? I guess asking why they charge for an item is considered bring aggressive and rude. I will never be back! I have always loved the staff and service here. Crazy how one bad employee can ruin it. I can see why business has declined from the location over the last few month. So disappointed. read more

Friendly staff , well stocked and a clean premises . They had many seasonal flvaours and drinks . The drinks were well made , the restrooms were clean and we were even able to take work calls inspite of the music . read more

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Friendly staff even when they were busy this morning. I've been to many Starbucks and have worked in my area in California for over 10 years this one is lively, the employees are friendly and funny. Great place to sit and relax of to the side too which is nice read more

Quick stop for Halloween drinks & breakfast. Caramel Machiato & Matcha tea drinks were correct. Made my mocha scalding hot and obviously filled 1/3 the cup with whip which of course melted before I even hit the parking lot Breakfast sandwiches were fine. Staff was nice and they were fairly fast. read more

Starbucks - two drinks with straws on a tray - Coffee & Tea Near Me - Roseburg, Oregon

Super friendly service in the drive thru (10/08/2023 5:30pm). He was great-super friendly taking our order, super friendly at the window. We added a bakery item at the window and he handled it easily and in a very friendly manner. Super super great!! Very much appreciated! read more

Every drink I've ever had here has been great and very consistent with the Starbucks store recipes and brand. Thanks! Drive thru is pretty quick too, even during times when the line is long! read more

I honestly never write reviews, & I've come to expect consistency from Starbucks, so I'm never "wowed"... just always content with the consistency of the corporate business. This Starbucks had genuine upbeat attitudes & were probably the quickest Starbucks I've ever been to, & that's saying something. Then I received my coffee & just see the picture below. Thanks for the great service guys! read more

Starbucks - Coffee & Tea Near Me - Roseburg, Oregon

Friendly service. Yep. A star for that. Grande latte perfectly hot, and tasted fine (maybe too fine?) Yep. A star for that. But seriously, did you guys make my latte with the Almond milk I ordered (and paid extra for) or did you forget/could not bothered/ran out of milk substitutes, and you ended up making my latte with regular whole milk without informing me? Grrrrr...some people such as myself are lactose intolerant and gut contents explode a couple of hours after milk passes through our lips. Blew off three stars for that agonizing experience I underwent as I drove on I-5. Thank God for rest stops and gas stations along the way back to my home in Seattle. Hmm...my apologies to the clean-up crew at those rest stops and gas stations. Starbucks, you dropped the ball. read more

The drinks are good, food is good, but I'm making a review because this morning I went and there was an older guy working the window, his service was terrible! So rude, didn't acknowledge me when I pulled up to the window and only acknowledged me to hold out the card reader. Then my drink took a few minutes but he didn't communicate that to me. When my drink was finally ready he handed it to me without a word. I don't know how these people get hired, it's a customer service job! A simple hello or thank you should be the bare minimum. There's an older guy who works at the Sutherlin starbucks that acts the same way. So rude, I hope I don't see either of them there again! read more

I ordered a mobile order as I exited I-5...and it was ready and waiting when I pulled in to this Starbucks. Wow!!!! Best service EVER!!! After dealing with less-than-stellar service at many other Starbucks over the past several months, I was totally delighted to start my day with this super efficient Starbucks crew(-: Kudos to a job very well done!!!!! read more

Great staff team! Plenty of both outdoor and indoor seating with plentiful amounts of charger ports. Came in first just to charge up electronics for a roadtrip and ordered a small water cup and cookie, yet they gave me a large water with ice without asking. In addition, they also gave us a free plate of croissants with honey drizzle and offered for us to taste test some of their drinks without asking. Warm and Inviting; whoever hired the team at this location should be quite proud of them. If I ever come back to the area, I know who to give my business to! read more

Poor customer service. Rude and lazy staff. Long period to wait . They look and stare at you . I even ask them are you open for business and can you wait with not nice tone of voice :( read more

Ugh. The coffee tastes burnt. Wish we'd gotten some in Medford. Everything else is fine. Bathrooms are clean. Nice area to sit outside. But still. read more

I'm not a coffee drinker, but I do like going to coffee houses and enjoying a warm cup of tea, hot chocolate, or Italian soda. This location is quite nice; they have a large drive through for those in a hurry to pick up and go. Inside they have a nice dinning area and a typical Starbucks ambiance. I like the vintage photos of Roseburg they have strewn throughout the store. It is the only Starbucks in Roseburg that isn't inside a store. If your a fan of Starbucks and in the mood to hang out and enjoy a drink then this is the place to go. They are located inside a business plaza and right across from them is a Panda Express that shares a parking lot, so if your going to visit you may want to park on the East side of the Plaza. There is usually parking spots available and its easier to leave when you're done. read more

Starbucks - Taken from across the street; looking Northeast near sunset. - Coffee & Tea Near Me - Roseburg, Oregon

Drive thru was fast and efficient. Barista was very friendly. Drinks were made perfect. And our breakfast sandwiches were cooked perfect!

More attention to cleanliness is needed, the constant latin music is irritating. Come on people we do better.

Holy fly invasion Batman! The Starbucks was pretty much the same thing you'll get at any of the bajillion Starbucks, but I swear I've never had to battle so many flies in my life. I couldn't focus on my book because I was too busy swatting stuff. I could see if I was stinky(which I wasn't), but I'm sure the dirty tables and armchairs were the reason this location is a fly's paradise. read more

So my family went into Starbucks today and ordered 3 drinks, After we were handed 2, Amber Rose was the person making drinks and I said " Hey when you have a second can you get us more half and half?" She didn't even acknowledge me she just raised her eye brows and said " I'm BUSY! You're gonna have to wait." So my Mom after we got my drink, said " You don't need to act so rude all we wanted was the creamer." Amber said " ACTUALLY, It was YOU who is acting rude." My mom tried to explain to her she didn't need to act so rude, and went to use a family member who is a manager at Starbucks as an example. She told my mom " Good, Good for you, go tell them." My mom said she was going to leave her a review and she said " Good! Please do!" All we wanted was creamer. Her attitude was awful and I just can't get over how snarky and distasteful she is as a person. My mom told me to walk away because I wanted to say something and she treated my mom like she was trash. I work in Dentisty and my mom works in Oncology. We all work with rude people but she took it to far today as was out of line. I didn't even want my coffee afterwards knowing she mad it. I called 5 minutes after and left a complaint with Kelly. I expect to hear back from someone! I wanted a store manager and I hope someone takes this seriously. So here you go, Amber. Here's your review. read more

Starbucks - Rude rude rude - Coffee & Tea Near Me - Roseburg, Oregon

Took in the $25.00 Christmas Gift card, bought a coffee, asked to have it added to my balance. Not charged for the coffee, AND not credited for the $25.00 read more

Good place to get some coffee. Starbucks is (as always) reliable. No surprises here - you like it or you don't. Parking is easy, and free, which isn't a surprise in Roseburg. However, there is also a drive-through window. Inside, there is plenty of space available for studying, or just sitting down at a table. It isn't too loud inside like some coffee shops can be sometimes. Outside, there is a patio with a few places to sit, which is cool if it's a nice day. read more

I am a big Starbucks fan. I've been a loyal customer for years. I'm a huge fan of the customer service I've received in various stores. As a resident of Roseburg for the past 1.5 years, I've used the Safeway or Garden Valley locations. I have not had any issues with the Safeway store so this review is solely for the Garden Valley store. I'm an avid user of Starbucks mobile app. I love the convenience and rewards. I order 90% of the time via the app due to the fact that I'm in a rush in the mornings. I have never had an issue with the app until today. I placed an order via the app and order a Venti caramel macchiato and used my rewards points to pay. My order was confirmed and waited at the Garden Valley store for more than 5 minutes (which is highly unusual given that I ordered while still at home and I live 10 minutes away from the store which is more than enough time to make my drink). Finally, an employee asks me for my name and order - I tell him. He informs me there's no such order. I show him my phone which confirms my order was placed and rewards were used to pay for my drink. He tells me that they will make my drink, but at this point I can't wait anymore and want a refund. But, this can't be done because I used my rewards points and they are non refundable. I ask what I'm supposed to do at this point and I'm told that they'll 'remember me' at my next visit....I wasn't. Not happy about this. Very disappointing. Make certain this doesn't happen to you and insist on some other means of reimbursement or credit. read more

The weirdest starbucks I think I've been to. Never imagined i would hear 'no tap dancing is allowed here.' (Some guy dancing, employee snarky) Or to not even look up when I said, 'Thank you!' They did their job though very nicely.. They just acted not happy to be alive which is my only impression ever of Roseburg, OR. Thank you! read more

The most unorganized staff at a Starbucks I've experienced. Person taking my order would not slow down enough to get my order right. Then when the drinks were ready the way they announced the order caused me to grab the wrong drink. Food and coffee was fine failed on the customer service side. read more

I am a partner and I was traveling to southern California with my best friend when I stopped in this Starbucks. After having $60 of coffee on this trip (I know, I have a problem), my best friend and I still haven't been able to stop talking about McKenzie's coffees she made us. They were amazing! Not to mention she was nice and friendly. We went in early in the morning (around 6) and the atmosphere was very comforting and pleasant. Thank you for the memorable coffee and service! read more

Great service for a really busy spot. Sam - excellent barista - bright, friendly, patient. Coffee - good. Had reg. cup of Pikes. MDH had an Americano. read more

Clean and attractive. Milk for lattes was over steamed to the point it developed an off flavour and I finally added milk from the pitcher when it took too long to cool to a drinkable temp. My berry croissant was heated to the boing point, which was a detraction. read more

This is a convenient location to get coffee in Roseburg. The staff seem friendly and are time efficient. Unfortunately, the coffee consistently tastes burnt. In fact, I poured my last latte down the sink. I will stick with the Starbucks in Safeway. Their coffee drinks are much better, in my opinion! read more

Good pit stop on my way to San Diego...service was quick and sleek just the way I like it :)

Been to this location several times and never had any major issues. Staff is usually friendly. They do seem to take longer to make your beverage than most other stores but they have not ever screwed up my order. Drive trough is good. Parking lot sucks donkey read more

Where would my life be without my Starbucks and the great service they provide because everything there is always great! I am imagine that is Starbucks I get them they would find that they meet or exceed their expectations read more

Great location, nice seating inside and outside. But I must admit it's just another Starbucks. Staff is friendly, and will joke around with you if they aren't busy. read more

Again I went thru the Drive thru for Ice tea. I don't know when I'll learn not to go there. I ask for ice tea not a drink so loaded down with their disgusting syrup that there is no tea taste left to enjoy then so much ice that there is nothing left to drink after a couple of sips. read more

Extremely poor service today. Granted they were busy, but a woman in front of me had been waiting since I walked in, tried several times to ask if her drink was coming up and was totally ignored. My drink came up, the guy after me got his frap and the woman tried two more times to ask someone about her drink. Which was just a brewed coffee by the way. Finally a guy acknowledged her and got her drink, and wasn't very nice about it. All the while, the five or six employees were laughing about a sandwich that got sold and having other inside conversations. read more

I called in an order for three travelers this morning to take to my office and the staff did an abysmal job. After waiting for several minutes, the clerk finally gave me most of my order and directed me to go to the cash register to pay for it. Then, she started serving the people in the line who came after me. I walked forward and asked to pay again and another customer thought I was cutting in line and was verbally abusive to me. The clerk should have explained the situation to that customer and checked me out. Instead, she ignored me. I told her if she didn't check me out I was leaving. Then, they forgot the cream and I had to return and flag down the clerk working the drive in window. I buy travelers a few times a month. I'll never buy anything from this Starbucks again. read more

All of the staff at our Starbucks are the best. They always greet us with a smile and always get our order right. They know us so well , they know what we are going to oeder before we speak. It,s the best coffee house in Roseburg, bar none. read more