Really nice Starbucks. The motif and furniture were very comfortable and inviting. Great place to enjoy a cup of hot cheer to celebrate upcoming Christmas. The staff was very welcoming, friendly, and knowledgeable. Definitely a return trip. read more

Stopped in for the first time yesterday the man who took my order was not very friendly he looked very annoyed. Placed my order. I waited 2 to 3 minutes while they were cleaning no one made my coffee. The lady asked if she could help me and I told her I already placed my order and then she realized there were two tickets and then finally made my coffee won't be stopping in there again. Also, the man kept staring at two ladies that were enjoying coffee outside as he was annoyed. They were still there. read more

I got fainted (was unconscious) and the employees got mad at me :( Won't be going back there again....

I don't live in Rockford but I go to this location when I go visit my sister because she lives down the block. Every time I order my coffee with extra ice they make it watered down literally every single time I have to go back inside for them to redo my order . Every thing is made rushed in my opinion. Workers aren't bad but definitely need training read more

I don't normally write reviews, but my experience here was so bad I had to write something. I went through the drive-thru today, and ordered a venti Frappuccino. When I got to the window, she gave me the wrong size. No big deal, just told I ordered a venti. She made a new one and gave it back with out saying anything. Odd, but I thanked her anyways. I get to driving and start sipping. It was the iciest and chunkiest Frappuccino I've ever ordered at Starbucks. I tried mixing it around, by that didn't do anything. I couldn't get anything through the straw. These drinks are pricey. If I wasn't already half-way home, I would've gone in and asked for a new one. I don't recommend this location read more

Starbucks - Literal ice chunks at the bottom of my drink - Coffee & Tea Near Me - Rockford, Illinois

It's cold and slightly snowy outside, but I wanted to get out of the house for a change of scenery. I have some gift cards that I need to use up anyways. I walked into the warmth and was immediately greeted with a cheery good morning! I got a skinny caramel macchiato that was made quickly, is hot the way I like it, and tastes just like it should! Jorge at the register was personable and looked like he enjoys his job. The store has plenty of seating with variety. When I say variety, I mean bar style seating, 2-4 seater tables, and armchairs. It's suitable for different sized groups and I like the addition of plants that they have as part of the decor for a cozy atmosphere. The only thing I would change is the salty footprints on the floors, but it is winter after all and they probably mop throughout the day. Would recommend this location. read more

Starbucks - Seating - Coffee & Tea Near Me - Rockford, Illinois

this is by far my favorite Starbucks location. Everyone is cheerful has a smile on their face and does an exceptional job at making drinks, especially considering the fast-paced environment they're working in. I've never seen a store, so busy in my life there is an exceptional gentleman that works there by the name of Trey, he treats everyone with such love and enthusiasm, grace cheerfulness I could go on . Makes the best drinks always to perfection. Also, for anyone complaining about their drinks being made wrong. All you have to do is let them know and they will fix it. They are not robots they are humans. xoxo read more

7/20/23 Starbucks on Harrison remodeled their whole store and parking spaces but they left the big o potholes right in front of the store. Tell me Starbucks only cares about the money without telling me. read more

Starbucks is very friendly! the one on South Alpine every single person there is very nice! they all know how to make the drinks right . it's a nice friendly family atmosphere .quick even when they have a line of cars. never had a problem the drive-thru or going in one of my favorite Starbucks in Rockford they do a great job!! read more

Starbucks - Large iced caramel macchiato whipped cream and extra caramel drizzle - Coffee & Tea Near Me - Rockford, Illinois

Good drinks. I usually don't like warm drinks. but whatever they recommended me last time was really good.

I only frequent this location every once in a while. And time and time again I'm reminded why I avoid this location they are rude and this time around they were so disgusting. I say "disgusting" because the gal "Lydia" was touching her lips... touching her eyes cleaning out her eye booger... rubbed her finger under her nose. She then proceeded to get upset when I asked for someone else to make my drink. After ordering my drinks and waiting in line... they then tell me they no longer have the ingredients to make my drink. I ask for a refund because I don't want anything else. They huff and puff as if I asked them for the impossible. It took three different people to figure out a simple refund. Not impressed... not worth the time. read more

Just your typical Starbucks coffee joint. The only thing that was different is they did not take names or announce when your coffee was ready, which is really weird. read more

Starbucks - Got myself an Americano - Coffee & Tea Near Me - Rockford, Illinois

From the roadside view this looks like an abandoned old Starbucks, but inside it's actually just a regular Starbucks in kinda run-down building. Whatever. They made me a damn fine latte in my time of need AND they have long drive-thru with several menu boards posted to keep your attention. My latte was perfect and came up just as quickly as I was able to zip through the drive-up lane. read more

self note to the workers there . when u move your mobile spot for inside pick up put a sign up that u moved it or where we can see it . That way you don't get tired of telling people and get irritated with costumers. I barley go inside but the time I went in I was waiting in the old spot and sometime went by then they asked what I was waiting for and the worker had an attitude. PUT A SIGN UP . read more

Have to agree that it does look old (and a bit sketchy) from the outside. But! The inside is so well done, and probably one of the best layouts I have seen at a Starbucks. The layout is optimized for work: if you want to pull out a laptop or heavy textbook, theres plenty of bar like seating with outlets. Really wish I had more time to spend here. Tiramisu Latte is heaven. read more

Long, slow lines every time. Employee in the drive thru was rude to me and had a definite attitude. Will not be back period .

I decided to make my order via the Starbucks app and forgot to add 1 pump of peppermint syrup (keep in mind this a 50 cent add-on). I called this Starbucks location to see if there was any possibility to adjust my order and was willing to pay the 50 cents for my 1 pump of peppermint syrup. I was told that they were unable to fulfill my request although I was willing to pay the extra 50 cents for the 1 pump of syrup. I was told this was due to the fact that because the order was already placed, they could not make any changes to the order even though I called. This is extremely frustrating for me because I don't believe that it would be too difficult to add 1 pump of syrup somehow to my order. I have gone to other Starbucks locations previously in the past and if I were to have forgotten something on my order, they would accommodate my request and would be willing to make the customer happy and have always been willing to pay extra if need be. I don't believe that adding a pump of peppermint syrup that is worth 50 cents would be putting Starbucks out of business and don't understand why I was told "NO"to an add-on that I was willing to pay extra for. Very disappointed with this experience. I've always had great experiences at any Starbucks location that I have gone to and honestly believed that it was just a given that Starbucks would always give excellent customer service but that doesn't seem to be the case at this location. What could have been a 5 star review explaining how this Starbucks location was willing to accommodate my request and was willing to help me has unfortunately turned into a 1 star review over a 50 cent add-on.... I completely understand that it's my fault that I didn't add the 1 pump of peppermint syrup to my order but I don't think that It would have been too hard to just add 1 pump of syrup to my order and was very surprised to deny my 50 cent request that i was willing to pay for. read more

Excellent Service...Friendly Staff....My iced coffee is always perfect ! The lemon pound cake is excellent ! Always the cake pops ! read more

Starbucks - Coffee & Tea Near Me - Rockford, Illinois

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This is one of the best Starbucks. It's always clean. The service is great, friendly, patient, and accommodating. I make it a point to visit here whenever I'm in town. read more

The coffee is good, as it should be, but Rockford Starbucks' are sooo slooow. I've had this issue multiple times and maybe it's because I'm use to the Chicago locations, but i won't be returning because of how long it takes every time I drive through. read more

The setting is more inviting than some of the other Starbucks in town, although I do wish there were more sofas and less tables. The baristas have as yet been nothing but pleasant to me, despite complaints from my friends that they were treated rudely. Starbucks has taken great lengths to homogenize their coffee experience across their billion locations, so it'll always be above-average coffee; just don't expect any flourishes, interesting flavors, or latte art. read more

This is one of my favorite Starbucks locations in Rockford area. Recently new baristas are hired. They are good, but I've missed previous familiar faces in the location. One opportunity for this location is that I noticed many flies in the store. I am wondering a way to get rid of them. Specially two flies are fling inside of cake displaying shelf. It doesn't make cakes and bagels appetizing. read more

not only did ash order a Vente and received and tall, her cheese thing was heated up, and u gave me a small straw. 2/10 but i'll be back.

This is one of my fave starbucks in town. The staff are generally pretty friendly, especially one girl who knows me and asks which flavor i want when she seems me. She also asked for my name. Which makes someone feel good to have that connection ;) i also appreciate the fact that they keep this place clean. I almost always experience someone walking around cleaning something up one way or another. I also really enjoy the setting/layout of this location as well as the size of location. They also always get my drinks made really good. read more

What I would expect and more! The staff here are friendly, courteous and speedy. Today, before I was done paying, my hot cup of coffee was ready! It tasted great too. I will be back for more! read more

I wish I could have given a higher score but come on! The Starbucks on Alpine can do better. I come here almost every other day and order the same drink. A Grande Salted Carmel Cold Foam Cold Brew. Each time I order this the drink taste different! It should taste the same every time. It's either too bitter, too sweet, or on a lucky day just right. I'm paying nearly $5 for a medium drink that can't be made right. Something needs to be done. The staff needs better training and they ALL need to follow the same drink recipe. Please! read more

Friendly and approachable. Good customer service. As always, consistent Starbucks coffee. This is my fave Starbucks in Rockford.

Here at the moment. Surprised at how courteous the staff was, considering that often times the usual starbucks atmosphere is an egotistical glare of move along. Very glad that this one that is closest to my house is unusually kind so I will have it at the top of the list when I consider wifi places to work. Also, It is the biggest Starbucks I have seen in Rockford. Comparable to the size of the ones downtown chicago. Tons and Tons of seating. I don't even think that the draw from this area is big enough to ever have this place filled. It's one big room with an ultra long square High table with 10 chairs on each side and 2 library type tables where books can be spread out. A couple 2 seater tables and a long bar table against window with like 14 high chairs. That's about 48 seats and there are only 5 people here atm. read more

Decent sized Starbucks with good work space and power outlets. Americano and Latte were great. Clean bathrooms. Friendly waitstaff. Drive-thru. Pretty much everything I ask for in a Starbucks. Will return. read more

So I ordered a specific drink at this Starbucks and mind you I have ordered it a million times at other Starbucks. When the person that took my order didn't know what I was talking about, another worker rudely jumped in and said to me that there is no such thing as that drink. I really thought that the way he answered was rude. I never had an issue before but I will be making my coffee runs at the E state street location from now on. read more