Ive never experienced slower service than this. I'm currently in line, only 2 cars have ordered so far and I've already been in line for over 20 minutes. And I wish I could say this was the first time. This happened before and after Covid, so I'm just going to have to visit other locations. This place has lost my business. read more

So the doors were locked at 9:50 when closing hours is at 11 pm had placed a mobile order to get in to avoid the drive thru line, the young man with a nose piercing and a black mask told me I still had to go through the drive through to get my order, really disappointed by this. Also I had just gotten my order after ordering it an hour later, came home to realize there was no blueberries in the bag for my blueberry oatmeal read more

Seems to be very slow service we've been in the drive thru for about 45 minutes I've never waited this long at any other Starbucks also the inside is closed unless it's online pick up which makes no sense considering it's the middle of the day please do better read more

Sorry but not sorry. But this Starbucks is horrible. I feel like they need to hire a new staff. My order never seem to be done in time. Which makes me late to work. And they don't seem to make my order right. I last ordered a white chocolate mocha and it tasted like hot sweetened milk. I'd rather drive a few streets down to the Starbucks on Nuevo near the 215fwy. Disappointing. read more

Longest line of my life. Every time I come I wait 30 min just to order and another 10 to receive my stuff! Not only that but I ordered ahead on the app and when I came to pick up their lobby was closed and I saw my stuff already made just sitting there and they told me to wait in the long 40 min line! Maybe they should specify that online or on the app. read more

If i can give this place 0 stars i would! Just finally got the chance to go into starbucks to study. The app says this starbucks closes at 11pm. She announced "The starbucks is closed everybody needs to get out now". Her name is Lauren and she has red hair. She also was very rude when I asked if a table was open. She said no that's side is closed very bluntly and with a lot of attitude. I am so upset with how horrible the service was here today. I am never coming here again. read more

I hate leaving bad reviews but Honestly there should be no reason for an HOUR wait in the drive thru. Either management needs to step up their team or replace them. read more

Super awesome group this morning. Thanks so much to the gentlelady inside who quickly remade my beverage to make up for another Starbucks location's blunder. I appreciate y'all, thanks so much! read more

Walked in no one was in there ordered to refreshers and they took a billion mobile orders ahead of me and i sat in there for 40 min waiting on my two drinks. Then when i said something he said because of mobile orders go out first. Ridiculous go to the one one perris and romona i never had to wait no more then 5 min. Employees are rude at this one. Not even a apology or nothing just a o well it ls happy hour. read more

As much as my mom loves her Starbucks, she was really disappointed with her drink today. She always asks and pays for extra caramel and this location has been getting worse and worse about the extra caramel. Today she went, ordered 3 of the same thing (including the extra caramel) and this is what they all looked like. Give her what she's paid for at the very least and don't cheat her! read more

Starbucks - Coffee & Tea Near Me - Perris, California

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I usually don't have issues with Starbucks. I'm usually in and out in most locations. However, this must be the SLOWEST location ever. I'm currently waiting in line in the drive thru and have been waiting for more than an hour now. This is ridiculous! I can't even get out of the line. What is going on here? This is absolutely NOT ACCEPTABLE!! read more

OMG DRIVE THRU WAS HORRIBLE, we been waiting for 20 MINS for 1 drink. 1 star but just because it makes me rate this place if it. This been going for a while too. read more

Starbucks - They havnt came out to the window in over 20 mins . - Coffee & Tea Near Me - Perris, California

I have to say whatever the team was doing today has earned them 5 stars. With the inside being closed because of COVID-19, the drive thru was prompt and smooth flowing in comparison to other locations. Being a nurse, I understand the new normal for now. Kudos to you guys! read more

Come on...40 minutes for an unsweetened iced tea. That's a little ridiculous. Way too long of a wait. read more

They always take so long at this Starbucks. Idk if they're always short staffed or what but it's ridiculous

it's my birthday today and i was having a bad day so i came to starbucks to get my freebie, they gave me my drink and on the cup they wrote so many nice things such as "you're beautiful" "happy birthday" and "have a great day"!! they totally put a smile on my face, the staff is really nice and the drink is greattt thank you. read more

Only good thing about this location is that it's a Starbucks drive-thru. Every time I come here I am never greeted. The employees always seem to be having a bad day. I'm always the one saying "hi" or "thank you." They have terrible customer service. I guess I'll just stick to going to the Ethanac one instead. read more

This location is brand new and never has drink carriers. They also are always out of the medicine ball and never have it. As well as not having the citrus defender either... not sure what management is doing with this location read more

This starbucks is RIDICULOUS! Tonight I sat in their drive thru for 40 mins for 2 drinks. When I got to the window I told the lady that that we were waiting for 40 mins and her reply was "I know". They have the worst service ever! I will not be going back there! read more

Everytime i come to this location it's something!! Today i went through drive-thru for starters there was no line yet i was on hold for atleast 5 minutes, a lady finally responded we ordered our DAILY order and she decides to say "i got to ask my management if we can do that" which was put a grande drink on a venti cup because of extra ice like really?! You gotta be that extra about it comes back 5 minutes later to say can i get you something else. Finally we asked to repeat the order and she said to look in the screen like really?! It was that hard to review one drink? Pulled up to the window and we paid she handed the drink didn't even say anything... ya'll need to work on that customer service this is the only location i have ever had a problem with.! I am a starbucks fan and they just make me not want to return read more

Amazing customer service!! I spilled 4 out of 5 drinks and they were so kind to replace them without charging me even though I was willing to pay. I also happen to get a flat tire and parked in front of their store and Brittney was amazing and tired to help me change my tired. Thank you Brittney! This Starbucks has amazing employees read more

The cashier & worker were nice & welcoming . My drink was all extra ; but the barista nailed it Thank you !

Slow service! Both in taking the orders and making them. Not good. It was not even busy when we went so I'm not sure what the hold up is. There's also 6-8 staff members behind the counter too. I'd hate to see what it's like during peak times. Definitely doesn't measure up to other Starbucks locations. read more

Yet another new Starbucks that gets a fail grade for being slow. 6 people behind the counter. 20 people waiting in the lobby. Blah blah blah. Figure this out Starbucks. Maybe a retrain the trainer program. Each new Starbucks I visit now seem to have this same issue. read more

This kid can't handle the simple stress of a drive thru, I asked for a drink carrier and the girl on the drive thru window says they are out, I just saw a woman with her starbucks drinks on a carrier. It was between 1045am - 10:55 today December 5, 2020. They choose who they want to be nice to, I was going to asked for something else and she replies with "what ? " instead of a better or a more polite word. I'm sure I will see her again so next time I will ask someone else. I was the one inside who ordered two frap and a cup of water. You know who you are. read more

Still love this location, however. I am not pleased with the new mixing it up with the crew. The normal morning crew with Marlene, kelly and a few others (dont know their names sorry!), needs to stay. I spend 4 to 8 dollars 6 days a week, and that is far too much money for one of the night shift workers to make my coffee taste like dirt in the morning. If the normal morning crew is there I am sure to be happy with my drink. So managment, if something isn't broke dont change it. This week has been better with my normal crew, but last week was awful! Let's keep kelly and Marlene in the AM. read more

They have gotten better with having the drinks ready when you do mobile orders. I've accepted that they are only human and are probably just as stressed as me so every now and then my drink won't have the right mixtures or measurements or sometimes he drink just won't be properly shaken/stirred but overall they have improved in timing which means a lot to me. read more

I went to this particular Starbucks last night because I know they take very well of their customers but it was such a disappointment. Not only myself, but 15 other cars waited about half an hour or more in line and they decided to close on us. It was really ridiculous after all that waited time and as we were just about to get to order. They could have had someone come outside and put out a sign or something at a certain car to stop all incoming orders. read more

25 mins in drive thru for cup of tea is ridiculous! Please Hire more staff, or lose more customers.

This is a late post, but on drive-thru on my way to my office they are so awesome and quick and efficient. I always order a salted cold foam drink of course with extras and a bit special, but the drive-thru barista Kelly or Cali not sure how she spells it. But she ALWAYS get it done right! Thank you for making my morning coffee Amazingly- Whoop whoop! *Citrus &Perris location read more

This is my favorite starbucks in Perris city. Always greated with the staff's friendly smile. Large store with plenty of seating . Chill environment not super crowded (or atleast when i come which is around noon or early mornings ).I love when Daisy helps me choose something new. She's very knowledgeable and gives me great tips on what to add to my usual . read more

Starbucks - One of my favorites. Multigrain bagel toasted with my black ice tea, yum!! - Coffee & Tea Near Me - Perris, California

ZERO stars!!!! This location has very bad customer service! The "manager" was so rude! My dad gave them a $50 bill instead of a $20 by mistake and when he realized in the parking lot he went back in to explain and they told him 'NO YOU GAVE A $20' and he asked for the receipt they said they don't give receipts unless customer asks, ok fine. But I used to work in fast food restaurants and in this situation you give the customers the benefit of the doubt, at least check the register count the cash or check the cameras. But the manger didn't bother to do anything and when my sister called once my dad got home she tried to explain what happened the manager cut her off right away and said "I'm the manager, and I know what and who you're talking about, and no he didn't pay with a fifty. And there's nothing she could do." For a manager she was so rude! Won't be going there anymore! read more

This Starbucks location has the worst customer service! If you order through drive thru, double check your drinks. 99% of the they get it wrong! The service is SLOW and the management seems oblivious to "customer satisfaction." This was the last time coming to this location... 0 out of 5 stars. read more

This has got to be one of the slowest Starbucks I have ever been too. I have spent over 40 minutes in the drive thru and once your in you can't get out. I have tried coming here a couple times and each time I'm let down !! I'm a big coffee drinker so I don't mind waiting for my coffee but not if it takes 40 minutes to an hour for my drink ! There has to be some kind of staffing issue or management problem ! read more

This Starbucks never has anything they need to make drinks. They're always out of something. I frequent this Starbucks only out of convenience. There are regularly signs on the drive-through that say what they're out of. They are also terrible at making drinks. Right now I just sat in the drive-through line for 25 minutes and my drink was made wrong because they ran out of agave...again. Also, why is it taking 24 minutes in the drive through? I would just order my drink through the app, but agave is not a choice on the app. I'm a diabetic and they frequently ignore that I asked for agave And put classic syrup in my drink. This Starbucks sucks. Actually all of the ones in Perris are caca. read more

Some staff are cool and nice but most are rude and not very good at customer service. They can never get my orders right and very disappointing bc i come back to have them redo it but still wrong! They need to know the recipe bc seems like when I added other stuff then they eliminate others which is very disappointing! They follow what's in the sticker for mobile order which it doesn't specify the original menu, so yeah common sense baristas, u guys need to do more training to this specific Perris store! read more

I work next door, and they are great I go at least everyday for a iced caramel macchiato! Chrissy has the most amazing customer service! The whole team is great and beyond helpful!!!!!!!!!!!!! read more

What upset me the most was that the girl said they close at 7:30 and her system "automatically shuts down at 7:30" but the car in front of me pulled up at 7:33 and she still took their order and I pulled up at 7:34. I just think first of all don't lie after I waited in line for an hour and second be fair if you're going to take someone's order after 7:30 then take everyone order after 7:30. read more

Daisy had the best attitude! I was confused about a drink and she helped me figure it out. It was amazing the drive thru was full and she still gave me the best customer service I could ask for . This girl deserves a raise! read more

I went to Starbucks I was wearing a mask however my 4 year old was not. Per Dr he cannot wear one because he has trouble breathing. I explained that to TJ however he said that my child would have to wait out side by himself. Who in the hell is going to leave a child out side by himself. He needs to be FIRED!! better ways to approach the situation read more