We were on our way to a wedding and we decided to grab a little pick me up and a snackie-snack. This spot was literally right across the street from the hotel that the event was being held, so the location was super dope. It was a bit busy when we came in, but then you'd totally expect that since there is a ton of shopping and businesses nearby. I ended up getting the egg, spinach and feta wrap. Food was nice and hot and pretty fresh. I love eating hot food since it was time for me to break my fast fast too. Hubby had the same thing and he was pretty much good with the amount of food he received. The place was nice and clean. Specially their bathrooms, super tidy. Wait didn't take long either. I'd definitely come to snag a snack here again. Thank you so much for reading my review. I hope this helps with your decision making experience. Enjoy your awesome yelptastic day!!! read more

Starbucks - (",) - Coffee & Tea Near Me - Novi, Michigan

I've tried to give this location grace but they legit do not care about their customers. Whoever Management is needs to be fired because its either they half ass my orders or they just make them completely wrong. Its the simple things like actually give me light ice upon request.. or use oat milk instead of regular milk. I taste the difference all the time.. Shut this location down please read more

A lot of other starbucks mess up my matcha and don't mix it and lie that they can't. This one always makes my matcha great, and are always very friendly. 10/10 place love everybody who works here. read more

Starbucks - Matcha Latte - Coffee & Tea Near Me - Novi, Michigan

LITERALLY HAVENT TAKEN A DRINK didn't realize I paid for half a cup of air on the side. everytime I come to this location is something but now I'm just annoyed. read more

Starbucks - Coffee & Tea Near Me - Novi, Michigan

Nicely redone in the inside, but they still don't get the drinks right and up to Starbucks par. Not sure what it is, but it's worth going across the street to the one at the mall for better drinks. read more

asked for 2 pumps of brown sugar, got 4 in my grande and it was wayyy to sweet! ruined my day.

This may be the best Starbucks location I have been to! They are super quick and they have a brand new building and drive-thru. Everyone here is super friendly great service and almost no wait. Definitely doing something right! read more

Starbucks - the front of a starbucks coffee shop at night - Coffee & Tea Near Me - Novi, Michigan

As usual the drinks were delish! Staff was friendly too. The store is super small not a lot of room to move around if we had gone during a busy time we'd have have been bumping into people left and right. And the store seemedo a bit dirty. read more

The drinks from this Starbucks are the most amazing, most consistent, most carefully crafted drinks of any Starbucks I have ever been to, ever! In fact, if I want to know how all a new drink is actually supposed to taste, I go here. The flat white is made to perfection, the cloud macchiato is well blended, perfectly crafted. Clearly the manager at this particular Starbucks cares immensely about doing his job well because his staff is extremely well trained at both customer service and crafting the beverage. If you need to stop at a Starbucks, or want to try a new drink the way it supposed to be made, you absolutely must go here. read more

Starbucks - Perfection! - Coffee & Tea Near Me - Novi, Michigan

This is the worst service Starbucks I've ever been. 2 female workers really bothered us today around noon. We couldn't find the table because they were putting the posters or whatever they need to put in the store on the table for the customers. I nicely asked 1 blondy female workers if we could use that table, then she said " No!! " with very bad attitude. The other customers were looking at us and they tried to help us, but 2 female workers strongly denied to use that table. I don't understand how they can stay on business like that. Is that the standard service at that Starbucks?! but they're asking us to tip?! That's a funny system. I hope they pay me back the tip I paid before getting this terrible service. read more

I don't ever leave bad reviews for places, but this is one of the worst Starbucks I've been to. A lot of the staff are really nice and professional, but there's one guy in there that always has a bad attitude and is mean. I always do mobile orders so this time when I ordered, my co worker and I went up to the store, they were closed. The online orders were turned on but the store was closed so we basically wasted our time and money. I don't know if was a system error or somebody forgot to turn it off, but there's always something going on at this location . read more

My daughter ordered a venti black ice tea no sweetener. We got a grande sweetened black iced tea. I brought the drink to the notorious skinny 'man' at the counter and stated, "we ordered a venti," and he snapped back, "YOU PAID FOR A GRANDE!!" There it is folks. The pinnacle of service. It was not busy. Just angry, bitter staff. So much for customer service. Sounds like this place gets away with shitty service. Hello? Corporate? Do you even care? Aim high Starbucks. read more

Stopped in to grab a cup of tea and use the restroom while en route to Detroit and the establishment was a decent size, clean, and had cozy-looking seating. They do, however, need to update their menu. I heard the cashier tell the woman in front of me that the flavor she wanted was discontinued for the summer and when the customer selected another flavor, that one was also discontinued permanently. When it was my turn, the first two tea flavors (the two with the lowest calorie counts) that I selected were also discontinued. They may be going through seasonal menu changes or something. read more

Decided to give them one more chance. App says they are re open in store and drive through until 9 pm. Got there at 7:17 pm and the door is locked. Several staff are inside. Won't give them another chance. read more

Too much snarky attitude and poor service. I'm going to call this a joint of no return and drive an extra block. read more

By far the filthiest Starbucks I have ever been to. Their bathrooms were so disgusting, garbage overflowing by the guest, and on top of that my drink was made so horribly wrong. I will never be returning here again. read more

This has to have the smallest seating section I've ever seen. This is a nice Starbucks with the employees. They are super nice and friendly and they are actually really quick with the service. The issue here is the whole lay out of the Starbucks. They have a design for the line to wrap around where the bathrooms are, but because the door is more by the end where coffee is picked up, that's where the line hangs out at. If you come here at a bad time, you won't be able to sit anywhere. You will be lucky if your able to grab a seat when you go. If they remodeled this location, or moved somewhere else, this could be a great location. read more

they are nice and very clean facility. They seem to need new staff here, every time I come in, they can't comprehend my order adjustments that all other Starbucks do Jessica was helpful and made my complicated drink exactly as she was asked to. Unfortunately the person who took the order messed it up but she was happy to fix my issue till I was satisfied. They are in a nice area, novi, with a lot of traffic and could do very well but need more competent employees like Jessica. read more

Best Starbucks ever! I had a long period of not going to Starbucks for at least a year and the staff still recognized who I was before I even scanned my phone to pay when I went a few days ago. The staff here are super nice and will remember what you like to order if you frequent the place enough. Even with mobile orders creating a huge backup, you still get your drink made in a timely manner. I go here in the morning before work and everything is clean and cozy at this particular Starbucks. read more

Guess I haven't reviewed this Starbucks before? Hmm. I've been a few times. It's not my favorite because it has very limited seating, and there's one by my parents (Novi and Decker Rd) that is a lot bigger. Met a friend here today for some much needed de-stressing. Something cool I did not know, is that if you are a Gold card member you can get free refills on Teavana handcrafted drinks - I had ordered a peach green tea lemonade and was able to get another on the way out. (sweet!) I knew you could get free refills on plain Teavana tea, and plain coffee, but not that. Friendly baristas so this Starbucks earns a 4 from me. Only issue is the limited seating but at 6:30pm on a Sunday today, it was pretty empty, so that wasn't an issue. Another time, I met a friend there and we snagged the last table open. read more

This is a good Starbucks location. Good selection of cookies and pastries, they have all the brews that I like so you don't have to settle for something else. Not a big deal but it's nice that they have a scanner so they can scan your Starbucks card off your phone so you don't have to hand it over. At least it's nice if you are a regular Starbucks customer :-) All the baristas were very pleasant to talk with and efficient, I've learned not to expect it at every Starbucks location. read more

This might be the most disappointing location I've been to. The staff is not friendly and the cafe is always closed. I've given this location multiple chances, but I've come to the conclusion that it's no longer worth trying. read more

Helpful staff, prompt and professional service inside while they offer drive thru too.

Who knew a Starbucks could be so crappy! Apparently all that have been here before and reviewed it. Unfortunately, when its Sunday, you're out with the kids and slightly hungover, a regular brew just won't do it, so we stopped at Starbucks for a pick me up during our typical "family" errands today. There is only seating for about 12 people in this place. You'd think they'd actually make an effort to get boxes and supplies out of the way because of the lack of seating...but nope, not the case. Coffee was average, I'm a Biggby girl so I always find Starbucks to be really bitter... but still better than nothing, right? Literally had to sit at 2 different tables with my two kids and hubby in tow. Staff was not welcoming. I would have made the extra trek down to the Biggby at Grand River and Novi road, but I had a Christmas gift card to use so we stayed. Don't see myself going back to this location. read more

Rude female employee. 6:50 p.m. eastern time, 10/19/2021. Store hours via website indicates the store is open until 9 pm. Posting on door says Cafe is closed to public but drive thru is still open. Also staff doesn't answer phone. Two employees inside from what I can see. I proceed to the drive thru blow horn...nothing. I get out so I can see inside better. I knock on window. Woman with headphones on turns and makes eye contact and simply just turns back around. I preceed to knock again and she never turns around again. read more

Not only do they know my name and what I want every time that I go there, I even have an alias that I sometimes use and they know my actual name and my alias. I drink a grande, caramel mocha, decaf, non-fat no-whip, and they get it right every time. That's a lot to remember, I think. When I was teaching myself how to mobile order for the first time I filled out my mobile order incorrectly, they let me take the wrong one to somebody at work and made the right one at no extra charge. They seem genuinely interested in my life and what I have going on. read more

Where too begin.... First of all this store is old and about the size of my garage(about 700ft). It's in a horrible location for a Starbucks, but finds itself always busy? I guess this just shows that in general the American public has no sense of taste or smell anymore. Just give it them from a bag. slap a Starbucks sticker on it. have it come from a factory and it has to be good? Right :) I received this report from a trusted friend of mine who I will refer too as SWIM(Someone Who Isn't Me). I've known this person all my life and would stake my life on his information as 100% accurate. He would call me every night and tell me the most horrible stories about what was going on at this Starbucks. I so take it upon myself to set the record straight. SWIM used to work here and gave me the inside scoop on the place. While they worked there (2 months was all they could stand) they had to deal with a broken ice machine at least once a week and a bathroom that was broken more days than it was usable. 2 MONTHS WITH NO BATHROOM!!! SWIM was told he had to use his break time to run across the parking lot to Subway to use their bathroom/ ON HIS BREAK! Some of the staff our friendly and really try to cover for the rest of the bunch. They do the best they can with the amount of messed up equipment in the store. However, for the most part (management included) most of the employees don't give a damn. This store is run like a joke! My friend SWIM observed on many occasions a general lack of care when it comes to cleanliness and hygiene around the store. A food item would fall on the floor and the person that had dropped the utensil or food item would look around to see if anyone saw, wash it off, and continue on using. SWIM went nuts at this type of behavior and was told that since he was a newer employee he was to keep his mouth shut and get back to work. "We just don't have the time to sterilize anything that falls on the floor when we have a line out the door". Finally, SWIM had to spend 8 or more hours of his shift regularly standing in a pool of water. The drain had broken and underneath the anti-slip mats was a pool of water that had collected on the floor. SWIM said it came from the ice machine or one of the pipes. He jokingly called it 'Lake Starbucks'. I wasn't laughing. Team morale at this store couldn't get any lower. SWIM and the shift supervisor went nose to nose in front of a line of customers about a break situation. The shift supervisor came back 15 mins late from therr scheduled break. SWIM had to get in the middle of the fighting two employees before it got heated past the verbal stage. Having morale so low can only lead employees to hate their jobs and have no respect for those in charge. It always makes them feel worthless and care less about their job and keep up good standards. Again, SWIM believes that a lot of this falls of the manager of the store. The manager was hardly ever there and when she was spent most of there time in the back room hiding. I hate to come out like this and bash a Starbucks store, but what SWIM saw was just unacceptable. SWIM wanted to do something about this and was told time and time again that "this is the store where old things come to die" and a repeated promise that "Starbucks is going to knock down the entire store and build a new one". Well SWIM quit over 6 months ago and still SWIM hasn't seen any construction of a new store. Lastly, I want to make it clear that the great majority of Starbucks aren't run like this and this store just needs to be closed. This apple is spoiling the bunch. -------------------- This really has nothing to do with this store in general just sort of a pet-eve of mine. Starbucks prices are outrageous! $2.50 for a cake pop? A piece of cake the size of a golf ball, covered in frosting on the end of a stick, $2.50!!?!?! They are good don't get me wrong, but that's purely criminal to charge that much. It's the same way with EVERYTHING else in the store. The cake pop is the cheapest product they carry for Pete sake!. The prices and calories are so enormously inflated I'm surprised they haven't been sued like McDonalds. read more

The worst Starbucks Most Starbucks have a "yes" attitude where they really want to help the customer. I bought some Starbucks beans at Costco and brought the bag in and asked them to grind it for me (I also bought a cup of coffee and water). The barista was trying everything in her power to avoid doing it for me. "We're not allowed, grind it yourself what am in supposed to put it in?" I finally found a barista who was actually friendly and she was happy to grind it. Also the bag of coffee beans gets you a "star" in their customer reward program. I asked them to help me redeem it and they said it definitely is not a "star" but rather an enticement to sign up for the program. I figured it out on my own and of course I got the star. They have a negative attitude here. read more

Hard to find, on top of advertising a "drive thru" and not having one. No space inside, rude customer service, and through the roof SOS times even though I was the only one there. They seem to care more about what they're tasking on rather than the customer. read more

My favorite Starbucks. The drinks are consistent and so is the service. I mostly do mobile orders but I've learnt to time them so that my order is ready when I walk through the door. Every drink and conversation is made with care and passion. They get to know you and how you like your drinks. Sure, sometimes things can get slow when they're chatty but I enjoy my baristas to be people and not robots! If I ever have a problem it's met with kindness and concern and is always made right. I love this Starbucks and it's obvious this place is a favorite for many patrons because I see a lot of the same regulars there who are greeted by first name and pleasant conversation. Keep up the good work! read more

This is just a "okay" Starbucks. The service was pretty friendly, but the store is so small and there is not a good flow to the line/store. When I was there the line was probably a typical line for a Starbucks, but since the store is so small you couldn't get by easily to grab milk or sugar for your drinks. Not a good Starbucks to hang out at, but drinks themselves were good. read more

It *is* a tiny Starbucks. If you are looking for a place to hang out, this is probably not your stop. If you want to get in and out with a coffee beverage, they seem to have you covered. They do not, however, have a drive-thru. So if you are looking for that, keep on going. The beverage I ordered was fully up to my expectations and I had no complaints. The unisex bathroom was of acceptable cleanliness. read more

I work right next to this location so I am a regular here. I have to agree with some reviews that the workers may appear like they don't really care about you, but with how busy it gets in that extremely small space that they have been given I really don't blame them. Especially because I see how people act and half of the time they aren't prepared to order.. If you're in a small establishment with a crap ton of people BE PREPARED. I'd like to think they are nicer to me because I am a regular and because I do tip them. I've had conversations/short dumb jokes with them. It's like anyone you see on a day to day basis, you're going to be nicer. That's just human nature. If I had to be crammed in that location and dealing with as much traffic as I see during their slow times then I wouldn't be very chatty with someone I'm going to see once in a blue moon. They have never made my drinks wrong. Only absolutely perfect, actually. They are the ones who made me fall in love with a certain drink order. read more

This is an update to a previous review. The store looks cleaner than before and the service is better; although it was unbearably warm inside today. I'm not sure if this (the temperature) is normal or not. read more

I'm not exactly sure why this location has such bad reviews. Aside from the very small location, I haven't experienced the poor customer service that the rest of the reviewers have. During peak times, it can get quite crowded. The line even wraps around straight to the entrance...but that happens at a lot of starbucks locations. They must be doing something right, they have been in this location for years. read more

If I had a rough day at work this will be a definite stop on my way home. It's just not the caffeine, but also the friendly staff and their smiles perk me up and helps rest of the evening keep going- good job guys read more

I visit A LOT of different Starbucks- as I am addicted to my soy lattes. This location is always busy, with a sizable line. As I waited in line today, I got up to the register to order and after getting something for my boys, I ordered my soy pumpkin spice latte, and I was told they were "out of soy milk" because their truck comes tomorrow. WTH!!!! If someone messed up and didn't order enough soy milk, then someone needs to run to the store and buy some! I would not have stood in line, or ordered drinks for my boys at that location if I would have known I would not be getting my soy latte- uggg! I will not be back for a while. read more

I work at a very noteworthy place in the area. Where I can direct MANY patrons to this location. I am happy I am not a spiteful person because if I were, all the people I come in encounter with would get redirected to the EXCEPTIONAL consistant and clean starbucks that is located on 14mile and novi rd. There staff go above and beyond. Unlike this one. I have been to this starbucks several times but I can recall 3 times within the past couple of weeks. I wanted a spinach egg white sandwich that my colleague suggest I try. This location is ALWAYS out of that particular sandwich,ALWAYS out of the birthday cake cake pops. I have never seen a starbucks this TACKY. The gentleman who informed me twice that they were out of the items is very nonchalant and you realize the fact that you as a patron went out of your way to go to that location didn't mean a thing to that ASSOCIATE. He usually works in the evening and if he reads this he will know exactly who he is and exactly who I am. I kindly asked him for a manager and he proudly informed me that that location doesn't have a manager. How sweet, so of course I know I have other options in reporting this. This is just feedback to help him improve and to help this location get a better name for itself. Starbucks is very popular we don't just go there because they sell overpriced coffee. We go there because of it's fine consistent service. This location is lacking. Tonight I went in asking for a spinach eggwhite sandwich and this time they DID have the sandwich. I was just unable to get one. Why? To answer your question from the gentleman it was because they cut there ovens off a hour before they close. He was also tossing the pastries before the doors were locked. Maybe this location should consider closing a hour early if they are going to shut down a hour before closing. This is just a suggestion. Well I have reported the service I received tonight but I will try to get in contact with someone else. I am a EXPERT in customer service. I know how to give it, demonstrate it and RECEIVE IT. Hopefully this yelp review is posted to the right location this is for the one that is connected to Jared Jewelers. I went in 5/5/12 the gentleman who took my order was polite. The ladies were very rude. The staff needs some serious training especially during rush times. read more

I will never return to this location because the staff is absolutely rude. Today i came through the drive thru and ordered a couple drinks 1 of three drinks were the incorrect size and when i mentioned it your employee Tyler decided to argue with me saying that this was the size asked for however i vividly remember them not even asking for a size and me confirming that it was in fact a larger size before leaving the speaker box. Tyler then catches an immediate attitude and says "well i need the drink back" which i have absolutely no problem with doing as long as i get the correct size drink he Tyler then goes "we will take care of it this time" then shuts the window aggressively. Well Mr.Tyler i hope this is the last time you would have to fix something like this because you need to listen better. After a couple moments of his throwing a tantrum to the other staff he course to the window and asks what kind of milk did i ask for in the drink to which i replied "idk i didn't ask for a specific milk" to which he responded "you ordered it so i need you to tell me what kind you asked for in the first place". Me knowing full and well this drink comes with milk but not what kind because no one ever asked and it never seemed to be a concern before was very confused and taking back by his rude and absurd behavior sat there for a minute until he said which one we the standard milk and i said that was fine so we could move on. He then closes the window once again aggressively and storms off to god knows where. Im glad he didn't return because he should be embarrassed of how he preformed just then. terrible customer service, very nasty attitude, and very disrespectful. A lady who i didn't catch the name of walked up to the window rolling her eyes and handed me my drink. Overall bad experience and this place needs to get its employees to do better. There is absolutely no way in the world a grown man and women working for minimum wage should be that mad over a drink that they made incorrectly. read more

Supposed to open at 5:30, handwritten sign in the door says they will open at 6am. I know this is a tough hour to get up and get moving but nothin worse then needing coffee and having to wait on the store to open late... #coffeefail read more