I know this isn't anyone's fault but this starbucks is always packed. The parking lot is crowded, the drive thru line is always long at all hours of the day. I have actually had to park at the hotel next door and walk over. Since it is always crowded I will usually place a mobile order before going in; however, my order status does not get updated on the app. So several times I have been waiting for mt order to be ready, meanwhile it was already done and sitting on the counter. Partially my fault for not checking, but I try to stay out of the way and not touch other people drinks to read then! The coffee is always as expected. read more

One of my favorite establishments...I just don't go for the great chocolate white mocha...I go because everyone knows my name and they put so much love into my coffee. Jalen even has a name for my modified coffee...Jeff, Jordan, Sherry, Hallie, Leslie, Steve, Kala, Loreta, Darius, and I'm missing some more names...kudos to all of them. Best customer service ever! I frequent this location about 5x's a week. I want this location to be acknowledged for their hard work, professionalism, knowledge, great time management, and clean establishment. Kudos read more

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I wasn't sure how much cream I wanted in my coffee and this great employee named Owen let me try it and then add more instead of rushing me

Starbucks continues to make their cup so cheap but if you order black coffee, you'll wear it on the interstate

Service is always good. They get my drinks correct, the dining room is very clean and the bathrooms are very clean. It's very convenient to the interstate located in Mount Juliet, Tennessee. read more

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First off, all workers are wearing face masks and gloves. Second, this is the fastest drive-thru I've ever experienced with an SBUX! Honestly, don't let long line here deter you, it moves quick. Pro-tip you can order via app and pick it up at the drive-thru window! read more

I came in at 440am and there was no one else in there, yet it took about 5 mins for one of the three baristas to even acknowledge that I was there. The barista that had blue in her hair was rude when taking my order, and just put my coffees down and didn't say anything. and the strawberry blonde with the long ponytail that made my sandwiches was rude too, just sneering when I offered a smile saying thank you.meanwhile all three of them are giggling and talking to one another over their headsets. I get it's early, but their customer service made me feel like I was an inconvenience. Drink and sandwiches were fine. read more

I love this location, aside from cleanliness the staff is so sweet! Store lead Grace always goes above and beyond to make my experience great as well as has so much patience and kindness for my toddler when she tries to order for herself. The staff never fails to remember my order or who my family is and we're just so grateful for such a great location. Definitely stop by! read more

Typically great Starbucks. It was busy but moved along quickly. We had two tall Pikes Place coffees, two tall Americana coffees and a chai latte. We were in line and gone in less than ten minutes. Fast accurate friendly service. As Arnold said, 'I'll be back.' read more

Currently, this is my favorite coffee shop in the Mt Juliet/ Nashville area. I have had great customer service here and the best coffee/ drinks here. A manager talked me into downloading the Starbucks App on my phone from another Starbucks location nearby. But, I use it most of the time for this Starbucks. I recommend the Starbucks App. It saves time and you save money by getting some drinks for free. Once you have the App, you can put money on it. Then, you can open the App, choose a location, order a drink and pay for it. Then, you go to that location's drive thru and tell them your name and that you have a mobile order and they give you your drink at window. It's that simple and it's that easy. Experiences: I have become a regular here so much that they know me by name. In fact, they even know me by my truck pulling up and before I even say one word, they say " Good morning Steve, we have your drink ready, you can pull on up". It is the simple truth: Now, that is customer service. read more

Service was fast and friendly enough. But we ordered five drinks - four simple iced coffees - that were all not filled up (about a half inch or more below the lid). The iced Cloud Macchiato was like 3 inches down and barely cold within a couple minutes. The picture I posted has NOT been drunken out of. The foam didn't last at all. That was a $6 drink. I've ordered these drinks before and they aren't like this. The Cloud Macchiato does have the foam go down, but only after you start drinking. Not so fast on it's own. Both of these issues aren't normal so I wasn't impressed. read more

Starbucks - We got 5 drinks and all of them were about a half inch or more below the top. - Coffee & Tea Near Me - Mt. Juliet, Tennessee

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I stopped by this Starbucks location during some errand-running yesterday. I ordered my coffee on the app. This location is pretty typical - drive thru, little sitting area outside, small inside seating area, etc. The parking area isn't huge, but I didn't have a hard time finding a spot. read more

Staff was great and store was maintained well especially for the business they were experiencing. Special thanks to Mari and her recently promoted shift who engaged in a great conversation while her team crafted my beverages perfectly. Great job y'all! read more

Always enjoy the Starbucks beverages and eatables, which I missed during the initial COVID-19 precautions. Thank you Starbucks for offering mobile ordering. Most mornings of late, it seemed the bulk of the customers have been using the drive through and running inside a mostly empty store, wearing my face mask for a quick pickup, has felt pretty low risk. Staff are always wearing masks, and the app notice that "Your order is ready", helped avoid standing and waiting for my to go order. Not so great today, while my order was ready and was prepared just as ordered, I was dismayed to see not one of the several customers in the store wearing a mask. Especially the couple seated by the doorway and customers placing orders at the counter. I understand there isn't a "requirement" to wear a mask, so for now I suppose I'll either brew at home or use the drive through. read more

Not very busy compared to most Starbucks. Kind of slow for the lack of business. Close to our hotel so that was nice

DO NOT GO HERE!!! This is the worst Starbucks I have ever been to. There was one person in front of me when I ordered, they got their drink within 2-3 minutes... there was no one else in there the entire time I was there. I waited THIRTY MINUTES, yes... 30 minutes for my frapp. They only cared about the drive though. The service was terrible, the workers were very rude, and the drink didn't even taste that great. I highly recommend NOT going here unless you have unlimited time to waste. read more

This is the second time I have ordered a protein box with fruit and cheese and had moldy/mushy fruit. I'd have gone back but the service took too long the first time and we had already hit the interstate. Double check your fruit And they continue to just mess up: Gave them another chance because of time and it ends up wasting my $$. Lesson Learned (again): This is why I have given up on this Starbucks. When I use the Starbucks on Lebanon Rd (or anywhere else around here aside from this one) my drinks are usually great. This Starbucks continually fails. This is one example. These are both Cold Foam beverages, the one on the left is the CF Cappuccino purchased from the Lebanon Rd store and the one on the right is the CF Cascara from this store. If it is supposed to be a COLD FOAM beverage I think more than a sparse topping of cold foam is appropriate. This is always the standard at this location. Aside from the ridiculously long wait time in line, the beverages just continue to be lacking. read more

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If you want your drink in a timely manner do NOT use the drive thru. It took 40 minutes and I should've left after 10.

Finally, it opens! The shell of this Starbucks had mocked the better half and I for at least a year. Driving past it twice going to visit her folks "Opening soon" it said for ever and ever. Then, suddenly it was open and operating! The staff seems more than excited about the new location. My barista, while making my Grande Double Blended Caramel Frappucino, was filled with so much zeal that he must have put almost the entire can of whipped cream on the top. When he went to put the lid on, an almost obscene display of it ejected from the hole where the straw goes! I'm looking forward to many future visits to this location, and I hope they keep putting on just the same amount of whipped cream! read more

Starbucks - Front of the store - Coffee & Tea Near Me - Mt. Juliet, Tennessee

This Starbucks location is very slow compared to all other locations I've been to. They need to have a little more urgency because their drive thru lines get insanely backed up. read more

I normally don't review large chains since people generally know what to expect - but this location seems super busy and it's worth warning people about the long delays - recently waited almost 30 mins from the time of my receipt to receive a plain old latte - which is 25 minutes too long. Same Starbucks you'll find most of the time but if you're in a hurry you should probably keep going down the road. read more

Horrible service. Felt bad for the front line associate that was poorly trained. Sad...train wreck.

Consistently, the SLOWEST Starbucks I have ever been to. Prepare to spend anywhere from ten to twenty minutes waiting on your order if you go through the drive thru. I don't know who trained these employees but they have absolutely zero sense of urgency. Even when the line is literally wrapped around the building, they will be moving at such a glacial speed that it's quite frankly unnerving. As a former Starbucks employee, I gotta say, this location really needs to step it up a notch! Super disappointing! read more

I want to love you guys because you're always so friendly and fast, but WHY are the drinks so inconsistent?! We literally order the same drink every time and it's a toss up with what we get. Recently, we have been adding an extra shot of espresso to our venti lattes and it is hit or miss when the drink label says triple or quad. To clarify this confusion we have asked several employees how many shots of espresso are in a venti and we get different answers literally every time. Some employees say it comes with 2 shots (same as grande) and others say 3 shots. It is very frustrating ordering the same thing every day and getting different results. So the big question is... How many shots of espresso come in a Venti latte??? Please let me know and then please let your staff know because clearly we are all confused. read more

Starbucks is one of my favorite places to go. Usually I go to the Smyrna location which is rarely a bad experience. I have tried the Mt Juliet location at least 5 or 6 times now and it's a bad every time.. so today I ordered a "venti caramel cloud macchiato"... she never told me my total.. and when I look over to my fiancé handing me my coffee I got a "tall plain caramel macchiato".. didn't get a receipt or anything. Not happy. I would have been more understanding if they were busy..but we were literally the only people there. read more

I frequent this Starbucks location to study and do work. The layout is okay and the staff is friendly. Only complaint is the music selection is terrible. This is not a nightclub. Maybe some 'coffee house' music would be great! Especially in the late mornings. read more

I just moved to Tennessee and this is my local Starbucks since moving...unfortunately. Every time I go I wait for 15- 20 minutes for my coffee while other people come and go after me. I just have a iced coffee so Its not complicated but they make it clear that it's not a priority. I asked if it had been forgotten today because I was in a time crunch but the barista said no and went on to make 4 more coffees leaving the cup on the counter with my name on it. I've never waited more than 5 minutes in the last 15 years of frequent visits to other Starbucks. It's horrible service with the grumpiest baristas I've ever encountered.. great location geographically but is probably the worst Starbucks I've been to when it comes to guest service. I really like Starbucks but this will be my last visit. I guess I'm giving up on Starbucks for 2020 read more

The employees at this location are always trying their hardest to get drinks out as fast as possible and made correctly. Mistakes happen, but they are always happy to re make them with no hesitation. They always strive to create best customer experiences. This is my absolute favorite Starbucks location. read more

Very slow service. Arrived inside at 1025am, 35 minutes prior to church. Had to leave without my coffee at 1050am to make church on time. Out on the $$. read more

I give this place ZERO stars the waits are ridiculously long only to get to the window after you order and they tell you oh sorry our machine is broken! They have done this so many times, they need lessons in customer service when someone pays so much for a special coffee. I'll never go back to this store. read more

After 10 customers that arrived and ordered after we did, we asked about our drink orders, we were told that the 'stickers' didn't print. (How did we get our food order?) No acknowledgement or apology. Bad form store 21373 read more

I had an issue at this store this evening...poorly trained baristas. But my main issue is, If the service at this location is so good, why does store manager Devan Bratt feel the need to go online posing as a customer and posting bogus reviews? See this link: http://stores-goods.com/Tennessee/Mt_Juliet/Starbucks_Providence_Commons read more

Worst experience today 02/13/2021 around 01:00 pm . Ordered and waited 17 min inside the store. Few people came after me, ordered and took their order. When I asked the girl, she looked my order and couldn't find it. It charged to my account but I didn't get any coffee today. THANK YOU STARBUCKS. read more

Sitting for the outside is offered, but we can't smoke after making a purchase? Very wrong and I won't be back.

Super sweet employees that are helpful. I just started using the mobile order application and it's so fast and simple. Love this place

The employees in this Starbucks are some of the best and sweetest baristas I've encountered in a while. Their products are consistent, and if not they are always there for easy fixes. This store is always clean and the wait is never too long!!! read more

Best customer service I've ever had at a Starbucks! Doesn't matter what day or what time I go I've always had the best, most friendly employees help me. We go out of our way to come to this store because of that. read more

Wow, what a great store. There is one employee that is SO nice and good. Grace makes the best drinks EVER. Highly recommend.

Soooooo slow, over priced, undermanned, and chaotic environment inside. Poor parking, minimal seating, and odd location.

Women there are rude. No one is paying attention to a sign in a drive thru that's says don't stop in front of the walkway. I didn't notice it and the woman gave me a nasty look and pointed at the sign. The next customer did the same as I and the same young teenager yelled at her! Coffees usually good though, just rude employees! read more