This guy John who was my barista got my order correct and helped me decided what to get such a fine nice young gentleman who has a promising future read more

DON'T STOP here!!!..The day shift staff is the WORST!!!..At the 11:00 hour there is a person by the name of JOHN that NEVER gets your order correct..talks down to you..and gets an attitude when you try to correct your order!!??..Thus has happened to me to 2 tines!!!..There will not be a 3rd time!!!!..Is it racism???!!..Is he just an a hole??!!...You decide!!!..There are too mani other places to go than to put up with this kind of treatment!!!... read more

This place is actually laughable. I ordered a chai tea latte with oat milk and I double checked three times to make sure that there was no dairy in it as I've had them put dairy in it instead and only realizing it afterwards once my stomach started hurting. I am vegan by the way. After my third time checking I'm like OK I'm sure they will make the drink right. The lady who took my order kept insisting that there was absolutely no dairy and she seem to be annoyed by me continuously asking. I take one sip of a drink as I get down the road and it taste sour, like in milk taste if you haven't had in a while, and my stomach started hurting. So I go back to the Starbucks restaurant explain what happened and now she's saying oh I thought you meant you only want a splash of oat milk. Are you serious? I can't believe, well actually I can, but still that was very upsetting! I do not trust this place and now anytime I come in I go in to make sure they're using oat milk for my drinks. They are not efficient and I do not recommend. read more

Is this the most convenient Starbucks? No. Is it large? Also no. Is it easy to park? Nope. But if you're a Starbucks nut like I am, a "Bucky", if you will then you'll maneuver your way through the bumpy parking lot to grab yourself a grande drink and a cookie! The staff is friendly and tries their best, often they'll put a sign up if any drink ingredient is out of stock. read more

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I've had Starbucks all over the world and who would've thought I would have the best experience in Montgomery, AL. I stayed near this Starbucks for two weeks and my custom drink was consistently right every day, I was so pleasantly pleased and miss this store already. read more

I just had the best experience of any of the Starbucks that I've visited in the recent past. I was stopping thru and got off at exit 6 on I-85 in Montgomery. This location is spacious and was very clean. There is a good amount of sitting room, including high tables. I wanted to try something different since my seasonal favorites are gone. The young lady, Shawn, listened to me ramble, and after giving me a few suggestions, she came up with the perfect combination for me. She was more than hospitable when we came in and took her time in recommending a drink for me. After I tasted it and gave it the thumbs up, she wished us a safe trip to our destination. The extra minutes that she took to ensure that we had a positive experience and a quality beverage are appreciated! read more

Starbucks - Coffee & Tea Near Me - Montgomery, Alabama

Wonderful staff and always make my drinks just the way I like them! Fast and efficient workers who make drinks on time.

I'm not sure I would even give them a one star. I have given them multiple opportunities to get better sense this is the only Starbucks on my way to work at the hospital. They fail every time. They do not know how to make a proper drink and every single time I go to this location to order some thing, they are out. The nitro machine has been out for three months. Why can nobody run a proper business? I I thought my job as a nurse was challenging, but I guess making coffee is even worse. I would not go to this location if I were you. You're welcome in advance . read more

This is the third time I've had a bad experience with this Starbucks. The first time the situation was resolved and it was great! Second time, different workers but always polite about the issue. This is probably the last time I'll drive to this Starbucks... even if it's only 5-10 minutes from my house. (DRIVE THROUGH) Women asked to take my order. Ordered a Trenta Dragon-drink and Venti Double Chocolate Chip Frappuccino; asked to split the double chocolate chip into two cups. The women repeated my order while I was at the menu and asked if I wanted lemon juice with it... that is where I knew she did not hear me correctly. Dragon drink (Mango Dragon Fruit, no water w/coconut milk). She put me down for a Mango Dragon Drink (which has water instead of the substation for coconut milk). I did not make a fuss about it because it happens and thought nothing of it. WAIT TIME WAS TERRIBLE! There were about 3 cars ahead of me. We sat at a standstill for about 8-10 minutes before the very first car left. Got to the window, paid for my drinks. The women proceeded to re-read my order to ensure I was the correct person that ordered. She read another drink name instead of Double Chocolate Chip... thought nothing of it and assumed it was a simple mistake so I made sure to politely say it was the DCC. Asked as well that if it could be split into two cups. She asked me kindly to hold on and gave me a look of uncertainty. A male barista came over and the women proceeded to tell him, "This is the one who wanted it split into two cups". He looked at me and had a bit of an attitude, responded to me saying, "You know it's only gonna full the cup up half way, right?". I responded and said, "Yes that's fine". (I've ordered a venti DCC split into two cups and an abundant amount of Starbucks. This one just tops the cake). The women gives me my drinks and I assume just like the rest of the other Starbucks, they would come in 2 Grande cups. Wrong haha he gives me 2 Venti cups... On the drive home, I'm just rerunning the situation in my head. Get home to give my husband and my kids their DCC (or so I thought). I went to taste it before giving it to my kids... IT IS COFFEE! The women that took my order got it wrong even after I had politely corrected her not once but twice. I'm home and just over the situation. My husband ends up drinking them instead. I could understand if it was a genuine mistake but for the customer to politely have to correct you twice after you've read the order back is ridiculous. I'm never one to write thorough reviews but this Starbucks is just insane. This is not the first time they've messed up my drinks. Overall, the wait time, miscommunication, and dash of attitude... it would be smart to steer clear of this location. read more

We had very bad experience today at this Starbucks, aside than the fact that they were literally out of everything we wanted cookies, cake pops chocolate milk etc.. but the staff attitude was interesting as if it is normal not to have anything . We won't be coming here again for sure! read more

I've visited this location numerous times over the past few years! Conveniently located off of eastern boulevard! The staff has always been nice and helpful! A location that won't disappoint in the Montgomery area! I'll be back for sure and the lobby area is great for meetings and relaxing on a cold day! It's also located right up the street from the park, especially since I like to indulge after my workouts Give that blonde flat white a try or for a good post workout smoothie, try the chocolate banana smoothie & you can add as much protein as you desire. read more

They were extremely busy with drive through orders. I went inside to get my mobile order pick up, and they couldn't get my order right. I got three things in total, and after receiving each item, someone asked me "now do you need anything else?" I had to tell them what items I was waiting for. Not a big deal, but not very professional on their part. read more

This place grossed me out. I ran a business and the dots wouldn't get this bad. No toilet paper I soap .I felt like I was going to get sick here . I seriously hope not read more

Starbucks - Dirty food cooler - Coffee & Tea Near Me - Montgomery, Alabama

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Extremely disappointed. Got off the interstate to grab coffee and snack and use the restroom. They have no food and you cannot use their restrooms. When I asked the guy behind said because there is a pandemic. Hmm.. really. I've been traveling (travel for work) and this is the first Starbucks I've been to that is set up this way. For them to be so worried there was no hand sanitizer and no napkins and when I went to throw my straw paper away I saw they had their thermometer laying on the trash can counter. Extremely disap read more

has got to be the worst Starbucks in Montgomery. will randomly lock its doors because they are understaffed even if you place an online order. shut down the online ordering if that's the case. read more

Don't bother with this Starbucks. The staff are obviously miserable and don't seem to mind having customers wait 45+ minutes for one drink. I sat at the drive thru ordering screen for about 30 minutes before I decided to go inside. There was maybe a dozen customers in there. I've seen Starbucks much busier than that and the staff were upbeat and communicated with me. Just search for other locations nearby and go there. read more

Really? Out of napkins? Should have read reviews before getting off interstate to come here.

What a mistake! Went inside to avoid the drive through line. Waited 20 min. For two Lattes. The staff was busy taking care of the drive through and avoided all eye contact with customers waiting inside the store. We were traveling through on our way East. We will make a point of avoiding that Starbucks next time through. read more

Love going to this location! The staff is super friendly and always happy which I love! Tonya is sweet as well! My order was messed up and she fixed it instantly with a smiling Face! For great service must visit this location! read more

Visited this Starbucks today with the family. The service was Excellent and all our questions were answered and there were many. We had two 7 yr olds with us and they loved their drink and food items too. Very spacious and roomy inside. Highly recommend this location. read more

The place is conveniently placed near the highway and the staff and products are great. The interior is also clean and relatively modern, however it was pretty quiet and the atmosphere felt a little stagnant. Great to pop in real quick but other than that I wouldn't call it a "hangout". read more

This location is consistently terrible - The worst customer service I've ever experienced in any Starbucks, over and over again. The employees completely ignore you when you walk in and after standing at the order counter for several minutes they finally come over and still refuse to look at you or speak to you. The Frappuccino I ordered was not mixed at all and not frozen at all. The drink took a really long time to get and was disgusting. Done with this location. I'm sure it won't stay open much longer anyway. Very poorly managed. Can I leave zero stars? read more

Don't allow for mobile in store orders if you're drive thru only. 20 min wait for cold coffee and food when we should have just been able to walk in and pickup our food. read more

@Starbucks I order extra shots for a frap to watch what didn't fit in a cup to go down the sink. Why am I paying for product I don't get? And b/c I've reported this before (and got a refund), now I can't get my money back for product I didn't receive? Ridiculous!!! read more

Took 45 min for my drink. Staff was slow and stood around and talked. At the end of it all my drink was wrong.

This is my second favorite Starbucks in Montgomery. (First is Zelda/Carter Hill). I think that this is the perfect Starbucks to study at. It's never too busy or loud, and the seating is nice with plenty of outlets. Sometimes the coffee isn't the best, but I just think that's because the staff is relatively new. Overall though, a very good Starbucks, and by far the best one if you are looking for some time alone to study or something like that. read more

This is the second time I have gone to Starbucks ,and had to wait in the drive thru line for 15 to 20 minutes.i left as soon as I could get out of the line.i left and went to the Starbucks on Vaugh Rd and it only took about 5min. to place and get my order. I dont know what's going on at this location but they SUCK!!!and I will not be going back to this location again ever!!! read more