Sometimes Starbucks is rubbish, but this experience showed me how often it is the manager that makes the difference.
When when I came in I was greeted with a genuine open hearted smile that made me feel like I was with friends. A level of service which demonstrated that they cared about my feelings and were not apathetically operating from the manual.
The store was properly clean, tables cleared and the food cabinets had their items in completely symmetrically with no mess.
Some Starbucks stores are looking a little bit behind now, with decor that is slightly worse for wear. However this place seems to have been refurbished relatively recently and it shows.
Admittedly when I went in there it was very empty, which made it easier for them. However I have been to many places where low customer numbers has been used as excuse for staff to do nothing and be equally indolent. In this case the two staff there were working hard and making the best of it. read more