I'm writing this review 10 minutes after leaving Starbucks in Lloydminster. If it were possible to give them less than 1 star I would. I ordered a medium coffee and a breakfast sandwich ($8.00). When the girl handed me the breakfast sandwich I turned around to get cream for my coffee and the sandwich fell out on to the floor, scattering everywhere. Now the sandwich was garbage, so, embarrassed, I quickly picked it up and threw it into the trash. Waiting and expecting a response from Starbucks staff: something like "wow, you're having a bad morning, let us get you another one of those" like they would at McDonalds or any other fast food restaurant on the planet. But to my surprise...nothing...not a comment from staff...not a show of empathy...not even someone coming to clean the mess on the floor...NOTHING. In the meantime I managed to misplace my keys as well. So for the next 20 minutes I walked back and forth from the store to my truck, retracing my steps, looking for my keys. Eventually I found them in the garbage can with the sandwich. Apparently, in my fluster and embarrassment over dropping the sandwich I threw them in the garbage (yes, bad morning). During my search the staff at Starbucks never offered to help look for my keys (no, they were not busy) and during all that time of walking back and forth never came to the conclusion that they should offer me a replacement breakfast sandwich (simple common courtesy).
Well, Starbucks Lloydminster... McDonalds now makes decent coffee at half the price and 10 times the customer service. I will be sure to pass this story on to all my friends. read more