Went yesterday and asked for iced caramel drink and was told no caramel. Ok i get it we run out of stuff. It still was ok. Next day went in and asked for iced caramel drink. When handed to me was different looking than the day before. So I asked the guy is this iced caramel and he said yes yes it has caramel syrup. Looked to me like cold coffee on top and frothy cream on top. I was in drive thru so did not want to take up someones time behind me. Drove off and tasted drink when I got to work. All it was was cold coffee and cream on top NOT A CARAMEL M. Please if you got the drink wrong don't try to convince me it's correct. Just make me another one. SAD SAD read more

Seriously THE friendliest, upbeat and caring staff of any Starbucks I've ever been to! I am from out of state and come to Lindale frequently for business; I really look forward to my morning Starbucks stop. read more

Good: customer service, clean restrooms, clean facility. Bad: So-so: maybe it was jst the weather slow internet read more

I just ordered a bacon Gouda sandwich and my sandwich had absolutely no bacon on it plus it was made way before my drink so it was cold by the time my drink was done. This Starbucks always has issues. read more

Unfortunately this starbucks is only ok. The store itself is beautiful and large, great for meetings or group gatherings. But they always seem to be out of at least a few items or drink syrups, and I have had my drink made badly several times. I hope it gets better, this store is new and we were all so excited to have a starbucks in Lindale. *update, its worse. read more

Worst drive thru there is probably. Bring a movie and popcorn if you plan on going through it.

Great customer service and yummy drinks and food. Super clean store and great location.

I've been there 2x on my 5 hour drive b/t Dallas and central LA, and it's been a welcome oasis each time. They're not quite as slick the second time with handling the order and getting it out to me, but they're nice, try hard, have great product, and for being out in the middle of nowhere, I thank God for these people. read more

Wasn't even open, I know this isn't for a lack of business because I watched about 10 cars pull in.

This Starbucks can be really busy, but the core staff is amazing. They care about the customers, and I always enjoy their cheerful greetings and friendly service. While it's not uncommon to wait behind 10 cars, they do their best to speed things up, and I've never had a bad drink or food from here. read more

So my feelings are kinda hurt. I go to this Starbucks often but today it terrible. I got a Vt Icd Mocha. Not big deal the normal. But it tasted terrible and looked terribly made. I could understand if it was busy but we were the only ones in the drive through and it looked like there were very few cars inside. So I couldn't understand why. Normally I have really good customer service and everything just not today I guess. Can't even be basic and post a picture with my Starbucks and talk about how great it is. read more

Quality service with a smile was appreciated, however asking for french press grind on my beans for camping.....they completely missed the words "corse grind" and I am not a happy camper at my camp site. read more

barista was extremely rude when my kids walked up to the counter after placing a mobile order. they were simply standing near the counter and when the barista asked who their order was under he said omg you ordered a minute ago you need to go sit down! then proceeded to talk about them to the other baristas. when I walked up they did the same thing to me so I told them they needed to watch their customer service and the fact they were so rude to my kids was not ok. we placed an order and that order along with all the rest of the orders was what the reason they had the opportunity to have the job they had. they rolled their eyes and sarcastically laughed. And the restaurant was not busy so it was not due to crowding at the counter either. just grumpy baristas that enjoyed publicly degrading customers. read more

AWESOME SERVICE!! Mack is my favorite ! Love this place ! They are always smiling and friendly!

BEST Starbucks I've ever come across! They make their drinks with care and are so sweet every time I visit! I always leave this store pleased and happy! read more

I also get super friendly folks that always brighten my day! Love the Starbucks crew!!!

This is my favorite Starbucks location!! The staff is super friendly and helpful! The store is always very clean! Their drinks are well made, and I've heard great things about the employee environment! read more

I go here every morning and love Starbucks but the lady at the drive thru this morning was extremely rude! I very much do not appreciate being treated this way! She needs to learn some proper customer service. read more

Stopped by this location today to get a couple of drinks and cake pops while traveling on 20. I dropped my son and husband off to use the restroom while I went through the drive-thru to order. I ordered and went to the window to pay, the girl opened the window and ignored me for a good minute or two, while she was talking to another girl working. She finally acknowledged me and told me "Sorry she was talking to me". I got my drinks and cake pops, drove around to the entrance to wait on my son and husband to come out. They came out and I decided to use the restroom also. We had a couple of kids meal bags in the truck, since we were traveling. My husband asked if I could throw them away. I went inside to the restroom and threw the bags away in the trash can in there. While I was in the stall, someone came into the restroom and stopped by the trash can and then left. While I was washing my hands, the girl who waited on me in the drive-thru, came into the restroom and looked into the trash can and exclaimed "What is all this trash?!". At that point, I had already decided that I would never go back to that location again. But to top this whole horrible visit off, my husband told me that when he went inside to use the bathroom with our 3 year old, that when he tried to open the door it was locked. So he waited and a male employee finally came out of the bathroom laughing. These restrooms are for multiple people, each having multiple stalls inside of them. Why he would be in there with the door locked and then come out laughing is beyond me! This location needs to look into hiring a more mature group of employees! Bad customer service from start to finish. I will never stop here again! I would give this place negative stars if I could. This Starbucks is located off a major travel highway, they need to be prepared for travelers throwing trash away and using their restrooms. read more

Super big Starbucks I love the appearance friendly employees thank you for hooking your money man up with those chocolate chip Frappuccinos from time to time read more

Worst Starbucks ever! Horrendous cutomer service. Went inside to order coffee, there was no one ahead of me and two cars I t he drive through. I waited 15 minutes at least for my one coffee order. Asked once how long it would take and was answered rudely. May suggestion would go through the drive through since that seems to be the fastest way & that is not fast. I love Starbucks but cannot stand this location or how the staff treat customers. read more

Slowest internet ever! We also had to return the green tea latte to the counter twice because the drink was made wrong.

Coffee was luke warm and didn't provide a spoon for my oatmeal when it was to go! Very irritating at 6am :(

This is my favorite Starbucks. They are always friendly and my drink order is always ready and correct since I use the mobile ordering most of the time. read more

Starbucks food and drinks are still good, but they should probably turn their headsets off before bad mouthing customers. I'm disappointed because my request was misunderstood and instead of trying to re-ask the question both the person and the coworker I could hear on her speaker were being very rude. Probably won't be going back to this location. read more

I want this Starbucks to be great. It's right off my exit on I-20. I just don't think it's being managed well. Every time I give it another try, they give me another reason to keep driving. Today it was a handwritten sign on the Drive thru saying to come inside to order. I have two small children in the car. That's not exactly convenient. If it's not that, it's being out of stuff. If it's not that, it's slowness for no apparent reason. read more

The staff is awesome for sure!!! They always make my order super quick and exactly how I want It! Thank yall!!

I stop here frequently and am always impressed by their friendliness and customer service at the drive through. Order has always been correct. I've only gone in once, but had a good experience there too. read more

Slowest Starbucks ever. Tried to go here multiple times and it takes forever. Today we tried again and the drive thru was backed up. We stayed, got up to order and they told us it was going to be 15 to 20 minutes on any orders. We left as did several others. New staff or more staff. This one needs work. read more

These guys are great unless you call, stop by, or have a question. But if you are an expert on their menu, I imagine the service is wonderful. read more

It's a big store with a lot of open space. I really like the communal table in the middle and the indoor style outdoor patio.

The redhead threw my drink at me after taking 15 min to make it. Didn't even say thank you.

Pulled into the drivethru at 9:59 and the girl turn one of sign lights off and said we're closed. I said I can't believe you did that. She wouldn't answer me No such thing as customer service here. Sure not like the Starbucks in Dallas that's for sure. read more

went there after a super long day, drove to shreveport from Van, at 5:45am. got back to lindale at 4:30-5:00, stopped to get some coffee because i was hecka tired. i ordered my drink and while i was waiting, this *super* sweet and really respectful guy (don't know his last name but his name tag said Ethan) chatted it up with me and my grandma about her car and just things that she needed to have worked on. honestly every time i've been to this location i've always gotten sweet sweet people and really great service. oh! and when we pulled out, i realized that my drink was supposed to be iced and wasn't, no big deal. so we pulled back around and asked for some ice. he told us he'd get right on it and he did. he also let us keep the un-iced drink, too. loove this starbucks and its employees. kudos to Ethan for being so nice and patient!! read more

Horrible service. We've ordered speciality drinks at numerous locations without a problem. Lindale's location used the excuse that the ice and coconut milk would ruin their blender. How reticules of an excuse. Also, I personally don't want to hear how long someone has worked there to justify the reasoning behind not completing a drink order. read more

Super friendly staff, fast and efficient service! Mackenzie was super sweet and made sure we were happy and taken care of! Clean bathrooms and dining room, def a great visit read more

Very disappointing service was slow drink orders were not right. I ordered hibiscus tea in all it was was water with just a sprinkle of fruit oh my gosh it was gross they need to step up there game disappointing won't go back to this one at all!!!!! read more

This is THE BEST STARBUCKS YOU'LL EVER GO TO no matter what anyone says:))) I love the staff and they do a phenomenal job of keeping the store clean and nice!!! read more

This is my favorite Starbucks in the area! The store is large and always clean, the staff are always friendly and very nice. I love this Starbucks! There has been times that I decided I wanted an iced beverage instead of a hot one at the window and they kindly made me an iced one with no hassle. The restrooms are always clean and so is the patio. The music is diverse and so are the employees! I wish I could give this store 10,000 stars read more

If there was less than one star I would give that. My husband ordered capuccino that was 99 percent foam milk. I actually thought my husband was exaggerating till I picked up cup that light as if empty. After taking it back to counter they gave what was called latte. Really, we really do know the differance. Then it was lukewarm. I really wanted to get refund for it and my peach tea. But who has time when traveling to reason with people who dont think you know the differences in coffees. I would think with all the travel that comes on I-20. So needless to say we will not be stopping there again. And , well if you do. You must have large amount of disposible income cause that is what you are doing throwing your money away. read more