I mean Starbucks is Starbucks and I definitely prefer locally owned, much more affordable shops but when on the road, it's hard to find those. Some of the baristas were friendly, some definitely were not. One out of 10 working actually had a face and a smile and one was all masked up and muffled in talking. It's 2025. Masks are proven ineffective and cause more harm than good, and more disease, especially when continuously touching the mask. Take the mask off and smile. It goes a long ways in customer service. No gluten free food offerings at this store, either. read more

Service was terrible in the drive through. Shoving drinks out the window without saying what they are, nothing on the sides, some with sleeves, some without. Drinks were not mixed. It was like they just threw ingredients in a cup and called it good. No thank you. A little nice service goes a long way. read more

Three (but realistically more!) strikes Starbucks is OUT! The prices keep going up and the SERVICE (Starbucks consistently has some of the rudest barista's for a few years now... Entitled and barely acknowledging your existence, even when you tip them-don't get me started on the disgusting tip for doing their job culture that has permeated all fast food and coffee) and the food portions keep going DOWN. WAY DOWN. Three different lattes at three separate times and all tasted like they reused the beans OR omitted the coffee all together. The falafel pocket (to make note of one of the same quality) is a JOKE at around $5 for a tablespoon of falafel mix in an oversized flour tortilla. It was nothing more than a single appetizer and I'm not a big eater! I would like to say this is a unique experience with Starbucks, but it isn't anymore! You're much better off for a fraction of the price getting a gas station drip coffee. Starbucks take note: this is why your sales are slipping. read more

Don't order a decaf Americano if you have AFib/RVR? Guess what?? It wasn't decaffeinated. My heart raced all evening.

This Starbucks overall is friendly and fast. The only issue I've ever had is when they're very busy. The drinks make the money worth it. I love the energy of the interior and it is always clean inside. It's a perfect place to study and have a nice coffee. read more

Weird playlist...grunge music? not really what I want to listen to when hanging in a cafe and doing some homework. Ruined my experience. Certainly not corporate-approved, probably a rogue employee who did not understand the assignment. read more

Went in with my grandson earlier today and spoke with Aiden. He was super friendly and made one of the best cappuccinos I've ever had. The store was clean + everyone had great energy and welcomed us in. Will definitely be coming in again. read more

Pretty nice location! Coffee is alright. The main draw are the tables and seating to get some work done. The first barista I met was fairly nice. But the guy who took my order the second time in the afternoon was definitely my favorite. Overall a well lighted, clean environment to get stuff done. The music is a bit loud, but not intrusive read more

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9/25/2021 To the baristas working at this location this morning, you did a fabulous job! Truly. You were working with new crew members and short staffed and an angry and volatile customer all while being slammed with orders. Please don't let that one angry man ruin your day. Patience is a virtue and that's on him not you. Great job working under pressure! I will keep coming back. read more

I would not go here if you want your drink done correctly. Go to a roasters or a dutch brothers. They messed up on my drink told me to come back to a remake. I go back and tell the lady what was wrong and shes starts 20 questions making me feel like I was lying. Thanks whoever you were for making it so I will NEVER come back here and tell everyone to stay away.... Horrid customer service.. read more

From now on, every Starbucks I meet will start at 3 stars unless they wow me! Why? Because they cost too much and are in too many places, and they quit carrying croissants. These guys are about average for the franchise. Staff fairly friendly, even if they sometimes mess up my order. I usually only frequent this location if I am close and in a hurry. If I have time I hit up Latte Dog down the road because they taste better, cost less, and are just more fun. read more

Often receive incorrect orders. You wait several minutes of going through the drive-through, even during really morning hours. Their quality control is substandard. read more

The worst experience ever. We ordered our coffee and waited 25 minutes- finally walked out with no coffee and no refund. If you have a machine down and you know there's going to be a long wait you need to tell people! Ridiculous. read more

I found this location to be clean, the young lady who assisted me was polite, although got a tad nervous when I mentioned I was Yelping for America, yep, Yelp. For me, the louder tunes were a okay, for someone else though they may not be read more

Starbucks - Coffee & Tea Near Me - Kennewick, Washington

Most of them are nasty if you like the taste of bleh coffee this is the place to go some of them are good but I'm a picky person and some to me personally taste like chemicals TBH but yk what this got a full 3 stars because of the dragon fruit drink it's immaculate read more

The slowest Starbucks I have ever been to. It took 20 minutes in the drive thru to get 2 iced coffees.

You know what the coffee is like. The only questions are: Do the baristas know what they're doing? (yes) Are the staff friendly? (Very) Is the atmosphere okay? (place is small, and unadorned) Do you want your cappuccino wet or dry? (?) read more

Good service, and friendly personnel. Only complaint was the internet. If it was working, it was so slow as to be nonfunctional. We will be back, and I hope to be able to revise this review up in the future. A good, functioning Internet connection is becoming a requirement, so I hope the issue is only temporary. read more

It feels like I'm here every day. The baristas are always very friendly and the coffee is always made right. I've only had a problem with a drink one time, and they fixed that problem in under a minute. This Starbucks is close to the house but I would drive a couple extra miles if it wasn't! read more

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Shitty customer service. Cant even take the most basic order. I had to pay 3 seperate times because the girl couldnt put my order in properly. No other words needed. read more

Hands down the best Starbucks crew in town! Super friendly and most importantly they always remember how I like my coffee.

The slowest drive-thru ever! I tried it twice just to see if it was a random fluke. Nope! I sat in line for about 15 minutes prior to getting my coffee. The coffee tasted like normal Starbucks coffee and the service was okay. I just can't get over how long I waited in line for my order. read more

I have been overtly pleased with the service I have received from Stephanie! She always takes the time to acknowledge my dogs and gives the puppy whip! I have never had someone make sure my drink was exact the way she does...and trust me, I'm always difficult when it comes to my drinks! read more

Long wait for an adult coffee and kids hot cocoa and two toasted chonga bagels ... okay, I now realize that's a tall order (hehe) but we waited after paying for a good 5 minutes. In the drive-thru of a coffee chain. That's gotta be unacceptable. The barista did tide us over with a friendly and genuine conversation so that was really nice. My huzzband also mentioned how he's always enjoyed each time he's been there, as that was my first time ever. read more

Stephanie is the best! Always engaging and fun. My drink always comes with laughter :)

Get a receipt everytime if you use payment card or phone. In visiting this store my payment card was low so I gave the gal $40 in cash and got a coffee. Next day I returned and was told my card only had $2 and something on it. Talk to clerk inside and explained what had happen and was told nothing they could do about it. Surely the till was over the day before or maybe the clerk pocketed the cash. There must be someway to check the reports but no one wanted to help. read more

Ok so I got to Starbucks when I'm traveling because it's convenient, the service is generally friendly and I can always count on the menu. This Starbucks had the first two but not the third. I can't do soy or milk and this is the first Starbucks I've gone to that said they're too small to have coconut milk as a dairy substitute very disappointing. They were appropriately apologetic but I won't be back. read more

literally the worst starbucks i've ever been to. i've tried to give it a shot time after time and i've always been highly disappointed. today in particular, i went and got a coffee, i saw them hand into the a couple cars in front of me and then hand it back to the barista bc it wasn't there's obviously. when i got up to the window i politely asked them to remake it since i really didn't want the spread of germs. the lady pretended to remake it and hand it back to me. at this point i just took it because at this point i'd waiting in the line for literally at least 20 minutes and just wanted to go home. this starbucks has ALWAYS taken so long to get through, and get this, i worked here, i know the inside as well. such a terribly ran store. and i also work at a coffee shop right now and we are so much more cautious with everything going on. you'd think they'd care more. go to literally any other starbucks and save yourself some time. read more

I have been to many Starbucks establishments across the United States and this one completely took the title of Worst Starbucks Ever. It seems as if customer service is something they are not quite fluent in and they are allergic to serving the drinks you actually ordered. read more

Very expensive for subpar, gritty, to sweet coffee! Very unfriendly staff as I am used to the outstanding, friendly, cool staff at Dutch Bros! read more

This is the worst starbucks I've ever been to and I've been to a lot. The employees are rude, they put milk in my drink more than once when I specify soy milk, then they leave the whipped cream off because I said soy. Don't assume I'm allergic to milk unless I say so thank you maybe I just like the soy. read more

Fast service. Good quality, clean. Batista was nice good atmosphere a bit pricy but a decent place overall.

Friendly barista. Coffee tastes great! Super fast service! Close access off US395. Will stop here on trips from now on.

I love Starbucks and will never go to any other coffee shop but this Starbucks ALWAYS puts whip cream on my drinks when i ask for no whip cream! When i say something about it they give me attitude! And one time the guy who was working said there was nothing he could do about it! They should at least take it off or even make me a new one. Very disappointed. read more

Staff is friendly, but they goof off and are super loud at times. They aren't very serious about cleaning up the seating area either. Coffee's good though. read more