Ordered venti Cookie Crumble Java chip Frappuccino with no whipped cream in a Trenti cup. The Associate was accommodating and pleasant. The ambiance was free of business but welcoming and clean read more

See all

I like Starbucks however this location does need to hire at. Traffic gets insane and some people are getting upset while trying to get out. I hope read more

Starbucks - Don't know how to close lids yet? - Coffee & Tea Near Me - Houston, Texas

Not to be confused with Smearbucks, which has been conducting a Smear Campaign against me. Location with a long wait time and very very unfriendly staff (sometimes). On the other hand they haven't really messed up the orders, despite the long wait times, and that's why they get two stars instead of one. read more

Starbucks - Star at the sun - Coffee & Tea Near Me - Houston, Texas

I started going to this Starbucks every morning before work. This is the second Monday my drink looks so pale just coconut milk. I customize my drink because I take my time to drink it at work. I returned my drink this morning and requested more "base". They supposedly fixed it but this is what I got. It tasted so off. Not sure if I can come back. read more

Starbucks - Pink drink light ice no strawberries - Coffee & Tea Near Me - Houston, Texas

See all

Had a great experience, friendly staff & they were very fast and efficient for being so busy. They also had samples out asking how they tasted. read more

This is consistently the worst starbucks location with horrible service, often slow and wrong drink preparation

Much like what everyone has already said here, the wait times are ridiculous. However instead of one or two stars, I elected to give three stars. Reason being is that the wait issues are probably a managerial issue rather than incompetent staff. Example, I was in the line that was about 5 deep, the register lady kept on stepping away from line to do other things, such as put the food in the oven, take it out and pass it on to the pick up area staff. She also had to refill and run the beans to fill up the coffee growlers. Every person she helped to take orders, she had to step away to do other things in between. Perhaps she's over too helpful and not focused enough on taking orders. Or perhaps corporate doesn't allow more help. Either way, because of her actions, it was a 10 minute wait just to order. Like I said, its probably not from staff competency but rather big corporate trying to suppress salaries and hours to maximize profits, resulting in inefficient ordering and processes. Its always about $$$ when it comes to big companies... Pump out as much product, with the least amount of FTE. read more

I'm definitely devastated that I purchased four lemon loafs and one cheese croissant that has July for a expiration date at the Starbucks at TWU in Denton Tx store #26919 We are sick to our stomach and hurt that Starbucks sales three month old lemon loafs and croissants with cheese I'm wondering what would happen if you eat cheese three months old my husband ate one of the lemon loafs this is sad read more

See all

Updated review: Service has been improved since my last encounter with trainees (I guess?! So unprofessional and clueless) Staff is fast, welcoming and nice! Love that! I was in n out the drive thru for 7mins tops! However, drinks taste mediocre. I always order cold foam but they never do it right like other locations do: foam is not thick enough, dissolves in minutes! I expect foam to be thick and creamy which I didn't get at all! In sum, baristas need to up their games a little bit more and this store will be my frequent stop! read more

Starbucks - Grande espresso with cold foam & oatmilk, +2 pumps of white mocha, +2 pumps of vanilla - Coffee & Tea Near Me - Houston, Texas

This is the worst stabucks! I frequently use starbucks! I have the app, order online, join the challenges etc.. You get the point. The order was supposed to be done at 3. They didn't have my drinks made until 3:13. I ordered a brownie. The tag on the envelope says brownie. It has a cake pop in it. read more

See all

This location is right off the freeway and at the intersection so it tends to hold up traffic. Good thing they are somewhat fast. Starbucks should think about making this a Mobile orders only location to move it along so that people get out of way of traffic. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

The location is a blessing and curse not ideal for customers in drive through that blocks the feeder road next to the frwy which causes traffic and possible wrecks. Idk why so many ppl don't like to get out of the car when the inside is empty. I am on this side of town more often now that I have been assigned to this territory and a good friend has relocated from Pearland to SW Houston. The customer service is beyond super and the staff goes above abt beyond to accommodate and greet every customer which is refreshing. The drinks are made to order and if you don't like good news always willing to change or add to your specific needs. The staff is always busy making orders and appear happy. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

I really like this place because the people are really friendly and hard-working. The drinks were delicious... As they should be! I will definitely be visiting this location again especially since I never knew it existed! Yelp is the one that helped me find it! I always get the green tea matcha frappuccino with no whip cream and almond milk... TRY IT! read more

I liked here.I received very quick service, a friendly smile, no misspelling of my name, and great coffee. However, this Starbucks is struggling with low stars.I was reading other reviews. People complain " rude people, slow services, unprofessional baristas., etc. I visited here on Thursday, February 27th around 9 am after morning rush hours. Here was relatively empty. That's the reason why people are nice, quick and friendly. If you don't want to write a negative review on Yelp, please don't visit a busy time from 7 am to 8:30 am.LOL. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

The young lady who works in the evening is always rude. I went one time and thought maybe she was having a bad day and gave her the benefit of the doubt but I was wrong. I've gone a few times and she always seems upset. Doesn't raise her voice or anything but she is so condescending and inpatient. My husband ordered a drink (doesn't order Starbucks too often so he had changed his mind about what he wanted) and this seemed to make her upset. Maybe put her in the back to make drinks rather than take orders? Luckily there is another Starbucks down the street on W. Airport so that'll be my new spot.. I'll drive a few minutes more to avoid child like behavior. read more

What a nightmare. I left happy it was coffee. You've heard the third time is the charm. Here's a new one the third accept defeat and be happy it's coffee. Round 1 We started with a debate over how much sweetener is in a classic ice coffee. After I got schooled by the professional It did not have ANY sweetener! Round 2 after driving away and coming back, she was convinced I could not taste the sweetener, so she decided I should have 10 pumps of sweetener instead is the 4 or 6. Round 3 This time I tasted it before getting in my car so I brought that on back too. It was supposed to have light ice. Guess what? But I left there happy because it was drinkable. When they come up with zero stars, I will revise my review. read more

It has been a couple of month since I visited this Starbucks location. The drive-thru Situation is a little hard with the space they have. It's hard to park and not get blocked. It's hard to form a line without getting cut. I've accidentally cut someone before. Eric, I believe that was his name, took my order and repeated it. Well, he is such a great multi-tasked. Gave me my order, small talked, and took another order at the same time. All with such a friendly and nice attitude. Really made me overlook the reason why stoped going there in the first place! read more

Takes 30 minutes to get through the drive through here, even on the slowest day. Coffee is never amazing. I would go over two blocks to the new one off of W Airport & Kirkwood. read more

This store is a disaster, I only order through Uber eats and they always mess up my order, there's always something missing or I get an order that wasn't for me but for someone else. Waiting time always gets prolongated and there is always delays. If the problem is short staff, hire more people mfs! read more

Not sure why it says this location is closed. Its very much open, however if they keep up the pace they will be closed. You have to check your order before you leave. I've been here twice and both items were missing. If youre looking for a quick spin through drive thru... pick another location. Easy 20 mins wait. Think it'll be quicker to go inside? Longer wait. Quicker to order on the app? Longer wait. The 6-8 mins they quote you on the app, just go ahead and add 15-20 mins to it and you'll still wait. read more

The girl at night had hard time listening and the drinks she made , made our stomaches hurt

Actual conversation, "Sorry we aren't serving Christmas blend (although it's packaged for sale); however we are serving Thanksgiving Blend. I guess we are backwards like that." Sorry, I live in the future. In my prior life, I've worked as a barista. So the following is from experience and not just IMHO. I noticed these things based out of being behind the counter as a food service worker from my high school and college days. The cappuccino I ordered took an inordinate amount of time to be made. There was no usual excellence bar, the barista didn't care and was on his own laid back schedule and seem to keep walking away from his station to get ingredients he needed. The que kept growing for drinks. He was nonplussed. Drive thru looked to be backing up. My ride outside was seriously inconvenienced. I considered leaving without my paid beverage. Was I really in a Starbucks or a bus depot? It was stunning. Inside not meticulous but dirty. Further the look of the customers in the lounge were, how do I say this nicely...Unkempt people from different ages AND social strata with expensive electronic equipment that had a similar thematic behavior...they don't care. Many in the lounge camped out with belongings strewn about. Students, newspaper readers, lap top loungers. This space is sloppy and small and needed a lunchroom lady or hostess to keep this social experience to keep it together. Not me. I'm not applying. Space: Maybe Starbucks needs to expand this space or re-plan the layout. It was hard not to bump into people with all of the couches, promotional point of sale displays and, well, people lounging and waiting endlessly for their beverage. Fact: The turn in for this Starbucks has a bad approach from the highway feeder. I've been almost hit a few times and in the morning, during past visits, the que to get in starts in the highway feeder. What? Who laid out this store? I usually frequent the drive-thru. And readily admit, It has been a substantial amount of time since I've been inside. I'm not returning. I don't feel safe here. And after I placed my order I checked in on Yelp and only then read the prior reviews. I was sad to agree with them. Yikes. And what's up w all the security cameras pointed at the staff and not the lounge. As I received my beverage I left quickly and went to my ride. In the car tasting my beverage, I realized, it was somehow missing something, consistency. That was my last red flag. Bye. Bye. read more

Starbucks - The grinder. - Coffee & Tea Near Me - Houston, Texas

Well this is the worst Starbucks in the city . Everything time I come my drink are wrong and it's not easy to get back in line . So I just have to except my .5 standard coffee I just laid 5 dollars for . I'm currently in line at this Starbucks now been here for over 20 mins . And the line is at a complete stand still . I can't get out the line because it's blocked in . So now I have to wait an additional 10-15 mins for the line to move to get two waters because they ran out of pumpkin spice . This is one of the worst experiences I have ever had at a Starbucks . read more

Starbucks - Waiting in line for 30-40 mins - Coffee & Tea Near Me - Houston, Texas

10/10!! Definitely recommend going here. Staff was great and kind. They got my order correct and I've gone here alot of times and the staff never got my order wrong and they were all total sweethearts! read more

Every-time I go to this Starbucks, there is an issue. Each time I go, there is a different group of staff. Not everyone is to blame because there are sometimes people asking the Barista about the drinks and trying to expedite things but are ignored. This trip in particular was especially aggravating to me. I placed an order on the Mobile app at 1:24pm for 2 drinks - neither of them with any special enhancements other than extra caramel drizzle and light ice. I chose the option for curbside and checked in when I got there 3 minutes later. I know this is a very short amount of time between placing my order and knew it wouldn't be ready, especially if they were busy which they normally were. I waited in my car for about 10 minutes then realized others who were parked in the curbside slots had went inside. Given the history of my visits, I felt like I should probably let them know I'm here so I can actually get my drinks. I go inside.. let them know I chose the curbside option but I'm inside so I can grab my drinks whenever they're ready. I get a glance and nothing more. I stand off to the side. Somehow.. everyone in the drive thru got their drinks immediately while the 6 other people scattered in the Lobby were waiting as long as I was. People I seen walk in after me were getting their orders before mine. Finally, someone other than the Barista asked if my name was Rachel (which it isnt), I told them no and what it was and again, that I had a curbside pick-up but came inside instead. It took me 30 minutes to get 2 drinks.... and the cloud macchiato was made incorrectly - they missed the whole "cloud" part. There was no foam. Irritated and needing to get back to work, I took my drinks and left. Genuinely dislike this location.. read more

Starbucks - Lapsed Time since placing my order without being acknowledged - Coffee & Tea Near Me - Houston, Texas

See all

Today, it was one of my awesome day! I was order a customized pink drink, and the nice lady ( Starbuck's cashier ) was giving me the drink without having to pay. The drink was $6.12, and I was so happy and surprised for the kindness of her. In addition, she said " Its okay, just save your money for gas " and it's touched my heart. This Starbucks have give me the best experience ever! I will definitely coming back here again. Thanks again, to the awesome cashier! read more

Starbucks - Customized Pink Drink - Coffee & Tea Near Me - Houston, Texas

They had no straws and told us AFTER we got our drinks. And here I thought straws were part of the drink order... this is a drink place. No straws. I repeat. No straws. Guess I'll drink the iced frap with a spoon while driving?! Wtf. Shut this place down. read more

Terrible service. It took 15 mins after ordering inside to get my half caff latte with oat milk. It tastes fine but that is not what I expect of Starbucks service. read more

This review is solely based on the nastiness of the restroom. There was no toilet paper (2 slots available) & there was no seat covers. The floor looked like they hadn't been mopped in days. There was trash behind the trash can & it just looked unpleasant. My boyfriend had to personally bring me toilet paper from the other restroom because the staff wouldn't. He told them numerous times & then said "I'lol bring it because they don't seem to care." I left the toilet paper that was extra for the next person. That to me is just unacceptable. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

See all

This is one of the closest locations on my route to work, so I often debate if I want to use the drive through or walk in - line and parking lot dependent. Since this location gets a lot of tire and foot traffic, I often find it faster to walk inside and grab my drink rather than wait in line. On the days, I have to wait in line, it's often a twenty minute wait...which I find a bit long. So, I've discovered the best times to patronize this establishment is at 10am or 2pm Monday - Friday or around 9am on Saturdays. I can't really speak of Sundays...but I'm sure it follows a similar pattern. I don't know much about business development, so I can't really speak to how to improve or make service here more efficient - - - since it's one of the few coffee-shops in the area with a drive through, I feel awfully limited at the moment. read more

This Starbucks need to work on their presentation more when it come to making drinks . It don't look like the picture . It looks shaken up & it don't taste the same . I hate coming here . Then they expect a tip . Make my drink right !!!! It's upsetting. read more

The previous reviewers are correct--this is a pretty horrible location since it's right by the feeder road for those about to get on the ramp for 59. You should exit Wilcrest travelling Northward on 59 and get over the right to turn in, but the drive thru is always packed. That's understandable, but those who don't mind going in to order will have issues finding parking. It was just after noon on a Sunday when I stopped by and all the parking was gone, so I parked on the side east of the drive thru. If it was busier, beware--them Starbacks feigns may not see you crossing! Entering in, of course the layout is like any other Starbucks, I just wished they had greeted me a little bit sooner. 5 minutes probably passed by before I received a hello or I'll be with you in a minute. Barrista made sure my order was correct--several times (and it was only one drink lol) but at least it was accurate when it came out 10 minutes later. Probably the longest I've waited at Starbucks with the least amount of people. I remember waiting that long at a place thread totally slammed with lines inside and outside, but the drive thru was clear by the time I ordered and only 2 people were in front of me. Go figure. For the infrequency I come to partake of Starbucks, a ten minute wait doesn't bother me, but for a frequent Starbucks Sipper, this would be unacceptable. read more

Wait time at this Starbucks is horrible. I placed a mobile order around 7:40 p.m. I got there at 7:50 and my drink was not ready. I end up living around 8:00. read more

I saw that there was a long line so i decided to order curbside. It took 23 minutes for my order only b/c I called then they didn't have the sandwich and once I told the young lady what i wanted she ignored me once she left and I tried calling her to get butter for my bagel after I had already requested it. I'm only give a 3 because I received my food. Mind you I went during my break and it's only 6 minutes away , I didn't get back until 11:48 with less than 10 minutes left of lunch out of an hour read more

Literally the NICEST and FRIENDLIEST Starbucks I have ever been to. I tried ice coffee with raspberry sweetener and it was amazing. My greet was awesome until the time I drove off. Super nice employees with amazing personable personalities.. would definitely come back. read more

This is the dirtiest Starbucks I've ever been to. The bathroom is disgusting! I saw several employees go in to use them but not clean them. The lobby has coffee beans all over the floor and all of the tables are dirty. I ordered a hot coffee and it was barely warm. I sat the the community table that was empty beside me and my friend. And the lady that checked us out came and sat right next to me. I recommend you stay away. I don't trust the cleanliness of the entire store. If the lobby and bathroom is disgusting the bar probably is too. Also, they were not busy at all. read more

Went around 6.45 am this morning. The service was wonderful. Ordered grande white mocha

I frequent many Starbucks around the city and usually everything is great. This morning, at this location, not so much. No line to order, but took an inordinate amount of time for someone to ask for my order. Pulled around and one car ahead of me at the window. Their single iced drink took quite some time, then came my turn. Again, very long wait for my single cafe latte. And it was HORRIBLE! Tasted burned. Actually made me sick to my stomach. Obviously didn't/couldn't finish the drink, I threw it out. Won't return to this location. read more

I'm really not sure what's going on at this store. I go in, and they're trying their best, but I think the store either needs more employees or they need training. I ordered curbside pick up today, and I waited for 40 minutes then I had to go inside anyway and they messed up 3 out of 4 of my orders. I'm not sure what's going on here, but something needs to change. read more

If I could give this place a negative star I would. HORRIBLE SERVICE! Sorry for the caps, but that needed to be emphasized. I've been to this this location many times. Their drive-thru is notoriously known for taking forever to make drinks. The service inside have been this terrible, but never really that great either. My last visit definitely threw me over the edge. I asked for a drink, a Mocha Macchiato (it wasn't on their menu), I'm no barista, but if you replace the caramel drizzle with mocha drizzle, there's your drink. Unfortunately, the manager decided that my request was too lofty and she started screaming at me. I did nothing to to provoke her yelling, but she thought that was good customer service. If she politely said we cannot make your drink, I'd be puzzled, but I wouldn't have made an issue out of it. Anyhow, I will not be back. read more