10th February. Why did I change my stars the following day from 5 to 1?
Yesterday the 9th my review was based on the coffee. Although when I went to use the toilets there was paper all over the place. Pretty much looking like a bin.
There was a used nappy, dyper on top of the over flowing bin.
There was water on the floor that looked like there may have been a burst pipe or a leeking pipe.
I go in today as normal. Have my coffee, enjoying the afternoon. Only to be told when I went for my refill coffee, by the non-customer skilled manager Stephanie "I can't serve you a refill as you made a mess on the toilets"
I said excuse me with a blushing fave as anyone would be. She said one of the staff is adamant that I peed on the floor yesterday. She she could not serve me the refill.
I was mortified to say the least, and fuming too. I told her I was not happy being accused of something I know I never done, considering the filth of nappies and everything all over.
She said she had to go with her staff, even though I knows was obviously a guess and not based on fact.
When I asked for the regional managers name, she said she could not give that, as I think she may have been a bit scared what may happen if I do contact them.
The beauty of the page Linkedin, is that I will get hold of them, and voice this matter.
This does not take away the good comments I had made. This is a separate thing on a different day. That the manager, and the staff who has acted on a guess should be held by the bosses for this action.
I have been along with a friend a regular customer in Starbucks, that most of the staff over the years have known both our name and what we have before we order.
When she was talking about yesterday, I was baffled. I thought she was trying to thank me for a good review I put on yelp the day before.
The money both me and my friend spend drinking in Starbucks, with 3 visits in 1 day sometimes. This manager Stephanie is responsible for my money being taking someplace else.
I've never been so insulted in my life. Have you ever been accused and knew you were innocent? That's what has me fuming.
The toilets yesterday was a disgrace.
Yesterday there was no pee on the floor but what looked like a leeking pipe. I noticed everything in that toilet.
Today it was filthy again, with stuff laying all over in terms of paper and things.
This is a matter I'm going to bring to the attention of their bosses.
It's funny when it's busy on 2 days and it's a case of "let's pick someone to blame" she just blamed the wrong one.
A manager has a role of customer service skills, rota, staff, the running and flow of a shift. And most of all delegating jobs to make sure the toilets are getting cleaned.
Obviously the toilets have been filthy on my 2 visits, and she could make sure you are lifting all your empty cups, and plates littered with muffin papers.
Sadly this is a management thing, I think she is over looking.
I still stand by my good words on the girl from the 9th. Shame the manager Stephanie had to let that down.
And just a note. That this has now been reported to Starbucks customer care line, that their regional manageress is being notified of this.
9th February 2015 In here Job Hunting. On line. I tried to use the wifi in Buchanan street branch but I was close to smashing my iPad up with frustration at how many times the wifi knocks apple devices off line every 30 seconds.
I've not had that problem here. Fast wifi, not been knocked off once.
The Filtered coffee was the best I have ever had in Starbucks between California, Liverpool, Glasgow, Newcastle and Manchester.
I was so impressed I asked he girls name and asked if I could take a picture for this review. I told her as I'm telling you.
The froth was the most creamy froth I have ever had. The coffee, never tasted like sand or tar, as it does from other places. Usually the others and to be honest this place has had the froth on top then yucky coffee below.
The froth was pretty much through all the coffee.
I asked if I could take her pic for yelp and asked her name.
Her name is "Blair" I think whoever the manager is, you need to get this girl to show all the staff how to make the filtered coffee, as really. It was that good. read more