I waited 10 minutes with one car in front of me to get a black cold brew. 10 minutes... Now I remember why I stopped going to that Starbucks because it's the worst service in the history of coffee. Please fix that your employees are terrible. read more

Great drink every time Service and ambiance is cool. I would support this place. The staff is always responsive and timely.

Lately, the customer service at this location has been terrible. Last night I ordered a grande latte. When I arrived at the window, the cashier was passing me a tall. I reminded him that I ordered a grande. He said "no, you ordered a tall". I said - no I ordered a grande. We did this back and forth twice more before he finally turned around to have the drink remade. He poured my tall into a grande cup. This frustrated me because I knew my grande latte would not be made correctly. I drove off and called the store back, and spoke to a shift leader. (She explained this location currently does not have a store manager.) She told me to return tomorrow for a complementary remake. When I came in this morning, the cashier gave me a hard time with the remake. I asked if someone else could assist me and she just had the worst attitude. Even when another employee stepped in to help, she couldn't hear my order because the young lady continued to talk at me (fussing). She finally removed herself by going to the back. The young lady that stepped up to assist, further reiterated that they don't have management at this store to help navigate these issues. I will avoid this location as much as I can. read more

Nate was very pleasant today for our visit to pick up drinks on the run. The counter could have been wiped down, and the straws needed to be restocked. This location is very nice and has a great outdoor seating area. Our drinks were delicious. read more

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This is the worst Starbucks you could probably ever visit. The staff is rude and not caring towards customers. Do not expect them to help you or even talk to you. They frequently hang up the phone with no service provided. Food and drinks suck too. read more

Why am I back here today?!?! Why is this our only location on the way to school?! Why don't they have ice today (frozen water) when the gas station across the street sells bags of it for cheap? read more

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Had a bad experience recently. Ordered online to avoid the line and when my bf arrived they never found my order. He ended up placing my order in person and paying for it again. I decided to go to the Starbucks today to get a refund or have my drink meet again and I had to wait 20 minutes before found out the drink order was never placed. The drive thru was the only thing moving. read more

Whew, this is like being stuck in a bad relationship. I will suggest some corporate training that covers all core Starbucks practices. This does not include being out of items, that I totally understand. They are always polite, but just not giving me what I ordered. read more

My Go To Starbucks on my way to Pinewood. But the inconsistent hours are really is starting to confuse and frustrate me. There is no signage saying when, or why they aren't open. read more

Horrible customer service, drinks are absolutely disgusting and made incorrectly. Staff takes no pride in work.

to busy no people working store kust sucks so we walked Out only wanted a black coffe and bottle Water didn't want to Wait 1/2 hour read more

Horrible customer service... very rude .. they have no patience. And they even gave me the wrong order. After waiting 30 whole minutes in the drive tru read more

Starbucks - Coffee & Tea Near Me - Fairburn, Georgia

Slowest starbucks in the entire world. I mean horribly bad. Have been sitting trapped in drive thru for 1/2 hour

After an early morning drive to ATL airport in the dark and rain I stopped here and this Starbucks was clean and conveniently located. Ray was very polite and sweet. Thank you Ray! read more

Waiting 25 minutes for one drink and the ice machine was down but failed to mention when people were ordering

This store is so slow.... They turn their mobile order on then lock the front door so you have no choice but to wait in the line. The car at the windows literally sits there from 5-7 mins. I can always tell who is working that day and who is not because of the energy and the line. When the crew is all the boys the store runs smoothly but if there are any girls there... Raleigh is very rude read more

I did a mobile order and I checked in when I got inside. The place was busy. The app said my order would be ready within 10 mins however that did not happen. I then started seeing many people coming after me and leaving with their orders. I asked again because it's now over 15 minutes of they even received to order and they said yes they just got the ticket. That's not true because the ticket has the time stamp and it was received right when the order was placed through the mobile order. No one even said sorry for the long wait. I don't have this experience at other Starbucks read more

Waited 5 mins at counter before anyone said be with you. Person taking orders was in bathroom. Though 5 others behind the counter. Ordered the Now Brewing option but no one new "how to make it". So went with Pike Place...tastes very old/burned. Gave niece wrong cake pop. And have been waiting almost 15 mins for her vanilla frappe. A family of 5 came in to return their 5 frappe's because they didn't taste right. Heard Mgr tell cashier "at 3:30 tell them we're closing at 4" This location needs employees and training read more

Don't come to this Starbucks unless you have 15 minutes to wait for coffee. And no the line was not that long. There were 4 people in front of me and it took 15 minutes. Not to mention there were not grande cups or cold brew. read more

I work here and everyone here is hard working and great to be working with because they can't show you so many new things to make or do that helps improve the store read more

This has to be the worst Starbucks in America. I am here on business every month and they literally have a problem every single time. They close early constantly For some reason their system is always down I don't understand how this is the only Starbucks in America who's system is always 'down' and they can't serve coffee. Unfortunately it's the only coffee shop in five square miles but I would rather drink McDonald's coffee then take a gamble coming here again read more

Love the variety of drinks! One of my happy places! The workers are so kind and positive when driving you at the window! The convenience of the location to my house is a plus! read more

I've FINALLY had it with this location!!! Its NEVER OPEN when it should be. I've heard EVERY EXCUSE they can offer from the water being off to them being short staffed. Currently its fully staffed BUT the inside is closed and the drive thru is closed. It's the ONLY Starbucks on the south side and it has the shittiest service and hours. read more

I've never been to this Starbucks when it hasn't been busy, but the wait has never been long. Employees have always been nice, but what impressed me the most was their general manager (can't remember their name and can't find the receipt). About 3 months ago, I made a large mobile order that I immediately canceled. I was told that I'd need to go to the store to get a refund. I live over an hour away. Life got in the way and before I knew it, is had been an embarrassingly long time to ask for a refund. The next time I was in Fairburn, I stopped by and explained my situation. Expecting a laugh, I was told that it would be no problem and my refund was automatically added back to my Starbucks account. Thank you, thank you to the GM. And I'm so sorry I forgot your name- you were wonderful. read more

This is by far the worst Starbucks I have ever been to. 30 minutes just for two coffees and some basic premade food. Get it together

Very unprofessional location! Store hours (that are posted on the door says they open at 0600) I arrive at 6:40 and all the lights are on! You can clearly see the workers loading cups, but the doors are still locked. Several customers and I wait 10 minutes and they never open the door! February 26, 2022 first shift! Hopefully cooperate can give them extra customer service training! read more

Customer service at this location sucks. Lady in drive thru lied about having a certain item in. I was there to get the free Christmas cup, so to get the cup you have to buy a Christmas drink. When I get to the drive thru to get my order, she plays stupid as if she didn't say they have the Christmas cups. A waste time and I wasted my money due to the incompetent worker at the drive thru read more

I was feening for a Iced Caramel Machiatto so I decided to hit the drive thru at this location on a rainy Sunday. The line didn't deter me because I was able to order rather quickly. That's where it went all downhill. We waited what seemed like an eternity just to pay for the drink. After that it was another long wait to get to the window. We waited so long I thought they were selling chicken dinners at Starbucks. I mean really what could a person have ordered to take so very long? When I finally did receive my drink, it didn't have whipped cream on top of it like it does at other locations. It was a big fat disappointment for close to $6 bucks. Yes 6 bucks for a drink. I will keep riding past this location next time. read more

Starbucks - Coffee & Tea Near Me - Fairburn, Georgia

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Another waste of a Starbucks, I had enough with the camp creek location so I decided to try the fairburn one out. They were out of breakfast sandwiches. I waited in the drive thru for 30 min & that was at 330pm so I can only imagine in the morning. Ordered my drink the brown sugar shaken espresso & it was wrong. Ive been drinking this drink everyday for a month straight. There has only been two Starbucks that I've found that make it the correct way & consistently. I called them Bc the lobby was closed & asked them to remake it Bc I know it was wrong, it literally tasted like iced coffee. No cinnamon flavor brown sugar flavor nothing. They wanted me to go back through the drive Thru I told them no I just waited 30 min. She offered to remake it, she brought it out & it was the same exact thing. At this point I need to find another drink since every Starbucks makes it however the hell they want to make it. I have no idea what is in the bottom of the drink she said it was the oat milk seperated. Again been drinking this same exact drink for over a month & have never seen curds in my drink. read more

Starbucks - Coffee & Tea Near Me - Fairburn, Georgia

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The Fairburn Starbucks is the absolute worst. They close the doors with waiting customers unexpectedly. Don't bother to order in advance ...

This is a super busy spot. The line is always out in the street. I'm unsure of the ambiance because I've never been inside however the interaction at the window is nice. My breakfast sandwich always seems to be thrown in the bag and slides apart..I wish they would consider better packaging for sandwiches etc. read more

I came on a road trip through the drive thru for some much needed coffee. Order was taken promptly, given to me correctly. The gal at the window was friendly even though it was very early in the morning. Easy in, out and on my way. Absolutely no complaints from me. read more

This Starbucks is horrible, they barely open and when they do it's during the times they feel like working which is never mornings!!!! The service is horrible, drinks are commonly made wrong just a very horrible location. Now they are temp closed Smh read more

Worst Starbucks ever! They don't have half of what you want. The drive through board is not updated. You can't get out of line if you want to. I had to wait in the drive through long line because I couldn't get out the line because the board is outdated and they didn't have what I wanted! Ugghh!! read more

The Starbucks is absolutely trash! It's never open! Also they never have anything! Wouldn't recommend at all! Sadly it's the only Starbucks nearby my house but it's literally never open. read more

What's the point of ordering ahead using the app... We waited for our order for 25 mins longer than the estimated pick up up your order time -- while the drive thru line continues to get their orders and leave. Frustrated. Don't recommend. read more

If I could give a zero star review, I would. I waited in the drive thru line for 30+ minutes behind only four cars. This Starbucks is unprofessional and possibly the worst one I've ever been to. After giving my order, the barista didn't mute her headset and I had to listen to her entire conversation with other staff. Do not stop here read more

The worst Starbucks I've ever been to! It's always an issue when I go. When I ask for a substitution or anything they say they can't do that, but I never have that issue at any other Starbucks. They are always out of stuff & clearly didn't gaf about my drink because it was disgusting and bitter. NEVER AGAIN! read more

Sunday 5/16/21 at 1pm...they are SO SLOW!! Plus they have nothing in the store but breakfast sandwiches...no protein box, no paninis...it must be one person making drinks because I waited on drive through for over 20 minutes. Glad I was not in a rush and on my way out of town. Very frustrating to say the least! read more

It's horrible here!!!!! You can only order on app or in drive thru. They always get my order wrong. The staff are not properly trained. The last staff had this place on lock! They need new management asap! read more