Generally mediocre. practically every time I even think about visiting this location they're out of stock on something, usually always popular drinks that realistically should never be sold out for days. cold brew is at least a little more understandable as it takes time to make, but even still it shouldn't take upwards of a week to restock an item on the menu. I'm not saying that for dramatic effect either, this location will GENUINELY be out of an item for a week+. I don't know if it's due to the fact this location is within a grocery store or what, but there's genuinely no way it's normal for items to just disappear from the menu inexplicably for days and days. this is a coffee place that excels at being unusually out of coffee. if staffing is an issue or demand is too high then that should be tended to accordingly, and temporary availability issues on certain items would be understandable, but this seems to be a recurring issue.
Speaking of staff, they're generally nice. I've never personally had an issue, though I will admit sometimes I visit they're a bit chatty with one another even when customers are trying to order, but I guess that's to be expected when you're working at a place that seems to be so abysmally managed. atmosphere is fine, though like I said this location is in a Kroger grocery store so it can get a bit crowded quick. the seating area is generally laid out pretty well though all things considered. the atmosphere is probably the best place about this location, which is saying a lot considering it's, again, in a grocery store...
another issue I wanted to touch on is the mobile order system. I put this last since it isn't necessarily a gripe with this location in specific, but a general gripe with all "joint store" locations. I don't get why you have to pay EXCLUSIVELY with a prepaid starbucks giftcard in order to order ahead at these grocery store locations. the minimum amount you can load onto one of these giftcards is $10, which is roughly double what one person's drink would cost them, and would likely leave an uneven balance left on the giftcard once all is said and done, which means you'd have to reload the card with another $10 if you wanted to order again. I feel it's an extremely predatory system and it literally cannot be that hard to just let people pay ahead with their debit cards as you would at a full location.
between this location and the next closest one in hiram, I would choose hiram since it's at least a full-fledged location and not part of another store. neither are particularly stellar but chances are hiram will at least have what you're looking for in stock. if you absolutely must or if you're passing through Ridge Road and have a taste for coffee, I guess this location works in a pinch. wouldn't make it my go-to in a million years, though. read more