I was passing through the Hamilton Creek area with my wife and needed a morning cup of coffee. Starbucks is our place of choice when on the road. We saw that there was a location easily accessible in Hamilton Creek, so we decided to stop by and grab a cup for the road. The drive-thru was easily accessible, and the parking lot was very easy to get in and out. Our drink orders are slightly complicated. We have one of those orders where you have to apologize before ordering. The young lady working the drive-thru was super patient, kind, and took our order perfectly. We pulled to the window, and one cup was ready slightly before the other, so she provided a little small talk while we were waiting for the next cup. The final piece of our order came, and we hit the road. The drink was made perfectly and hot. The service was pleasant and attentive. The location was easily accessible from the major highway. I couldn't ask for more from a quick stop at a new Starbucks location. Please take note that I have not visited this location before, and it is highly unlikely that I will be back. However, my single visit was a good one! read more

My dog was in the car with me and was panting due to the heat, I pulled through the Starbucks drive-thru and initially asked for a large water. Before I had a chance to decide if I wanted to order anything else, Ethan, the employee at the window, immediately told me that he couldn't give me a water. I then proceeded to order another drink, but unfortunately, his attitude and tone throughout the interaction were very unpleasant and came across as unnecessarily rude. I've never been to a Starbucks where If I asked for a water I've been told not without buying something else. The one positive thing I can say is that my drink was made very well, and I was happy with the quality of it. However, Ethan's customer service, communication, and tone when speaking to customers definitely need improvement. I believe additional customer service training would be beneficial, especially when it comes to speaking to customers respectfully and allowing them the opportunity to finish their order before responding in a dismissive manner. read more

This Starbucks location always takes forever, even when you order ahead! And three times I've gone in the past few months they've gotten my order wrong (like I asked for hot and they gave it to me iced). But then you've waited so long for it that you don't want them to remake it because it will take even longer. There aren't a ton of indoor seating spaces, but there is an outdoor seating area. read more

They usually pretty busy usually what I expect when I go to a Starbucks but this time it was just crazy so many cups sitting down I honestly couldn't find mine, but the staff wire are very helpful when when they do get a chance to finally get to you they do help you as best as they can. I didn't have any of the food I mostly went for a coffee the vibe I mean it was it's a coffee place as a chill spot. read more

I would give zero stars if I could. I've never had a good experience at this location -- not once. My order is incredibly simple: a cold brew with cream and cinnamon on top. And yet, it's consistently wrong. This time, they added caramel drizzle instead of cinnamon. When I asked for it to be corrected, instead of remaking the drink, they scraped the top off and sprinkled cinnamon over it -- after I had already taken a sip. That's not just lazy, it's completely unsanitary. The fact that the first instinct wasn't to remake the drink properly is really concerning. It shows a total lack of care for the guest experience and basic standards. At this point, I think I'm officially done with Starbucks. The service is disappointing, and the lack of consistency makes it not worth returning. read more

One or the worse experiences of Starbucks ever ;( waited at the register to order to have one of the few ladies laughing and talking look over at me as she flipped her hair and ignored me ;( so I gave her the benefit of the doubt and used the restroom. Came back out and waited at the register again only to have her look at me as she chatted with her friends - looked over at me again and ignored me- though I have to say she had her hair flip down amid as she flipped her hair again. Maybe the blue pants and white dress shirt was not the right attire at this location?? read more

Starbucks - a starbucks sign on a brick building - Coffee & Tea Near Me - Dacula, Georgia

As a huge Starbucks supporter I love this location. The staff is always friendly and really welcoming. My coffee is always made right and fast. This location is always open at 5:30am, which is a nice. read more

The team at this location rocks every day. Friendly and efficient My favorite Starbucks read more

They are always out of product! I've tried ordering the Pecan Latte but is never available!

One of the worst experience of any Starbucks. Waited at register for over 5 mins while the cup was waiting at another counter. Poor customer service. Will never go here again. read more

anytime I've came into this Starbucks I've always been put last and now I'm starting to think it's about my race when I DoorDash and come to this store as I'm waiting for the order I walk to the pick up counter and no help 3 people walk in after to the ordering counter and get the drinks made and leave before they even ask if I am here for the DoorDash order, total of 15 minutes I waited and this is not the first time that has happened at this Starbucks location I prefer the one across from Walmart at least they acknowledge me and make me feel welcomed. read more

I come to this location a lot over the past few months, they are always out of products. I always get extra hot half the amount of syrup in my coffee, more than 3 times now they give me normal temperature and normal sauce even though the order taker repeat my order. read more

This is just north of Atlanta, on the east side of the exit from I-85, off the corner of a side street. I stopped here for a drink and to listen to a voicemail left by my doctor while I was trying to maneuver through the Atlanta traffic. I found the drive thru easy to get through in the middle of the morning. I was able to get a snack and a drink within 5 minutes of ordering, which I think is amazingly fast. Orders do not come that quick at the location I frequent near home. I can't speak to the cleanliness of the interior as I went thru the drive thru. But the staff I dealt with was friendly. There is plenty of parking, and the way to get to the drive thru was clearly marked, which I am finding is not the case at other locations. Granted, I have never been here before, and it is unlikely I will be back, but I thought it was good. read more

Starbucks - Coffee & Tea Near Me - Dacula, Georgia

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We just waited 25 minutes inside for drinks. When they took the order there was no name and we had to ask 2X for our drinks. She was fast but kept skipping over our drink order for some reason. No one cares how long it takes. No apology that others walked in our around us. Definitely should have done the drive thru. Terrible customer service and no one cares. Even when you're stressed and in the weeds you can be courteous. That's part of your job. read more

This is the WORST Starbucks I have ever been to and trust me when I say WORST is being nice. 20+ minutes to get 2 drinks. Out of items, no canopy at drivethru speaker (like it's still 2000). Attention from staff is abysmal. DO NOT ... I REPEAT ... DO NOT stop at this location if you want to order from the menu and if you want to actually go somewhere other that their line. read more

This place is hit or miss. The inside is clean and many of the baristas are friendly, but for the past couple of experiences I've had here I have to rate 2 stars. This is the Starbucks I frequent because it is near my school, but unfortunately the past couple experiences have been less than stellar. They have been slow and not very friendly. Today I ordered a cinnamon roll frapp with no whipped cream. It had whipped cream. They took it off for me, which is totally fine, but in doing so they emptied about an inch of my drink off the top. The drink was also pure liquid, which is not the proper consistency. There was no apology for any of this and I would expect more for a 6 dollar drink. The drink was also handed to me dripping with liquid all down the sides and I had to go inside and wipe it off because my cup and hands were sticky. Really a terrible experience probably not even worthy of 2 stars, but because sometimes this place DOES have better service, I have to give them some credit. All in all not a terrible place most of the time, but they need to get it together because recently drinks have been incorrect, wait times long, and baristas not so friendly. read more

Starbucks - This is my drink before I drank any of it. Literally about an inch off of the top. This is right after I pulled up from the drive through. - Coffee & Tea Near Me - Dacula, Georgia

This was single handedly the WORST Starbucks experience I've ever had. I waited in the drivethru line for 10 minutes before finally getting to the ordering menu. I placed a mobile order 5 minutes before I even arrived at Starbucks, so I told them if it was already made, I could run inside and pick it up instead of sitting in the drivethru. The worker said they were "still working on it," and I proceeded to sit in the drivethru line and wait for another 15 minutes. I will NEVER come to this Starbucks again. Sad because Starbucks is usually pretty on top of their game. read more

Weird coincidence that I pull of of I-85 and end up at the same Starbucks that I visited five years ago. It's still a great location with plenty of space, good wifi and friendly and fast baristas. Their drivethrough is solid. read more

Starbucks - Coffee & Tea Near Me - Dacula, Georgia

Let's talk about customer service.... Because this place has got it down! I've mentioned my slight coffee addiction in my other posts. I know what the Starbucks experience is suppose to be like. But this afternoon's experience set a very high bar for my other coffee stops. (Be warned, I've had a lot of coffee today...) I was a little grouchy on my ride home to Charlotte from Atlanta. So I decided to stop for coffee, in hopes of cheering up my ride home. When I entered Starbucks, I was immediately greeted with a "hello!" And a smile. Well done. I got in line for my drink. I had a million other things on my mind, placed my order, paid, and waited by the pickup counter. I noticed how much the staff was interacting with the patrons - so sweet, genuine and interested! The man making the coffees asked the woman in front of me how her day was going. And the cashier was chatting up an older couple (clearly charming the pants off of the wife, haha). I noted how nice and refreshing this was - thinking I needed to write it in my review, when Wayne (friendly coffee maker) called my name. As I picked up my grande caramel latte, I knew that I meant to order a venti but (because I had been such a space cadet) couldn't remember if I had ordered/paid for a venti or a grande. I asked the girl behind the counter what size it was, and she answered "grande" and confirmed that I had ordered and paid for a grande. I said to myself, "Shoot. I definitely meant to order a venti..." And before I knew it, Wonderful Wayne was whipping one up for me. He must have sensed my long day/stressful driving desperation. I left Starbucks feeling taken care of, and cared for! A pleasant and rare find in a corporate anything. Wayne and his crew completely made my afternoon. I'm so glad that I stopped here. I will stop here specifically when I drive 85, and will recommend it to my traveling friends. read more

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The drive-thru at this Starbucks is a circus, occasionally winding itself around the building, parking lot, and into the street. My record was 17 min. in it, and once you're sandwiched between cars front and back, and building/curb on the sides, well, you're at the mercy of just waiting it out, and hopefully the drink at the end of the tunnel, so to speak, is going to be delicious and worthwhile. Drinks here are consistent with the chain, which is a good thing - if there's a particular drink from the Green Mermaid that you like, better if it taste the same no matter what location you frequent. The interior, while quicker than the drive-thru, is seldom tidy. I think the army of employees are too busy manning the drive-thru madness to sweep b/c holy hell, the floor can be a mess. In all honesty, I'd rather have coffee that's not from a chain (two exits north for Higher Grounds huzzah!) but there are some occasions when I'm in the area and just want a strong cup o' SB. Just need to make sure to give myself enough time for it. read more

We love going to this Starbucks! The employees are very friendly and the service is quick. The product is consistent and always correct.

Garbage coffee and never get it right no matter how slow you speak to these people it's telling me to keep writing but I am not a Psychopath that writes a 500 page essay explaining why I did not enjoy something. I asked for a juniper with 5 pumps of sweetener and it tasted like I was eating my cats butthole read more

My absolute favorite Starbucks! The friendliest staff and the coffee and everything else is always consistently great! I also love the new "question of the day" thing they're doing, it's so personable and it honestly made my day (: read more

Best Starbucks ever! Friendly staff and quick service, love stopping by on my way to run errands.

Consistently the slowest Starbucks when it comes to mobile orders I've had the misfortune of experiencing. They have a million people back there and yet can't fill mobile orders within the given window period on a consistent basis. Avoid at all costs unless you have at least 30 minutes to wait on your mobile order. read more

Team members were extremely rude and not welcoming, the place was empty on a busy Friday morning because of this. They were rude to me, I didn't say anything to them to avoid conflict, but I do not recommend going here if you want a good start to your morning. read more

My favorite Starbucks by far! They're a little slow behind the counter but it's understandable with the amount of traffic they have in the drive-through so I ask that if you visit this location you just be patient with the staff. read more

This is probably the slowest Starbucks I've ever been to. I've tried it several times, each time thinking maybe today it will be less-busy but it always takes forever. This morning I got a dirty chai and a slice of lemon loaf. My chai really was sweet like they didn't add the expresso and my son's lemon loaf was not warmed and tasted dry. The drive thru took 21 minutes. read more

On road trip with newborn. Made to wait 30 minutes for online order. Drinks were sat in corner of store unannounced.

Just bought a coffee from Starbucks. The lid wasn't on and it wasn't fitting properly on the cup. The cup was incredibly flimsy. Had to pull over, as it spilled all over myself and my boyfriend and ruined my car seats. So disappointed and will not be returning. read more

Welcome to service with an attitude! Not only do you have to wait twenty minutes for a simple drink, but when you bring it up after a prolonged wait, the staff get an attitude and then give you a drink that's dripping went! I wasn't entertained by the ghetto guy behind the counter singing "Tennessee" repeatedly. I'll visit again to see if they're still disgusting. read more

A few months back I had a not so good "Starbucks experience" at the Hamilton Mill location and had decided to take my business to a different location. Yesterday, while picking up the last bag of whole bean iced coffee from the Suwanee store, I happened to notice a few people talking that appeared to be higher level Starbucks employees. I asked if any of them were district managers and one of them replied, "Yes." Terri introduced herself and I told her and a gentleman (didn't catch his name) how much I loved this (Suwanee) store and their exceptional service. I also mentioned my poor experience at the Hamilton Mill store. She and the gentleman seemed concerned that I wasn't very happy about what had happened. I told them both thank you for listening, got my coffee and proceeded to my car. Terri followed me out and asked if I would go back and speak with Trinity, the manger at the Hamilton Mill store, and give them another chance. She also mentioned that there would be something waiting for me. I let her know I would. I went to the Hamilton Mill store this morning. Trinity was not there. However, Clay, another manager, was expecting me. He took the time to listen and was very receptive to what I had to say. He then offered a very genuine apology and a gift card!?! All I can say is, "WOW!" I don't think I have ever received such service from any other business. Terri, Trinity and of course Clay were wonderful in the way they handled this situation very professionally. read more

This is my favorite Starbucks by far. Friendly staff that doesn't mind too much if you order something unusual. Great quality of drinks, and what seems to be a fair dose of regulars. Nested in an almost hidden area, a decent place for the nearby high-schoolers from Mill Creek can go and hangout after school or on weekends. They just redid the layout not too long ago and it now seats many more people. Overall, 4 out of 5 read more

Starbucks - Coffee & Tea Near Me - Dacula, Georgia

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The slowest Starbucks anywhere. Been all over the country and this Starbucks has to be the worst anywhere. Employees stand around gabbing while the line forms. Just awful, corporate should make an unannounced visit. read more

"Awww, poor Watcher. Did your life flash before your eyes? Cup of tea, cup of tea, almost-got-shagged, cup of tea?" -- Buffy the Vampire Slayer, Season 6, Episode 1 A Starbucks is a Starbucks is a Starbucks, right? Mostly true. This one I almost always visit on my way out of town when driving to Charlotte, Asheville, Greenville, etc. I need caffeine for my trips and this is perfect because I have gotten out of Atlanta traffic, but have not gotten far enough to be dying for coffee or tea yet. So this has always been a less than stellar drive-thru experience for me. I always get the SAME guy and he is short with me because I need a receipt (expenses) and he clearly wants to do anything else but help serve coffee drinks. This time I parked and went inside (lesson learned) and man, what a difference. They were slow, but the staff was friendly. I did have to wait behind an employee on break placing an order with all his crazy quirks and the 50 words he had to use to order his crazy iced green tea, but when it was my turn, the guy behind the counter was refreshingly nice and friendly. I don't have to ask for a receipt anymore thanks to the app, either. Now, I brought in my own cup, and had to give too much direction to the barista to fill it (they always skimp me), but he finally got it after the 3rd time. Overall, this experience saved them from the previous 2-star review they would have gotten. read more

The staff is nice. Just don't be in a hurry. You might fall asleep waiting at the window.

Slowest Starbucks ever!!! Inside the store is clean, and employees are friendly, but the service is so incredibly slow.

Best Starbucks around! Every single time I go here I'm greeted with friendly service and great coffee. If you are going to visit this location go through the drive thru it's a bit cramped inside and fills up pretty fast. I usually get my coffee to go at this location because of that. My favorite drinks are Cinnamon Dolce Latte, Hot Chocolate, Cinnamon Dolce Frapp, Mocha Latte, Pumpkin Spice Latte and Vanilla Frapp! If you visit for breakfast try one of their breakfast sandwiches or a bagel with cream cheese with your morning coffee! Yum! read more

Slow...I mean extremely slow. Stopped by this location twice while traveling over the holidays...both times (separated by 8 days) the location seemed overrun and unable to keep up with patrons. I actually walked in, stood in line for a few minutes (behind maybe ten people) and realized nothing was moving...so I left. It was that bad. I live in Dallas, and I'm beyond used to busy Starbucks...but typically they move patrons through the line pretty quickly. Also complicating matters, the condiment bar was right beside where the coffee was being served, so there was a backup there as well. All in all, I will not be visiting this location again in my travels. read more

still this Starbucks is the worst experience. my husband wanted a late night (9 pm, so not all that late nor close to closing time) Frappuccino. we get to the drive thru and the menu literally has 3 options. He asked very politely if they had other ones and which ones they could make (we have been there several times when they say they can't make certain beverages because they are out of one thing of another). The person replied "um, all of them". My husband said "I don't know what all of them are because you have THREE options on the menu". He said forget it and decided to go inside. He has now been waiting TWENTY MINUTES in an empty store; no one was in line when we arrived. this Starbucks is still by far the worst I've experienced. read more