Long, yet informative, story time. Today is my birthday. Every year I enjoy the lovely birthday reward that Starbucks offers, so it was time to do so this morning. Unfortunately, the stand alone Starbucks is temporarily closed due to renovations, so I had to go to the one in Hy-Vee. I order my drink and ask to use my birthday reward. A gentleman (not so gentle) screams from across the way saying, "OH WE DONT TAKE REWARDS HERE BECAUSE WE ARE A FRANCHISE OWNED BY HY-VEE" okay...sir...you didn't have to scream at me. So, the cashier kindly asks if I'd still like to purchase my nitro cold brew and I say sure. I get my drink, notice the color is completely off, proceed to pay and head out. I hop in the car, take a sip and realize that it tastes awful. I've had many nitro cold brews throughout the years and never had it taste so bitter. So I decide to go back and ask for a replacement drink. The same guy yells across "WHATS WRONG WITH IT?" I explain to him how it tasted and he said, "THATS HOW THEY COME IT COMES FROM A TAP" and I try to kindly tell him that the color is off and tastes really bad. I ask the same cashier if I can just get it replaced and the screamer says "MAKE SURE ITS A DRINK OF THE SAME PRICE OR LESSER VALUE" Jesus Christ sir what is your problem?! At this point, my morning has already been ruined because of his poor attitude, and the woman in front of me even told me "you're paying so much for a drink you may as well get something done right" the same guy makes my drink and of course, it's wrong. I didn't want to come back in for the third time so I sucked it up and went home. I decided customer service needed to hear about this. I wish I had gotten his name, because he has completely tainted this Starbucks location for me. I will not be returning. If I see him after my grocery trip at Hy-Vee, I will kindly wave and hope he changes his customer service skills. read more