This branch of Starbucks is one of two locations which the company has in Durham, which is quite interesting considering the historic city only has a population of 50,000. The other location is a franchise store inside the Marriott hotel, this branch is located close to Framwellgate Bridge and the train station. This location marks the 69th Starbucks store I have visited worldwide.
This branch is quite nice, it has obviously been refurbished recently so does look / feel newish, the decor is nice. It also accepts Starbucks cards and has online ordering, it is known as the Framwellgate Bridge branch on the app.
The service was okay, some staff members did seem nicer than others which made the service average out as excellent, for example I asked about the pouring machine for the Lime sample refresha, a member of staff just told me how to turn it and refused to move and help me, when it didn't work but another member of staff volunteered, it was like the weirdest version of good cop bad cop between Starbucks baristas.
I ordered a Venti Iced Vanilla Latte with Blonde Espresso and Whipped Cream with light ice, the overall coffee quality was good, to an average standard.
The toilets were accessed through radar key for disabled or standard toilets, they seemed clean.
In all, this is an above average Starbucks store, maybe slightly above average with decent service overall, and this branch has a slightly good relaxing feel to it, hence warranting a medium to high three star rating, the slightly poor selection of merch such as not stocking the "You are here collection" mugs and issues with some staff members here who were working, do let this branch down slightly. read more