The last few times my order at Starbucks has been lacking. The way they prepare my drink or missing my added customization. I always order through the app, so how can this happen. I enjoy Starbucks matcha but this is unacceptable. read more

I ordered a 10 dollar venti coffee and it was half full I bring it to their attention and then they want to verify if In fact I did order a venti just threw it in the trash and they can keep their attitude. read more

Service is SO slow. If you're in a rush do not go here. They do not care who is waiting and for how long. "We're still working on it." A Lie! They started it once I reminded them. If you hate your job please don't work in customer service. Waited 25 minutes for 2 drinks. Taller worker with blonde hair, might as well not have clocked in today at the pace he was moving. read more

I usually don't leave reviews, but this has been a repeated issue at the Dowlen Starbucks. Too many times I've had to either come back to get my drink remade, go to another location, or just deal with it because I didn't have the time. Most recently, I ordered a matcha with oatmilk, a splash of water, and 3 pumps of sugar-free vanilla and hazelnut. Instead, it was made with the wrong milk, way too much water, and no real flavor from the syrups. I ended up driving to another Starbucks just to have the drink fixed. Unfortunately, this location has been consistently disappointing, and it's left a bad taste in my mouth--literally and figuratively. read more

July 9, 2021 Been here the last 3 days in a row... Come here every time I come home (live in Galveston) I came yesterday too. This store reminds me of the one on the island...popular location but often out of products/ingredients I will still give them 5 stars because I still get something no matter what...but, management may need a lesson on inventory?! read more

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I came here as a treat for myself because I don't do outside coffee places anymore. I have discovered most of them put sugar pumps in their coffees I guess to make the base taste better, and I cannot do that. Plus Starbucks has gotten out of control with their prices. However, I wanted to try the viral Keto Pink Drink. I love the Pink Drink so much I started making it at home, but it is loaded with sugar. This one rocked. Not the same but a definite close and delicious. I ordered my drink in the app and saw I must have selected in store pickup. Even with at least 8 cars in the drive-thru, it took maybe five minutes for them to have my drink ready for pickup. My experience has never been this quick in Houston. The location is small and clean. read more

Starbucks - Keto Pink Drink - Coffee & Tea Near Me - Beaumont, Texas

Horrible ticket times, look at my mirror and the cars down the line, takes 15-20 to order at the speaker, another 15 to receive your item. Horrible ticket times... read more

Starbucks - Everyday, all day, theres insane lines that take forever. Its been like this for the last two years. Clearly the management doesn't care. - Coffee & Tea Near Me - Beaumont, Texas

The service is horrible! They were suppose to close at 10:30 pm today and they had all chair up, the doors locked, and the guy inside had his headphones on and would not come to the speaker when we went through drive through. He looked right at us and ignored us! This is the worst customer service we have ever had! Corporate needs to get involved asap and I will be reporting to corporate very quickly. This is not how you treat your customers. 6/28/2025 read more

Starbucks on college is much better. The one on Dowlen really depends on who's working there. The afternoon shift is definitely not good at all- they always mess up orders then get mad when you want it corrected. The wait is always a minimum of 20 mins and the coffee sometimes tastes like day old garbage. I ordered the same thing I order every morning and here's how it went... Me: hey can I get a venti iced pistachio latte with oatmilk, light ice, and no whip cream. And how many shots of espresso does that come with?" Guy: you want an extra shot? Me: oh I was asking how many it came with Guy: 2 Me: ok I'll take an extra. Goes to the window. Waited 10 minutes. Guy *hands me a hot latte* Me: I ordered an iced latte Guy: talks to another guy making the coffees who ended up dumping the hot coffee into a cup and put I e in it then handed it to me. The coffee wasn't 3/4 full. Me: Can you put more oatmilk please this isn't full Guy: annoyed at me (even though I paid almost $8 for this damn coffee) Other guy: mama this is what you ordered. Light ice Me: I order this every morning and it's always filled to the top. Other guy: well they aren't supposed to but I'll do it this one time. Like are you serious? Paying $8 for coffee and they made a big deal for filling it to the top after I had waited in line for 30 minutes. Just go to college st. They have more employees, they're so friendly, coffee is always delicious and they never mess up! The line doesn't take forever. read more

Starbucks - Coffee & Tea Near Me - Beaumont, Texas

This is like the 10th time I'm reviewing this Starbucks. Actually gets worse every single time I go here which is NEVER ANYMORE because it's so assss. This Starbucks single-handedly got me off of all caffeine bc I just couldn't go anymore. Drinks SUCK. Service sucks worse. Go to Oz for something else read more

There is always a long line for the drive thru. I went around 9:45, well after the morning rush, and it was still packed! I went inside to order and we waited 20 min for our drinks. As I waited I saw one ladies drink messed up, another had part of their order forgotten, and someone waited for their drink longer than me! Crazy. Oh and while all this was happening, there were some employees there just standing around. read more

Visiting family for the holidays and found this Starbucks (not the one in Kroger). This Starbucks is a big attraction for the area, the line was wrapped around the building and standing room only inside. I think they are understaffed with the amount of traffic this store sees, nevertheless the staff they do have are wonderful and drinks were perfect. I love the note board filled with encouraging post Its for people to read, what a great idea. read more

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38 mi to get ONE drink...ridiculous. I've been coming here for years and this has never happene. Unbelievable even for the Holidays. Never again, Dowlen Road. read more

I'd give 5 stars bc they are the better Starbucks in Beaumont. However it's their drive thru. It forces patrons to line up in on coming traffic lanes. Which leads to longer lines. Confusion. read more

Starbucks - Drive thru problem - Coffee & Tea Near Me - Beaumont, Texas

Stood at the register for 12 minutes...never greeted and never got to place an order. A girl walked up to the register twice on her cell phone. I've never experienced anything like this. We finally left at 12 minutes. read more

Manager lets employees make their own rules. Service and coffee suck about 90% of the time. Billy, the regional managed refuses to make any changes. read more

This is the worst Starbucks I have ever been to! My last mobile order took 35 minutes for only 1 drink, I've had mobile orders that they've never started on by the time I got there, my drink has been made wrong more than once and the line is always very slow in comparison to other locations. I'm done with this one. read more

out of matcha, out of brown sugar, out of dolce, finally settled for an iced white mocha... should've just left. i then waited for 30 minutes in the store for my drink that was misplaced & i then received watered down with the whipped cream all melted. No customer service & still paid full price. 0/10 & won't be back read more

Terrible Starbucks!!! It's soooo slow!! It doesn't matter whether you use drive thru which is always backed up because they're so slow or if you go inside and wait... Understaffed for sure! read more

Slow and unorganized!!! Ordered Sunday at 10:30 on my mobile app. I'm at the place now 15 minutes later and still waiting. Won't be back.

I placed an order using the app and went to go pick up my order. There wasn't anyone in the drive thru ordering so I decided to pull on through to the pick up window. They looked at me confused at what I'd be doing at such an establishment's window at these hours. I told them I ordered on the app and they proceeded to tell me how I need to pick up my order next time. Unnecessary confrontation this a.m. I just want coffee and to be left alone in the morning, is that too much to ask for? read more

Starbucks - Coffee & Tea Near Me - Beaumont, Texas

Oh wow. Just waited in the drive through for 30 minutes. Four cars in front of me, and it took 30 minutes. There may have been a few shed tears from my daughter in the back seat as she became more and more impatient. I don't drink coffee (my awesome wife does), but that definitely reminded me why I don't bother. read more

Really good the the pepole who work here are really nice one said you look nice today it even has really nice coffee

Decent location. I've come here a good amount of times for various reasons. It can fill up with people, but for the most part, you can find a table and an outlet if you need to use your laptop or study. This is a smaller location, but their outdoor patio area is great for meeting up with friends or studying. It's shaded, so that's great. Inside, there are about 3-4 smaller 2 seater tables against the window and then 3-4 lounge chairs, 1 community table in the middle, then about 9-10 more seats towards the "back". The drive-thru line can get pretty backed up. Some days you'll find it with 2 lines from people coming from different directions, so one going towards Folsom, then the other going towards Kroger's gas station. Craziness! read more

Let me start off by saying this is my fav Starbucks, we go there all the time. But, this last visit we waited around 25min for our coffee and there were only three people ahead of us in the drive thru. Also, I ordered the new tye-die frappuccino and I got a banana cream drink with minuscule sprinkles on top. It was completely yellow. On this particular visit they also messed up our order, giving us the wrong cake pop. Like I said, this is my fav Starbucks but if changes are not made i will not be coming back very often. Go to Mission Grounds in Vidor, TX for your coffee, pastries, and lunch. Great food and great people. read more

Starbucks - "Tye-die" Frappuccino, more like banana creme cone. - Coffee & Tea Near Me - Beaumont, Texas

Not going lie I don't appreciate the lady asking for a tip upfront not even the Starbucks in Nederland do that threw the drive thr

A 10 minute mobile ordered ended up taking 50 minutes and they said they if you go through drive thru it would be faster, even after a long mobile order line. Poor management read more

Wouldn't even give them a star if I had the option. They remodeled recently and made the inside smaller than it already was. It's always so filthy inside. The service is terrible and takes seriously forever. My kids always ask when we pull up if this is "the Starbucks that takes forever." I have tried and tried to give them a shot in hopes that my experiences would improve but they've just gotten worse. My lattes always taste bitter. (The espresso just sits too long before mixing) none of the other locations have issues making my drinks, just this one. I feel like they would be better off shutting this whole location down and starting a new bigger one that better accommodates the volume of people who come and staff accordingly. The only reason I can think of for it to take 30 minutes per costumer to make a coffee and back the line up as bad as it always is, is a staffing issue. Or train them better! It's just absolutely ridiculous. read more

This place is painfully sloooow. Mobile orders take forever to complete and the drive thru makes you question whether you have enough gas in your tank. read more

THIS STARBUCKS IS AWFUL. they are out of everything!!!!! not a single thing. not the most BASIC drink and food items. how are you out of EVERY HOLIDAY DRINK?!?!? despicable. i mean a discount would be nice. i mean do u ppl even have MILK?!? this isn't even funny. here i am paying 20 bucks and waiting in line forever to get what i don't want. I have never seen more awful service anywhere do not go here. they literally had to put my oatmeal in a cup because they are out of containers. read that again. read more

Terrible experience. The workers behind the counter were out done by the volume of business. They were out of quite a few items and slow. I guess they were working hard, but they were getting further behind. The 20+ minutes it took us to get our 2 coffee drinks was a little much. Apparently the mobile app gets priority too. The girl that came in for her stuff came back several times saying her order wasn't correct. This trumped the rest of the orders waiting. People behind us got their orders ahead of us. I don't think I'll be back here too soon. No, I'm sure of it, won't be back. read more

The mobile app makes ordering ahead of time and it being ready worth it when you're in a hurry to get to the office. Coffee is always tasty and made correct. Also a great hang out to sip some coffee and do some work - free WiFi is available. read more

I don't know why I even bother to come here. Every time I hope that things will be better, they never are and I come out disappointed. This Starbucks is run down, at every visit they are out of something - it's been napkins, straws, drink stoppers, coffee sleeves at various visits. Not to mention that the line goes by very slowly & then you wait a while for your order. They need to hire more people! The only reason why people come here (including me) is that it's the only Starbucks in west end Beaumont and even if they don't have all the other supplies, you do get the Starbucks taste and drink when your drink is finally made. You just get to have a miserable experience at this location. read more

Stopped here on Monday at 5:30am. Dark skinned girl with the extensions was quite rude with a sullen expression. No hi, no "what can I get started for you", didn't tell me my total, didn't say thank you or any other word to me, for that matter. At least her coworker had said "Hi, she'll be right with you" when I came in. I sat outside and mentioned it to the husband and wife sitting near me, their experience with her was similar to mine. If you don't like your job and hate being there, that's your prerogative. But don't let everyone see it by being a rude twat. read more

This place, in no way, lives up to Starbucks' standards. The men's room was dirty, smelled like stale urine and had flies flying around. Looked like an unclean, convenience store bathroom. The staff was mostly friendly, but slow and seemed to have many standing around doing nothing. read more

Another Starbucks location. But it's in the booming area of Beaumont, TX where people eat, shop for groceries and work. The employees here that I've come to know are very friendly and always carries a smile =D So, get your Wi-Fi on, get your caffeine on. Just come on =) read more

Starbucks - Coffee & Tea Near Me - Beaumont, Texas

OMG...are there really only two Starbucks in the whole city?! Why did it take five minutes to hand my grande bold to me? I will give dues to the fact that the friendly chap working the counter had to be about 16. I love your coffee starbucks, but you've completely lost your coffee shop vibe in your modern locations. read more

I was traveling I-10E and was in need for a Starbucks. This was the closest where I was at. With about 7 cars in the drive-thru I thought it would've been quicker if I went inside to order. When I walked in, there was 1 other person in line. I ordered 2 drinks off the menu and it took about 20 minutes to get my drink. Looks like they were making the drive-thru a priority. Now I know to use the drive-thur no matter how many cars. Lesson learned, though I think walk-ins should be treated separately. Also, the condiment bar was pretty messy and needed re-fills. I had to request for them to provide the venti straws. read more

Slowest Starbucks ever!!!! The service is not up to par fire Starbucks. The associates don't seem to want to be here! read more

Starbucks - 13 car pile up in the drive thru. - Coffee & Tea Near Me - Beaumont, Texas

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I come here every morning near about and I always get my coffees around 5:20-530 usually takes about 5 mins and then I'm out on my way to work! It always tastes great and is made right! Thank you Starbucks for my morning caffeine fix!!! read more

Starbucks - Good morning! - Coffee & Tea Near Me - Beaumont, Texas

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