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Star Spa

5.0 (1 review)
Open 9:00 am - 9:00 pm

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Services - Star Spa

Therapeutic massage

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Tina’s Heavenly Touch Massage & Day Spa - Osmosis skin care 
Jane iredale makeup

Tina’s Heavenly Touch Massage & Day Spa

(53 reviews)

$$

Got my fiancé an hour massage for mother's day and she absolutely loved it!!! Definitely the place…read moreto go

I bought a gift card on Tuesday for $325 for a spa day at Tina's for my wife. That night, she said,…read more"Oh, I've been there before. It's old and funky and not a spa experience." So Wednesday morning, I called Tina's to ask for a refund for the gift card. I explained that it was never used and that we decided to go somewhere else. Edward, who answered the phone said, "We can't give refunds for gift cards." So I went to Square's website where I actually bought the card (linked from Tina's site). Their rep told me that Tina's could, in fact, issue a refund for a gift card and even gave me a link to share with them: https://squareup.com/help/us/en/article/6168-refund-to-gift-card-in-the-square-point-of-sale-app. I called Edward back and tried to share the link. He said, "The owner knows how to use the Square app." So I asked him to have the owner call me. Later that day (yesterday), someone named Alicia (not the owner) called and told me, " We don't give refunds for gift cards." I explained that I just bought it yesterday and it had never been used and I offered to give her the link to the refund instructions. She refused and got hostile with me telling me they have to pay $8 for each gift card issued. I told her I would be happy to reimburse them for the $8 if I can get my $325 back. Then, I asked to speak to the owner, Tina, and was told she would not be available until after Easter. I'm sharing this story because I've been in business for 30+ years and I would never treat anyone like this. If a customers asks for a refund and I have not yet delivered any product or service to them, they are entitled to that refund. And telling them, "that's our policy" wouldn't cut it!

Star Spa - massage_therapy - Updated May 2026

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