1. STAR Physical Therapy Lebanon, Tennessee - West

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Lebanon, TN

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STAR Physical Therapy Lebanon, Tennessee - West

5.0 (1 review)
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5 years ago

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As a medical professional, I do not typically write reviews, but I feel compelled to share my…read moreexperience in hopes of helping others avoid the same mistake. My first visit to the Spring Hill location for my trigger thumb was positive. However, after I was referred to the Mt. Juliet location for a procedure consultation, the experience became very disappointing. No one contacted me about the referral, so I had to call several times before I was able to get scheduled. After the consultation, my procedure was set for Friday, June 26, and I was told I would receive a call a few days beforehand with the details. That call never came. Despite following up several times, I was repeatedly told someone would return my call, but I still have not heard back. I used vacation days for the procedure and the three days afterward for recovery. Based on this experience, I strongly recommend researching other options before choosing this establishment. If this is how they treat a fellow medical professional and retired veteran, I question how others may be treated.

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First visit here, looks like another class act facility in the Vanderbilt Family. Just checking in…read moreand the lady at the counter is so kind and lovely.

I'm REALLY torn on what I should leave for my review...so here are the facts:…read more-called on Monday to make an appointment and expected to have to wait a few weeks at least, they were able to get me in the next day. -My appointment was at 2:30, but I was told to arrive 15 min before to do paper work, so I checked in at 2:15 on the dot. -I sat in the waiting room for nearly an hour waiting for a nurse to take be back, when I went to just reschedule my appointment for another day (3:10), a nurse came up to bring me back to an exam room. -It took the nurse quite a while to input all my information, however while we was doing so, another doctor (not the one I was scheduled to see) came in to see if we should do x-rays, which he agreed that we should. -I change into a gown and go to the x-ray room, the techs were very friendly. -I got back into the exam room and within 5 min, the other doctor (not the one my appointment was with) came in, did an exam and spoke with me about what he thought the issue was. -I waiting about 20 min for the doctor my appointment was with to come into the exam room to discuss everything with me. By this point, it's 4:10...over an hour and a half after my appointment time. -Dr. Liddle was wonderful, he was friendly, made me feel very comfortable and explained everything to me in a way I could understand as well as throughly discuss my treatment plan with me. My follow up appointment is going to be at his Mt Juliet office, first thing in the morning, so hopefully they won't be running behind and I'll be able to get on with my day!

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STAR Physical Therapy Lebanon, Tennessee - West - physicaltherapy - Updated October 2026

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