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Lebanon, TN

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STAR Physical Therapy

5.0 (4 reviews)
Closed • 7:00 am - 6:00 pm

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5 years ago

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9 years ago

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9 years ago

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Lebanon Center for Rehabilitation and Healing

Lebanon Center for Rehabilitation and Healing

1.0(3 reviews)
0.5 mi

One star. A tour that looked nothing like the actual care…read more We chose this facility for my grandmother's stroke rehabilitation after touring five centers and narrowing to three. During the tour the place felt warm and the staff seemed attentive and kind. The reality after admission was the opposite. On arrival, no staff greeted us or told us what to do. We waited two hours before my mother finally went to the nursing station herself. When she asked the charge nurse, Kim, what paperwork we needed, Kim rolled her eyes, huffed, and explained the forms in a condescending, oversimplified way. My mother is an RN. Only after she said so did Kim's tone change--which tells you the dismissiveness was a choice. While we waited, my grandmother's roommate sat in a soiled diaper for an hour and fifteen minutes despite asking for help three times. Help only came after my mother went into the hall and asked directly. This was not a one-time lapse. On discharge day, a patient called out for help for 32 minutes with no one checking on him. The contradictions were just as troubling. During the tour we asked specifically whether we could take her out for meals and activities and were told yes. On June 5th we took her to a pool, where she only sat with her feet in the water. On June 10th my mother was called and reprimanded for it, told it suggested grandma was "healthy enough" not to be there, and informed she could no longer leave for any reason until discharge--directly contradicting what we'd been promised. Her June 9th care plan also listed her as not a fall risk, which is flatly incorrect and a serious safety error. The worst came at discharge on June 16th. We arrived at 9:36 for a 10:00 readiness time and weren't seen until 10:42. Kim said she would call in grandma's prescriptions and send home the remainder. At home we discovered one medication had been given at double the prescribed dose. A medication error, a misclassified fall risk, patients left calling for help, broken promises, and a charge nurse who was consistently condescending and intimidating. My grandmother looked frightened every time we saw her. The five-star marketing does not match the care. I would not send a loved one here.

This place is awful! If you love someone don't let them go there. So disorganized everyone's a boss…read moreand nobody wants to do the work because it's not their job to work apparently. It's dumpy and rundown inside.

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Lebanon Center for Rehabilitation and Healing
Lebanon Center for Rehabilitation and Healing
Lebanon Center for Rehabilitation and Healing

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STAR Physical Therapy - physicaltherapy - Updated October 2026

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