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    Tennessee Orthopaedic Alliance - Hendersonville

    Tennessee Orthopaedic Alliance - Hendersonville

    1.0(2 reviews)
    8.7 mi

    I came here to have a doctor look at my foot the people there wanted me to fill out 15 pages of…read moreinformation asking stuff such as my wife her social security number to where I work questions that had nothing to do with my foot and wanted me to do it all on a phone I got up and left I just wanted to come see the doctor handy my insurance maybe sign a piece of paper saying I give him permission to look at me but no you're going to have to fill out pages of information that have nothing to do with you they will ask you if you drink alcohol if you take any medicine if you've had a heart attack if you have any STDs I don't know what any of this has to do with a doctor looking at your foot it was a huge waste of time and anybody over 50 will hate sitting there trying to answer 15 pages of information on your cell phone

    We were referred here by our ER doctor. Called scheduled gave all insurance information. Showed up…read morefor the appointment and early, checked in paid our copay and sat to wait for the doctor. They then informed us after all of that they do not take our insurance! What a way to stay on top of things and have able bodied employees do their job! The ignorance of them to not even pay attention prior to charging a copay is astounding to me! How about you re train your employees in proper procedure to confirm insurance prior to an appointment. Thanks for having us schedule, show up and have my poor daughter sit there with a broken arm as your inept staff did a piss poor job. I don't care that we got refunded after your screw up, there never should have been an issue to begin with.

    Bone and Joint Institute of Tennessee

    Bone and Joint Institute of Tennessee

    3.3(22 reviews)
    39.4 mi

    A bunch of the best doctors got together and formed this group. I have had surgery with Dr…read morePerkinson and worked with Dr McNamara. I wouldn't go anywhere else but to Bone and Joint.

    The nursing staff and Dr. Watson were absolutely wonderful! My Issue is with the front desk. I have…read morea new insurance card. It took 40 minutes for them to get things to go through. Part of the issue was they couldn't see everything on the card. They were sharing the magnifying glass. They weren't sure what my name was for some reason. They asked me if my husband was a woman because they thought he had a female name. She kept mispronouncing his name. I don't know what that had to do with anything. They were trying to find out who was who on the cards. I even gave them my drivers license and they couldn't figure out who I was. They could've just copied the card and took care of things themselves while I saw the doctor. Instead, they made me wait for 40 minutes standing for about half of that because they couldn't get things situated. Why didn't they just let me go back and get everything taken care of while they were running my card? also, to beat everything, they wanted me to call the insurance company to see if they were in network. Such a beautiful building and wonderful staff, the front desk was really challenged!

    Photos
    Bone and Joint Institute of Tennessee - Our state of the art facility on the campus of Williamson Medical Center.

    Our state of the art facility on the campus of Williamson Medical Center.

    Bone and Joint Institute of Tennessee - Our grand staircase decorated for an event.

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    Our grand staircase decorated for an event.

    Gautsch Thomas MD - sportsmed - Updated May 2026

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