I fell and broke my collarbone last week. I had an appointment with Dr Arthur on Monday and he did…read moresurgery on Tuesday. The care I received from the doctor part and the surgery center was amazing. I've never seen such a group of competent, compassionate and capable medical group. Even the lady at the volunteer desk offered to help me when I expressed a need to go to the restroom since my arm was in a sling. She reflected the culture of the entire staff. I have never felt more cared for than at this medical facility. The facility is only a few years old and very clean. If you are in need of any type of care done at this facility, I highly recommend them.

He took care of me. He was nice and thorough. Couldn't ask for better care. His support staff were…read moregreat as well

I would not recommend this physical therapy office based on my experience…read more I had an initial evaluation scheduled weeks in advance and made significant efforts to ensure I could attend. In fact, I chose not to travel out of town that weekend specifically because I did not want to miss this appointment. I also completed all intake forms and paperwork online ahead of time to make the process as smooth as possible. Unfortunately, there was a major accident on the highway during my 40-minute drive to the office. As soon as I realized I would be delayed, I called the office twice, but no one answered. I left a voicemail explaining the situation and letting them know I was still on my way. I finally received a callback when I was only two minutes away from the office. I informed the front desk that I was pulling into the parking lot. When I arrived, approximately 20 minutes into my one-hour appointment, I was told that my therapist, Grant Mullins, would not be able to see me because an entire hour was required for the initial assessment. What made this especially frustrating was the complete lack of flexibility, empathy, or effort to find a solution. Grant was present and watched the conversation taking place at the front desk from one of the treatment stations, yet never approached me to discuss the situation personally. There were no patients with him at the time, as the appointment slot had been reserved for me. Rather than attempting a shortened evaluation, discussing next steps, or even acknowledging the inconvenience, I was simply turned away after driving 40 minutes to get there. I understand that schedules matter and that policies exist. However, exceptional patient care requires communication, professionalism, and basic courtesy. After making every reasonable effort to notify the office of my delay, completing all paperwork in advance, and arriving ready for my appointment, I expected far better treatment. Instead, I left feeling ignored, disrespected, and as though my time had no value. I don't know if race has anything to do with it, but it's an all white office in Tennessee, and I am black. Based on this experience, I cannot recommend this practice and will be seeking care elsewhere.

I needed PT after a surprise diagnosis and unplanned surgery which, combined with weeks of…read moremandatory rest, had me feeling twice my middle-age. I could barely even hold my 3-year-old daughter! I chose Beyond simply because it's close to my office, and I'm so glad I did. Javier and his entire staff (shout out to Concilia, Romany, and Grant!) prioritized deep understanding of my condition and goals, and tailored the perfect plan to guide my recovery. Combining patient, focused visits and a detailed home exercise regimen, they kept me both challenged and encouraged. And it worked! I'm once again lifting and tossing my baby girl with ease, and overall feeling better than I have in years. My course of treatment at Beyond PT was an incredible experience--feeling less pain and greater strength every single day. I wish I could just keep going, but, you know, economics. Yet as I leave, not only have I accomplished my rehabilitation goals, but I have a toolbox of stretches and exercises that will keep me feeling better and stranger as long as I choose to keep using them. I highly recommend Beyond Physical Therapy at Berry Farms!

My body has been folded, spindled and mutilated, so after the last few injuries I've ended up in…read moreResults Physiotherapy. Every time, I went in hurting and left feeling great again. In the 2014 visits, they were helping clean up a mess, while in the most recent sessions, they were working mostly to alleviate pain.In both cases, the trained physiotherapists somehow returned me to the land of the healthy. The attitude of both the trainers and the front office staff was helpful and friendly. Not only have I have I been one Result's return patients, but my wife is receiving there now. I can't give any better recommendation than that. Five stars for Results. i

This group has exceeded my expectations. (I do not hand out many 5-star ratings, either.) Like…read moremany users of physical therapy, I've been to this site many times over many weeks, so my rating is based on lots of observations. Here's why I love this place: - They keep their appointments. I've never waited longer than five minutes. - Everyone there is professional, courteous, and friendly. - My therapist as well as the technicians all listen well. - The facility is clean, well lighted, and well equipped. - The staff seem to have some fun while they work, making for a pleasant environment. I highly recommend this place for anyone in need of some PT.

Dishonest Billing…read more Unfortunately, there isn't a rating below one star. Know what you're getting into. I began my PT experience in December 2023. Initially, I was told that working toward my insurance deductible, each session would be $100 out of pocket. It seemed high, but Benchmark was recommended by my doctor. I did 2 sessions a week for a few weeks each time paying out of pocket $100. After 8 weeks, I was actually worse than when I started for multiple reasons, so I stopped. Shortly thereafter, I received a bill for $1,200+ for the balance due on the sessions that I completed. No one ever told me that the $100 I was paying for each session was only part of a $281+ total amount due. At no point did anyone tell me about the total amount for each session. I contested the bill and got an itemized accounting for each session that was shocking. As an example, they bill $69 (per session) for 15 minutes on a recumbent bicycle for your warmup. Some of my sessions were billed to insurance at $361 each. I would never have agreed to start the PT sessions had I known that important detail. I now understand from their Customer Service that this issue has happened previously and is being addressed with training for Accounting Staff. Nonetheless, my $1,200 is still due because I signed the insurance agreement. Subject to being turned over for collections if I do not pay. Albeit never having been told the true amount for each session. After sharing my story with my doctor, his practice has since stopped recommending Benchmark PT. They were not honest with me, and I strongly recommend that before engaging with them, have a detailed session financial quote in writing. In my experience, Patient care is second to financial gain for Benchmark Physical Therapy.

The best part about shattering my collarbone was choosing benchmark for my physical therapy!…read more Casey was so kind on the phone and even ran my insurance without me asking to make sure it was covered. Even under a mask Casey always had a welcoming smile (impressive). Dr. Garells made me feel comfortable and very informed, as I do ask a lot of questions. I was not thrilled to have 9 weeks of physical therapy ahead but Dr. Garrles assured me I would be grateful I did. Along with Dr. Garrels was a very impressive student assisting. Roni was not only very well educated but also funny and thoughtful. We didn't just talk about my injury which was very refreshing. I began looking forward to physical therapy each week and even elected to finish virtually. I do not live in Tennessee and had to come back to NY. I was worried I would have to start all over but instead I got to graduate on FaceTime! Although I hope to never have an injury like this again, if I did I would be right back at Benchmark. Thank you so much to each individual that made my recovery seamless!

I almost want to cry writing about how life changing this place has been after just two visits. For…read morethe first time in 7 years my arms don't tingle or fall asleep when I lie in bed. And that's not even the issue I went in for! Dr Treadway has helped me understand the mechanics of my body and how everything is connected- more than any PCP has given me in all my years of back pain. I have a long way to go in getting my body moving how it should, but I know how to get there. Highly recommend!

The Movement Chiropractic & Manual Medicine is the absolute best! I have been to many chiropractors…read morethroughout my life and Drs. Davis and Treadway (husband & wife) put the rest to shame. I absolutely LOVE that Dr. Treadway does soft tissue work in addition to chiropractic adjustments, because it often so needed. They also offer cupping, dry needling, and other services that l'm sure l'm completely unaware of. They accept insurance too, which often makes them much more affordable than most other chiropractors. I have Tourette Syndrome, which makes me a complex and easily injured patient, and unlike multiple other chiropractors, Dr. Treadway has never ONCE mentioned that I need to stop doing my tics or guilted me for doing them, which I SOOO appreciate because it would absolutely crush my spirit and make me feel so so discouraged. I actually thanked her for that at my most recent appointment and she said something like "Why would I make you feel bad or tell you to stop doing something that you have literally no control over?" She is truly so patient and incredible. Location-wise, they aren't the closest chiropractors to my house (I live south of Franklin and they are in North Franklin), but if necessary, l'd drive even farther to be adjusted by Dr. Treadway because of how much better I feel after her adjustments by her. Highly highly recommended! I also take my elementary aged child who can be a handful and Dr. Treadway is so patient with my child a gives my child such thorough adjustments. My child really likes going to see her. I should also mention that my husband gets adjusted by Dr. Davis and is very pleased with Dr. Davis' adjustments. The 7:00am appointments they offer are very convenient for him because he works close-by in Cool Springs and is able to get adjusted before work. Lastly, I wanted to mention that we would still go to Drs. Davis and Treadway if they didn't accept insurance because they are so exceptional. The fact that they do is just the icing on the cake.

This facility was recommended highly so I called with some questions. The lady would answered the…read morephone was so rude, it really put me off. She cut me off mid-question to ask about our insurance and whether it was in network (I've never had someone make me call to find this out). Every question I had was met with negativity and/or something I needed to do before making an appointment. She honestly acted like I was bothering her. I doubt highly we will pursue an appointment.

Repeat customers - this time my wife for consultation regarding surgery for her broken leg. Dr…read moreArthur and staff are absolutely wonderful and have provided the very best care we could ask for.

Consistency of quality care, providing professional physical therapy and a very experienced team of…read moretherapist

My reason for giving them one star: Major billing issues…read morefor patients with Blue Cross. Resilient charged my wife more than what we should have paid (according to our EOB) and required that she pay money up front. My wife had met her deductible and should have been charged $12 (20% of $60 allowed). Instead, they made her pay $72. They did this twice. When I noticed the EOB said we should have paid $12 (instead of $72 they charged us), I called them. Resilient said Blue Cross cut their payments and they are charging patients extra to make up the lost income. I told them that this is not allowed and Resilient responded that it was. If you are a patient of Resilient and use Blue Cross insurance, you should check your EOBs and make sure that you haven't paid them more than what Blue Cross says you should. If you did, don't waste time calling Resilient. Call Blue Cross.

Walked in to no receptionist. 5-10 minutes of standing around when the X-ray tech finally came out…read moreto greet me. After a few minutes of chatting about why I was there, he took me back for X-rays. After taking the x-rays, he talks with the Dr. and then tells me that because of "software issues" the he can't show/message the Dr. my x-rays...the x-rays are unviewable. Dr. finally comes in to discuss the issues I was having with my knee. After a 10 minute discussion, I am given a referral to a different imaging facility to get the x-rays done again. $264. Two Hundred and Sixty Four Dollars...for?

The absolute best Ortho place ever!!! I've been a patient…read morefor the past decade as I've lived in Spring Hill my whole life. I've been here since before they relocated. Nothing but nice things to say for this facility, really kind educated staff. Very patient and kind. I seriously wanted to hug my doctor, I believe Brian. Thanks all.