Consistency of quality care, providing professional physical therapy and a very experienced team of…read moretherapist

My reason for giving them one star: Major billing issues…read morefor patients with Blue Cross. Resilient charged my wife more than what we should have paid (according to our EOB) and required that she pay money up front. My wife had met her deductible and should have been charged $12 (20% of $60 allowed). Instead, they made her pay $72. They did this twice. When I noticed the EOB said we should have paid $12 (instead of $72 they charged us), I called them. Resilient said Blue Cross cut their payments and they are charging patients extra to make up the lost income. I told them that this is not allowed and Resilient responded that it was. If you are a patient of Resilient and use Blue Cross insurance, you should check your EOBs and make sure that you haven't paid them more than what Blue Cross says you should. If you did, don't waste time calling Resilient. Call Blue Cross.

Note to all that suffer from TMJ (Temporomandibular Joint Dysfunction) -…read more William Alexander at Affinity Acupuncture has cured my TMJ! He has absolutely cured the discomfort and clicking without having to wear a night guard or take any medication. I recommend highly his expertise! Try it and you will see the benefits......

I have been dealing with excruciating face and jaw pain for the last 15 years. William has always…read morebeen very flexible with his schedule getting me in at anytime. He is very professional, friendly, polite, kind and considerate. I would recommend him over anyone else.

Dr. Jaime is great. She really helped me. I have tried a few therapists, and Dr. Jaime is the one…read morethat gave me the best care.

Dr. Jaime Loeffel is the absolute best PT I have ever worked with. She worked to build an…read moreindividual program that worked for my personal issues. She does not merely pull up a computer progtam, she induviduslizes. She would sometimes think of an exercise to add between visits and she would email instructions. Her expertise is far beyind others and her dedication to help is amazing. I cannot reccomend her highly enough.

All the physical therapists are so nice and very intelligent about all exercises that I need to…read moreimprove my shoulder surgery. I have had 2 shoulder replacements and come to this location each time. They are great!

Casey White is a beast. She helped get me back running after issues with my IT band. 10/10 would…read morerecommend also she makes a mean pumpkin bread (perfectly spongey)!

I am a regular patient at the East Nashville location, but for a particular procedure, they…read morereferred me to this location in Brentwood. It sits off of the main road near the large Seven Springs complex. It's at the base of an unassuming office building. I had a 2pm appointment, checked in, waited a few minutes then made my way back to the room. Procedure/shot took place, and I left. All within about 45 minutes. The major difference with this location and the East Nashville is service and bedside demeanor. The associate at the counter was disengaged, and the nurses were flat. Was an odd vibe. Overall, the procedure went fine and I am finally feeling better, so I'll give them that. For my physical therapy and follow ups, I'll keep to my East Nashville location.

The staff works with you on your pain and give therapy to help. Since I've been going there my…read morepain has become much more manageable.

Fast and easy! They took great care of my daughter. In and out in under 30 minutes with X-rays.read more

The PA available (Cameron Greene) was overtly unconcerned with my pain levels, condition, and…read moreoverall wellbeing. He seemed to think I shouldn't be seeking additional medical advice (despite being told i should by a separate physician) and suggested I was perfectly fine despite not being able to stand for 5 minutes with out relatively severe pain. I would not visit this clinic.

I want to thank Dillon Douglass and Jonathan Brown for getting my fused neck back into useable…read moreshape. I could hardly move my head in any direction. Jonathan gave me dry needling with a deft hand several times while Dillon took care of my exercising, soft tissue work, and cheerleading. Both men I would highly recommend. The office environment is professional but light with lots of conversation with any and everyone. It makes the time pass much quicker and adds a little spice to repetitive routines. All and all I am 95% better than when I first darkened their door. Hats off to them, especially Dillon who will begin his first "real" job with the NY Giants beginning in May. The Giants are getting themselves a real good one. Thanks again and here is to us just being friends from now on and no longer being a patient!

This is my second round of physical therapy at Benchmark for shoulder issues (frozen shoulder and…read morethis time I had a "slap tear/bicep). After my surgery I requested Ryan Cook and his team at Benchmark in Brentwood. Cathy at the front desk quickly arranged and scheduled my appointments.To say the team was accommodating and friendly would be an under-statement. Ryan and Celia were always so positive and genuinely supportive. When you are in pain, a positive attitude from your physician is key to keeping you on track. Since this time was during COVID, the safety procedures were in place (guests and staff wearing masks, hand sanitizer, taking temperature)as well as the usual cleaning surfaces between treatments. I am so grateful that Ryan and Celia and their hard work to get me back on my feet again. This is a special place.

Going to Family Care Center and experiencing their "caregivers" was a colossal waste of time and a…read moregenuine disappointment. If this clinic wants to present itself as a mental health provider, leadership might want to revisit what "care" actually looks like. Walking in, I was immediately met with a barrage of paperwork focused on billing--making sure charges are clear to them, not to you. Not exactly the warmest introduction for someone seeking mental health support. The next interaction was just as impersonal. After giving my name, I was directed to step on a scale and provide measurements--no introduction, no explanation, no basic courtesy. It felt more like processing inventory than welcoming a person. Then came the actual "care" session. The provider launched into a rapid-fire explanation of all the ways the clinic can bill you, delivered with the energy of a fast-talking sitcom character. She shared that she knew I had already been given all of those details though just wanted to recap again. Then, she told me why she thought I was there which was not accurate. I asked her to slow down and please take the time to have dialogue instead of talking at me. She never asked meaningful questions or or make a genuine attempt to understand why I was there, which made any real conversation about mental health impossible. Overall, the experience felt dismissive, disinterested, and transactional from start to finish. The caregiver, in particular, seemed better suited to a role with minimal human interaction - perhaps guarding an empty museum wing, because meaningful engagement was clearly not part of the approach. I am genuinely appalled and disturbed this clinic presents itself as having any aptitude in mental health care. None of them demonstrated an ounce of intellectual curiosity or communication skills which should be critical in caregiving roles.

My son is currently being seen for his pediatrician at Murfreesboro clinic and was referred to a…read moreLicense Professional Counselor. We suspect that our son has ADHD. He had a couple telemedicine appointments with her. She's amazing BTW. My only concern is the office. I have tried reaching out to them since 2025 December because I need a proper document of diagnosis for my son to provide a document to his school. I left voicemail, left messages through the patient portal. When I looked on my messages, they marked my concern "solved", I did not receive anything from them at all. So I left another voicemail and a message that I will be paying them a visit. I am very disappointed; my son was needing this document he's struggling from school...