Dishonest Billing…read more Unfortunately, there isn't a rating below one star. Know what you're getting into. I began my PT experience in December 2023. Initially, I was told that working toward my insurance deductible, each session would be $100 out of pocket. It seemed high, but Benchmark was recommended by my doctor. I did 2 sessions a week for a few weeks each time paying out of pocket $100. After 8 weeks, I was actually worse than when I started for multiple reasons, so I stopped. Shortly thereafter, I received a bill for $1,200+ for the balance due on the sessions that I completed. No one ever told me that the $100 I was paying for each session was only part of a $281+ total amount due. At no point did anyone tell me about the total amount for each session. I contested the bill and got an itemized accounting for each session that was shocking. As an example, they bill $69 (per session) for 15 minutes on a recumbent bicycle for your warmup. Some of my sessions were billed to insurance at $361 each. I would never have agreed to start the PT sessions had I known that important detail. I now understand from their Customer Service that this issue has happened previously and is being addressed with training for Accounting Staff. Nonetheless, my $1,200 is still due because I signed the insurance agreement. Subject to being turned over for collections if I do not pay. Albeit never having been told the true amount for each session. After sharing my story with my doctor, his practice has since stopped recommending Benchmark PT. They were not honest with me, and I strongly recommend that before engaging with them, have a detailed session financial quote in writing. In my experience, Patient care is second to financial gain for Benchmark Physical Therapy.

The best part about shattering my collarbone was choosing benchmark for my physical therapy!…read more Casey was so kind on the phone and even ran my insurance without me asking to make sure it was covered. Even under a mask Casey always had a welcoming smile (impressive). Dr. Garells made me feel comfortable and very informed, as I do ask a lot of questions. I was not thrilled to have 9 weeks of physical therapy ahead but Dr. Garrles assured me I would be grateful I did. Along with Dr. Garrels was a very impressive student assisting. Roni was not only very well educated but also funny and thoughtful. We didn't just talk about my injury which was very refreshing. I began looking forward to physical therapy each week and even elected to finish virtually. I do not live in Tennessee and had to come back to NY. I was worried I would have to start all over but instead I got to graduate on FaceTime! Although I hope to never have an injury like this again, if I did I would be right back at Benchmark. Thank you so much to each individual that made my recovery seamless!

Update, because at this point it's a $386 dollar purchase. Results Therapy of franklin TN reached…read moreout to me to discuss my experience. The women i spoke with made me feel heard for the first time since everything unfolded and sounds like she is going to put in the effort to improve their front desk team. I chose to do some research of my own because i wasn't truly satisfied with the outcome again. Thanks for trying but I learned at the end of the day this company is in over its head at this time. Sounds like they got bought out by Upstream/ Ascension Saint Thomas and are struggling with changes and are disorganized. Its scary how the bigger someone/something becomes, the more its able to take advantage of the little people. With more than 1,200 physical therapy clinic locations over 28 states and 5 million patients, Upstream/Ascension Saint Thomas became too big for its britches and they need to catch up. (two visits with grand total of $386 times 5 million is 1,930,000,000.00 Upstream/ Ascension Saint Thomas do better, be more caring and stop thinking about the money. In 2024 your company is worth 924 million right? Thanks. Enjoy your riches.

Incompetent office staff who are very off putting in demeanor…read more Therapist who ask invasive private questions about your private life across the gym while other clients overhear your conversations. Therapist who want to argue about payment when all things are in place with there legal team. Therapist stretched thin as they take care of 2 patients at one time so your therapist time is very short. Go to "Star PT" you will be glad you did! Results is horrible.

From the surgery to repair my meniscus to the f/u PT, the care was excellent. Dr Moore and staff…read moreand downstairs PT with Andrew and staff were very profession and friendly. Highly recommend!

What a great group of people! They all work hard and are concerned about everyone they help. They…read morework around my schedule and very helpful. I highly recommended Elite for all injuries. So glad I found them!

I fell and broke my collarbone last week. I had an appointment with Dr Arthur on Monday and he did…read moresurgery on Tuesday. The care I received from the doctor part and the surgery center was amazing. I've never seen such a group of competent, compassionate and capable medical group. Even the lady at the volunteer desk offered to help me when I expressed a need to go to the restroom since my arm was in a sling. She reflected the culture of the entire staff. I have never felt more cared for than at this medical facility. The facility is only a few years old and very clean. If you are in need of any type of care done at this facility, I highly recommend them.

He took care of me. He was nice and thorough. Couldn't ask for better care. His support staff were…read moregreat as well

MPOWER Franklin is best in class. My experience over a six month window was superior in every…read morerespect. Hannah and her team took my blown bicep and damaged rotator cuff injury and fully rehabbed me through a focused, methodical process. She has remarkable knowledgeable and is compassionate in her approach. Hannah is a pro's pro in both her treatment regiment and her nuanced approach to making consistent progress. I'm grateful for Hannah and the entire team.

MPower Physical Therapy is fantastic--clean, spacious, and well-equipped. Emily Burns is…read moreoutstanding, and her techs Lilly and Caitlyn make every session positive and seamless. Highly recommend!

I almost want to cry writing about how life changing this place has been after just two visits. For…read morethe first time in 7 years my arms don't tingle or fall asleep when I lie in bed. And that's not even the issue I went in for! Dr Treadway has helped me understand the mechanics of my body and how everything is connected- more than any PCP has given me in all my years of back pain. I have a long way to go in getting my body moving how it should, but I know how to get there. Highly recommend!

The Movement Chiropractic & Manual Medicine is the absolute best! I have been to many chiropractors…read morethroughout my life and Drs. Davis and Treadway (husband & wife) put the rest to shame. I absolutely LOVE that Dr. Treadway does soft tissue work in addition to chiropractic adjustments, because it often so needed. They also offer cupping, dry needling, and other services that l'm sure l'm completely unaware of. They accept insurance too, which often makes them much more affordable than most other chiropractors. I have Tourette Syndrome, which makes me a complex and easily injured patient, and unlike multiple other chiropractors, Dr. Treadway has never ONCE mentioned that I need to stop doing my tics or guilted me for doing them, which I SOOO appreciate because it would absolutely crush my spirit and make me feel so so discouraged. I actually thanked her for that at my most recent appointment and she said something like "Why would I make you feel bad or tell you to stop doing something that you have literally no control over?" She is truly so patient and incredible. Location-wise, they aren't the closest chiropractors to my house (I live south of Franklin and they are in North Franklin), but if necessary, l'd drive even farther to be adjusted by Dr. Treadway because of how much better I feel after her adjustments by her. Highly highly recommended! I also take my elementary aged child who can be a handful and Dr. Treadway is so patient with my child a gives my child such thorough adjustments. My child really likes going to see her. I should also mention that my husband gets adjusted by Dr. Davis and is very pleased with Dr. Davis' adjustments. The 7:00am appointments they offer are very convenient for him because he works close-by in Cool Springs and is able to get adjusted before work. Lastly, I wanted to mention that we would still go to Drs. Davis and Treadway if they didn't accept insurance because they are so exceptional. The fact that they do is just the icing on the cake.

I've just knee replacement surgery on both my knees over the last 3 months and I can't speak highly…read moreenough of the care and service I received by the surgery center and rehab facility in Franklin. Dr Stark and his staff are fantastic! Lindsay and Brittany are wonderful in physical therapy, as well as everyone in that department! I would highly recommend BJIT if you need any orthopedic work done!!

All the doctors that have saw my mom are excellent! Dr Calendine did my mom's knee replacement…read moresurgery after a local physician messed it up and he did a great job! I have saw him as a patient as well and he takes time to talk to you and explain things. I definitely recommend this group of doctors!

Am 66 with cervical neck degeneration and upper back issues. Over the past year and a half, Dr…read more Mason has gotten me pain free and more mobile than I've been in YEARS. I highly recommend his holistic approach and healing hands to anyone in pain that wants a healthy spine and daily mobility without a pharmaceutical approach! CClark - Franklin, TN

I went not this office in horrible pain! I had visited a different chiropractic office that…read moremisdiagnosed my pain, so I was very guarded. Well, they took care of me. I mean amazing care. They did X-rays and a full exam and showed me everything that was wrong (and right) about my spine. Gave me a full treatment plan. Set up everything through my insurance. Gave me several treatment plans. I started treatments a couple weeks ago. Two a week. I'm still in some pain, but have already found so much relief. I'm so glad I took a chance on this office! I wish there was a way to give a gold star above the 5 stars.