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    Star Moving

    4.2 (5 reviews)
    Open 7:30 am - 5:30 pm

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    Desert Moving Company & Storage

    Desert Moving Company & Storage

    (68 reviews)

    AVOID AT ALL COST if timing, communication, and reliability are important to you as you plan your…read moremove. We used Desert Moving Co. & Storage to assist with our move into a new home in Palm Springs. Specifically, we leveraged their receiving, storage, and delivery services to assist as this was a vacation home where we live in Los Angeles full time. Given the logistics involved, timing and coordination were important. As we purchased most of the furniture for the new home, they were shipped, and stored at Desert Moving until we were ready to coordinate the move into our new home. It took two weeks to be able to lock down Desert Moving for an actual date. What was even more frustrating was the fact that they were supposed to be supplying us with a running list/inventory of deliveries received to include inspection for damage etc.. This never happened. It required repeated requests for an inventory of what was received and when. This never came until very late the night before the "scheduled delivery". I took the day off from work, drove to Palm Springs and waited in an empty home for move that never happened. I was told in the afternoon that a crew was not available. It required a significant effort on my part to get them to deliver the next day which required a complete scramble of my work schedule to accommodate their change in availability. (NOTE) A chair that Federal Express had record of delivering to Desert Moving was no where to be found. Desert Moving said that Fed Ex often lie about delivery when they lose merchandise. In turn, we went back to the manufacturer and a new chair delivered directly to our home. During the move in, several outdoor chairs were damaged by the movers when being assembled. A supervisor came on site, we reviewed the chairs together, and he said they would follow up for resolution. Never heard from anyone. Shortly there after we received our bill and I emailed their accounting department and the service rep with whom we had been working to inquire about reimbursement/replacement of the damaged chairs and received no response. Next thing I knew, they charged our card on file for the full amount of the invoice. After several calls and emails, I finally connected with someone who told me our service rep was no longer with the company. This does not explain their accounting department not responding to my inquires. Very long story short. What should have been a very simple fix- replacing the damaged chairs which were actually very inexpensive, turned into weeks of emails and phone calls. I was finally connected to a manager who after giving me the run around for weeks, came up with a solution. The chair that went missing, miraculously appeared and they offered to deliver the chair for me for free in lieu of paying for the damaged chairs. As I shared they lost the chair, we had it replaced over a month ago. Still no offer to make good on the damaged goods that 3 of their employees including a supervisor acknowledged while onsite during our move. Desert Moving seems incredibly unorganized. Poor communication, terrible service, and based on the shady experience with someone at the managerial level, I find them to unethical in their business practices.

    DO NOT HIRE!! I hired Desert Movers to give a small local company some business. However, although…read moreMike, the owner, seemed nice and professional over the phone initially, the men he sent over (3 of them for $120/hr) were awful. They failed to wrap my wood furniture with the moving blankets Mike told me to get thereby causing extensive damage to my furniture during transport. I have never had such a negative experience with movers. I expect a few minor damage or scratches here and there but nothing like this. First the movers caused a huge crack in the tile of the house I was moving out of (which Mike has yet to remedy), then the failure of the men to properly wrap my wood furniture in the blankets caused extensive cracks, scratches and dents.

    Star Moving - movers - Updated May 2026

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