very disappointed with the customer care.we booked a session for our ten year old daughter and five friends three months in advance only for it to be cancelled two days before due to a fire.we waited two months with no call before my wife called them to arrange a new booking, only to be told the next available time is another two months away.as our daughter was really keen we had no option but to take that.now don,t get me wrong,the cd was great and the sound was super clear but the range of songs was very limited with no book to choose from.out of the five songs we wanted they had none.the dvd although clear enough was only a copy of cctv footage from one camera,not worth twenty pounds.there was also a problem with trying to pay . we tried to pay using our mobile but after two, what i thought were failed attempts, i decided to go to the bank and get cash.bill payed.a few days later we noticed that two payments were withdrawn from our bank account.my wife called to explain what happened and was told our money would be payed back within five days.one week later ,nothing.another phone call was made,this time we were told it would take another two weeks,quite surprising considering money came out of our bank within a day and a half.two weeks came and went, nothing,so i decided to drive over to collect cash myself only to find they had no cash on the premises and the couldn,t get to the bank.I also felt very disappointed by the attitude and manner of the person i was dealing with,after all i was only trying to get my hard earned cash back.it was eventually sorted out a further week later after making another trip there.all in all a great cd but a huge let down for everything else, read more