Reluctantly leaving 2 stars.
A little late to writing this review, but better late than never. It will be a bit long if you care to read because the details matter. I kept everything written down in a word document during all of this process, so it is all factual and dates are exact. The vehicle is a 2018 Ford Mustang. (Also not sure if it matters, but I am a 24 year old woman.)
Summary - I bought my car in July, it was in and out of a shop for 4 months, stayed at shop for extended time (6 weeks) - Star manager never called back.
I had just bought my car on July 8th, 2022 from Star Chevrolet. As soon as I brought it home my friend noticed a metal grinding noise. I brought it to a shop the very next day where I stayed there until they closed at 2pm, only to be told the rotors look a bit rough. 7/13-14th - I brought it to Gray-Daniels Ford in Flowood and paid the 180$ diagnostics fee and was told the rotors looked bad and that my exhaust was scraping. 7/19-20th - brought my car back to Ford because it still needed to be accurately diagnosed. Finally was told that the O2 sensor was crushed and needing to be replaced. 7/26-27th - I took off work on the 26th and drove 2 and a half hours back down to Star Chevrolet for them to replace my O2 sensor and the rotors. The reason I am leaving two stars instead of one is because they did so and let me use a rental car because I had to go back home and go to work the next day while they worked on my car, so I left work over and hour early and drove back down after work the next day to retrieve my car when it was done. August 3rd - I had to bring my car back to ford because the metal grinding noise was still happening. On the 9th - I brought it back to Ford because no one could figure out the noise or hear it, so I had to drive one of the technicians around and my roommate had to drive the foreman around to point the noise out to them. Finally I am told I need a new gear and pinion assembly and a new bearings assembly. A few days later we filed a claim and then a couple weeks later an inspector came out and approved the claim. (Mind you, I bought this car a month before having to use a warranty claim on it.) On August 31st I called Ford to tell them my car had starting misfiring as well and that my wrench light came on. Sept. 2nd - I brought it to Ford and it threw a catalytic converter code and was told it could be the cylinder head or the head gasket cover leaking. September 20-23rd - Finally brought it back to Ford and paid the 100$ fee to cover my part of the warranty, they replaced the assemblies and was also told there was apparently a tune left on it by a previous owner so I had them reset it. They told me that fixed the misfire. October 5th - I called Star to explain to the manager everything that has gone on thus far, because no one should have to go through then when buying a car that was sold to them as "reliable". He told me that to test these vehicles before they sell them that they drive it a bit and check the basics. And here starts the time of my car being in the shop for a month and a half. 10/10- I brought my car back to Ford because of the misfiring that started back up a week after he said it was 'fixed'. 10/11 - they ran pressure tests and the foreman said it was a cracked cylinder head and that he was going to write out the parts needing to be ordered. 10/12- I am called and told the car needs a tear down to see what the issue is to properly fix it. Also told that labor is 6 hours and that they would need permission from me or the place I bought it from because sometimes warranty places do not approve tear down claims. 10/13 - I called Star Chevrolet to speak to the manager and was transferred to voicemail, so I left one. I tried to call again about 45 minutes later and a guy took my name and number to give to the guy who sold me the car. I told Ford to go ahead and begin the tear down. I called Star again to speak with the manager, was told he was in with a customer so the woman got my name and number and reason for calling to give to him when he was done. 10/14 - I called Star as soon as they opened and was transferred to the managers phone again and had to leave another voicemail. I spoke with Ford after and they told me they could not file a warranty claim, again, because they were still doing the tear down. Around 1pm this day, Robert from Star Chevrolet calls me and told me Mr. Gary, the manager, said I've been calling so got Robert to call me to see what was going on. I informed him I still needed to speak with Mr. Gary and then I explained everything. I was not able to get a rental car from anywhere for any of this time. 10/26 - Told what the issue was and 10/28 filed warrenty. 11/7- claim sent to underwriter. 11/11 - parts in and pulled car in. 11/18 - finally got car back.
No rental, no call back from Star manager ever, to this day, had to file two claims within 4 months of having just bought my vehicle. read more
