It is not often I need to go to a beauty supply store, but when I do, it is for something pretty specific. As a Black woman in JoCo, it is hard to find a beauty supply store tailored to us without driving to "urban areas." JoCo is what I consider an urban hair care desert, and often Black women and other POCs will settle for less.
Product inventory: 9.5/10 The store is well stocked with a variety of items. I had no issue finding what I needed at a decent price.
Customer service: 8.5/10 This is a sticking point for this location according to previous reviews. The ladies working today were personable. They spoke when I walked in and professionally interacted with customers. I know I looked lost for a second looking for one item I needed, and it would have been nice if they offered to assist, but it wasn't a deal breaker this visit. I also felt like I wasn't being watched as other reviewers have mentioned.
Shop at home: 10/10 Star Beauty has a website where you can shop and have items sent to your home, which is nice. From what I could tell, the online inventory was pretty decent and beat getting out in the cold. They offer free shipping after spending $60.
Overall: 8.75/10 The store had exactly what I needed. It is in a good location with great product inventory. Black women have other options like Bunny's in KCK or Olathe Beauty, but Star Beauty is my recommendation. read more