went in the store on 660 albert . asked at the print counter to print out 11 x 17 wiring diagrams at this time I also told them I would like them Laminated . I printed the copies out went back to the counter asked to have them laminated . I was told they are very busy and leave them come back at 6 . there was no one behind me , no one at the counters and very few people in the store. So I said you have to be kidding me there is no one here . He got a little annoyed . So I took my papers and left. If they would have told me this to began with I would have gone somewhere else . I honestly believe it was a race issue . I have dealt with this store for a long time and I am happy to say I will never step foot in Staples again . I have never put a bad review in my life but this store is worthy of this mark read more

Today my son and I looked at office chairs (we needed 3) sitting in them, talking to customers that walked by. We were there over 20 mins and watched FOUR employees look at us multiple times stand in aisle and walk away- not one single person came to help us... So naturally we left chair less because we needed someone to 1. tell us the price of the many unpriced/untagged chairs and 2. to get them down from the stock above... 3 chairs at minimum with their inflated prices would have been over 600 dollars, but the ones we were looking at would have been about 1200... guess they don't care to make their employer money. There wasn't even a single person at the customer service desk when I went looking for help. I mentioned what happened to one of the cashiers as we left... but she had a g F yourself IDGAF expression on her face too! GG staples! I can't believe the lack of customer service... read more

I ordered a package online and had it shipped by DHL. I wasn't going to be home on the delivery day so I had it rerouted to this Staples to pick up later. After receiving an email from DHL that my package was ready for pickup, I went to Staples twice. Both times I was told that they didn't have my package. On the third try, I called the store to check and kept getting transferred to the print department, who never answered their phone. After about 6 tries, I was finally able to get a hold of a human being, who told me that my package had arrived and I could pick it up. I went to the store again today and was told that they don't have it. By this stage I was feeling pretty annoyed but the staff member I was talking to refused to give me any more help unless I could name the person I spoke to on the phone. She said to call DHL and walked away. I have gotten multiple emails and text messages from DHL that my package is ready but will be returned to the sender if I don't pick it up soon. I have also been in contact with DHL, who was able to verify that the package was delivered to Staples. The only thing I can think of now is that these idiots have lost my package. I've already spent money on three cab rides to Staples and will now be forced to waste more time filing a claim with DHL, all for a $30 item that I no longer want because of the hassle I've been through. read more

We are having a wedding where slides will be shown. We asked Staples if they could help us put photos on a USB especially ones that were glued into an album or just individual photos from years ago. They said yes. We came to pick them up and we could understand some were hard to focus in nicely but the loose photos were very sharp and clear. They were not presentable to show at such a special function. I asked what could be done and the lady said, "Nothing". I asked for the manager. Roger then came and told us he would try to do one at a higher resolution and he would call when it was ready for us to see. We were so pleased as he not only redid one but all of them and they were crisp and clear. A huge thanks to this manager. We will use this store again for reprints thanks to how he took care of the problem. D. and B. read more

I've been in here a couple times and never once been asked by a staff if I need help. Personally, I count this as a plus, but it probably doesn't reflect on the staff well. Reasonable selection of the items they sell. A good spot if you know what you want, but for example, if you're printer shopping, you may find your selection limited. read more

My parents, long term Staples clients who would often take me personally to purchase items (thousands per year for themselves and their business) had a bit of an issue recently. They went in and bought a number of printer cartridges and a label printer. 36 hours later, they saw a flyer advising them of a Black Friday sale stating what they just bought was now less than half price. They called Staples, asking if there was anything they could do. They were referred by a Team Lead stating that there was nothing they could do, but they could return the item and repurchase on Black Friday. So they did. My mother (I am 40), got up at 530 AM respecting the crowds and went into Staples as it opened. She was greeted by Crystal. I was not there, and cannot comment specifically. I can state that my mother was upset afterwards , and felt accused of Fraud. She spoke with my father, who attempted to call and resolve the situation. This failed. I thereafter went to the store, and asked to speak with Crystal to get her point of view. I recorded the conversation. I think I left more frustrated than my parents. I was given a diatribe of Staples policy around this. I really did not see the point. Of course a company does not want to honour Black Friday sales post facto. Yet they have a return policy. The honourable thing to do is simply tell the person in advance that the item they are buying is going on sale a day and a half later. This did not occur. My mother was referred to as 'firm' a number of times. Somehow to 'Crystal' this was not shocking, given that they had called and been told to do exactly what it is they were doing. Yet were forced to return the item, leave it there, and go to the East store to hopefully get another item. Ostensibly, this was to 'ensure privacy'. The device that my mother had returned needed to be held for 24 hours for the internal drive to be wiped of memory. This may be reasonable and in keeping with Staples policy... yet where is the privacy interest that requires the wipe if the chain of custody is uninterrupted? They are punishing the customer and themselves here. That seemed unreasonable. This was compounded by the statement that any returns and repurchase on the 'system' is 'automatically flagged as return fraud'. Yeesh. What 'Crystal' had to say was very consistent. Kudos to her attention to policy. I ask why Staples does not empower managers to determine what is reasonable rather than in keeping with policy? I get someone needs to manage. But if you are not empowered to make reasonable decisions you are not a 'manager', you are a sheep herder. Alternatively a zoo keeper of monkeys. Any reasonable individual can look at a situation and say: 'There is no risk here. The alternative is conflict.'. In this case, 'Crystal' felt that making my mother into a fraud artist publicly was a reasonable alternative to compromise. In a situation they created. I say: 'Crystal, that was my mother. You argued with my father. Bad form.'. As I stated to her personally: 'I don't agree. I think that could have been handled better. I just wanted to get your point of view before I did what I need to do.'. read more