I'm beyond frustrated, and annoyed, I'm now irate. I posted a review a few days ago, and the situation still hadn't been resolved. As the store doesn't carry the bookcase I want that matches one bought from a Staples in California, I ordered online on August 30th a bookcase I cannot find elsewhere. The promised delivery was for 9/4/2018 and every day since then I have been given the same lies about it arriving the next day. Each day, the courier "runs out of time to deliver". The courier's name is Lasership and I did my homework to find out that they are the absolute worst. There was a petition started five years ago by Amazon customers to ask them to stop using them. I was assured a few days ago that the courier had changed and I would get the missing bookcase the next day. Then I hear the said bookcase has ended up back in their warehouse. I called Staples head office to complain to them, and instead of a promised return call yesterday or this morning, I have again twice had to do the follow-up. The email said it was out for delivery, despite the tracking link clearly not showing progress since 9/10/18. Now I get told, it is yet again back in the warehouse, and that courier changes are being made in the area. So they are "pretty sure" I will get it now on Monday, as for some not fully explained reason, it can't be delivered at the weekend. Really, don't we live in a "24/7, 365 world". I am sick of the same old, same old excuses and no results. Staples obviously need a change in their systems management, and a mighty kick up their backsides! I will never ever buy as much as a pen from them ever again. meaningless apologies and offers of a gift card or discount coupon are just not good enough. If only I could find the same bookcase from a different supplier who would get it to me on time - is that to much to ask? I guess so. read more