Watch out!
This company is a scam. I was told at the London Liverpool station that I could tap my contactless card to board the train. The contactless cards opened the gates and we boarded. There were no clearly visible signs on the platform or announcements on the train. Contactless cards are accepted everywhere in London. Nothing was posted to indicate that this would be any different.
When we got to the Stansted airport station, we and about 20 other people were physically held unless we paid a fine of £150. We were yelled at and threatened by someone with a credit card machine in hand who claimed to be a police officer. We could not leave, we could not advance, we could not buy the ticket there. I tried to find airport authority but they would not let me talk to anyone else. They claim that this fact is sign posted at the entry station. It is not as I looked for signage. They have laminated copies of "proof" of signage. Others have posted that they went back to check, and the signs are not there!! I was charged £65.70 for 3 tickets and £150 for the fee. Someone tried to buy a ticket online there but they would not take it - you must have it before boarding. Same goes for a ticket that was bought on the train - void. But how are you supposed to know?
I saw on TripAdvisor someone advising about how to dispute. You can find the original article there.
In accordance with the Railways Regulations, we should not have been charged with a penalty fare.
According to 6.(2).(b) of the Part 2 of "The Railways (Penalty Fares) Regulations 2018", train passengers must not be charged a penalty fare if the boarded station cannot satisfy "the requirements for the display of notices specified in regulation 8", where regulation 8 is:
8.--(1) The requirements for the display of notices are as follows.
(2) Where any entrance onto a platform at the station is not the entrance to, or situated within, a compulsory ticket area, a notice complying with the requirements of paragraph 1 of Part 1 of Schedule 1 ("a standard notice") must be displayed at that entrance.
(3) If the station has one or more compulsory ticket areas, a notice complying with the requirements of paragraph 2 of Part 1 of Schedule 1 ("a compulsory ticket area notice") must be displayed at each entrance into a compulsory ticket area.
(4) Standard notices and compulsory ticket area notices must also be displayed at sufficient locations around the station so that at least one notice is readily visible to passengers prior to boarding a train at the station, including passengers changing from one train to another train. read more