Called yesterday to request a lock change at my property. They were able to get my locks changed…read morewithin 24 hours, were reasonably priced, and they were even willing to turn the heat up at the property (as it's vacant right now) The guy I worked with is also super cool and down to earth. 100% I'd call them again for anything I need in the future

Just giving people a heads up. Very unprofessional. I called to get my car unlocked and was told…read morethey WERNT sure if they could get in because my cars newer after I informed them I know for a fact it unlocks the guy told me he simply wasn't going to "waste his time" after having me wait 2 hours before telling me it wasn't even worth coming and giving me someone else's business number. The only goood thing that came out of this is he took so long to call back I found my keys! If you love bad service, being non prioritized and being talk to like you've known them 20 years definitely the place for you. I've never been told I'm not "worth" even trying to do your job.

Marty was very impatient when asking his questions. I felt very rushed and then reprimanded when it…read morewasn't answered to his liking. He asked me where my car was located. I told him my garage. He said that didn't help him. I then gave my address. He seemed put out when I was asking when he could c come to my house. He's just a rude person that shouldn't be working with the public.

I hired this business on the explicit recommendation of a towing service. I received prompt service…read morethat started that day, and he was able to miraculously replace the ignition switch on a 2010 Volkswagen that had been causing me problems for awhile, and that even the VW dealer seemed baffled by. Re-keyed and everything, service price very reasonable and very impressed that he knows what he is doing. Would recommend this business unreservedly, which is a nice thing in this area of the state. Also responded to texts and communicated well. But the main thing is, a job well done

Excellent service very informative and great work! on time respectful! Answered all my questions!…read moreVery polite! Well make this company my lock Shop if I have anymore issues!

Communication needs to improve. Had a key for 3 weeks with absolutely nothing done. More…read moreunacceptable is the worker Tori who was rude about the whole situation. She needs a lesson on customer service and communication. Come on The Lock Shop you can do better! Very disappointing!

I would rate this business a10. came out to my residence and was professional and curtious. it was…read moresort of a struggle but he knew what he was doing and got my door open. I would highly recommend this company. Thank you!!

Big fat zero stars. I have roadside assistance my made the mistake of calling these people to…read morecome and help me. I was stranded. They did not ever show up. I called the first time after waiting longer than what they said it was gonna take and they said they'd be there in five minutesafter that I called and it would go straight to voicemail so I called my insurance company, they called and it would go straight to voicemail. You don't leave someone stranded awful way to do business awful service. Do not use them.!!

I got locked out of my van on the 4th of July, and Sully responded promptly and courteously. He…read morearrived within 20 minutes of my confirmation and was able to quickly open my van without any damage at all to my rusty door!! I was very grateful for his promptness, communication, and competitive pricing! I highly recommend Sully from Lock and Key!

From the owner: Welcome to Lock & Key, your trusted locksmith serving the Tri-City area. I am a traditionally…read moretrained and fully insured locksmith providing lock installation and repair rekeying, key cutting, trouble shooting and lockout services. For the fastest possible response I can be reached at (989) 450-0210.

We had an appt at 3. At 3:30 I called and he stated "I forgot I had a doctor appt. I tried to call…read moreyou twice to let you know" He did NOT leave a message. He than asked if 6 would work and I agreed. I get to my new house and see he called at 5, but again NO MESSAGE. I waited until 6:30 and finally left. Very unprofessional I would not recommend this company to anyone.

This is the best locksmith ever!! I called him in the middle of the night and he came to my rescue…read morewhen i wasnt in the best part of town at the time. What a great guy patient and unlocked my car in no time at all!!! Thank you so much smiley for coming to my rescue.. NeceyD Swartz Creek

Did not use - tried to, but when called got an answering service asking 50 details (well, maybe…read moreonly 25) including my credit card number without giving a price or a service time. I ended the call as this did not seem a good choice. Sad to say, if you can't answer your own phone or have office help, you should likely not be in an emergency service business.

I highly recommend Guardian Lock & Key. I accidentally locked myself out of my house. I called…read moreGuardian. It did not take long for the representative to arrive and within minutes I was in my house. Swift and efficient, can't beat that!