Location: Penfield, NY Your job was to BALANCE and put…read morethem on PROPERLY! I have been back twice because when I drive over 60 mph the steering wheel shakes. I was told that the front was not balanced? WHAT? And that you did me a FAVOR and "FIXED" all of them? OH and by the way, what happen to my wheel weights. HORRIBE first time experience and last. Unfortunately, now I have to SPEND MORE $$ to fix this horrible job. Washed my truck yesterday and surprise, they scratched the hell out of my brand new rims too. Thank you!

I have mixed opinions about this Goodyear franchise. I came here regularly years ago because I…read morefound the staff to be honest and trustworthy. I stopped coming for a while, but only because I was getting free maintenance with Dorschel during my lease. I finally returned today. To my great disappointment, the staff suggested lots of unnecessary work which would have made my visit significantly more expensive. I reviewed the invoice with the receptionist line-by-line, crossing out things which he himself admitted were not essential: duct cleaning, a tire warranty, an expensive alignment plan which would have allowed me to get more alignments in the future, and more. I'm not an economist, but I know that these plans and warranties are unlikely to save me money in the long run. If they were, Goodyear wouldn't be selling them. If peace if mind is what you're after, sure. But that's a different story. When all was said and done, I had saved about $500 by removing these unsolicited extras. That's not a small chunk of change. I left disappointed, wondering how else they screwed me over. After reviewing the invoice with another person, it became clear that I also overpaid for alignment and the cabin filter. They charged me $95 for alignment and $50 for the cabin filter, including $10 of cabin filter labor. I have to give the receptionist credit for not fighting me on these adjustments. He even admitted that some of the work was non-essential. I can even understand that businesses are struggling right now, but that's no excuse to screw customers. Customers are struggling, too. It's disappointing to know that I would have spent an extra $500 for little to no benefit benefit had I not read the invoice carefully. I'm sorry to say that I don't think I'll be back. All of that being said, the work they do is very good, as far as I can tell, the staff is knowledgeable and professional, and the waiting room is clean, with free water and decent WiFi. They didn't poke me in the eye. My car didn't explode. So 2 stars it is.

I had a tail light that was out and I did the usual on my own, changed bulb and checked fuses with…read moreno luck. Took my truck in and told them what I did and they fixed it no time. Everyone was professional and pleasant. Would highly recommend!

Yesterday i googled repair shop near home in fairport,ny and gearheads came up...god sent me to a…read moregreat place! I met travis and he immediately took in my vehicle, was extremely friendly and showed me to the waiting room, while playing with his two beautiful dogs! He made sure to show me the damaged part that he is repairing and kept me informed of the status of the vehicles repair the whole experience. The whole process was not long at all, he worked quickly! If that wasent great enough when he comes to let me know that my car is ready, he doesnt charge me and gives me a coupon for future work....this honestly made my day as a person with ptsd from bad experiences with cars and mechanics. That type of kindness is this world is lost. I will absolutely recommend this shop and be a repeat customer as well. I wish i could give them more than 5 stars! Support local businesses!

Next day service this was a first for me plus nice people and good work ,I feel that I will be…read moreconfident to know that I will get my money's worth,and a job well done next time!

The shop is a little tricky to spot, it's located behind Rocky's auto. I just had my car inspected…read moreat Fairport Auto. Christine and Joe were honest, knowledgeable, and helpful! They were able to fit me in right away too. I've found my new auto shop. Thanks guys!

Poor customer service at the Pittsford, NY location. I had confirmed appointment and when I arrived…read morewas told "you are not in the computer". The desk person asked for and I showed him the confirmation. He then went back to an office and came out with I assume to be the store manager who told me I could leave the car all day (impossible) or rebook for next week. No effort to look at their schedule to try and fix their error. They were perfectly happy making their problem my problem. Not the first time I've had customer service problems at this location. Shame on me for being a loyal customer.

Will screw you I was out of town and my wife took my car in for inspection and needed front brakes…read morethe parts replacer told her he wouldn't put new parts on old parts so he replaced my rotors on my car the rotors were fine but used with that way of thinking my hole front end should have been replaced next time I hope he thinks about who is ripping off hope people read this so they can avoid and find a honest repair person

If I could give zero stars I would...listen to this experience...truly unbelievable...but 100%…read moretrue. I want to share our experience at Mavis Discount Tire so others are aware. My husband brought our car in for two front tires. We paid $330 and received a receipt claiming the tires had been replaced. This is what took place:: * Employee took our car for over an hour without permission. The manager at the shop had no idea where our vehicle was and he called the police assuming it had been stolen. This is after he said our car was "all set" and my husband paid for the work. * the employee returned to the shop with our car (about the same time the police arrived), saying he had taken it for a test drive. This is completely BS because he was gone for more than an hour and racked up ~30 miles on the odometer. - the employee also smoked in the vehicle which left an odor of smoke and ashes on the dashboard. (We are not smokers and our vehicle has never been smoked in). - when my husband got home with our vehicle and parked it, he realized that the tires on the car were still our old tires. They never even c did the work we paid for!! * And...the icing on the cake...the Receipt my husband got after paying for the work that was never done, listed our odometer reading as 28,000 miles, while the car actually has 57,000+ miles! So...if we had actually gotten the new tires, the tire warranty of 65,000 miles would look to have 30,000 miles already on it when we left the parking lot! We seriously could not have made up an experience as bad as this! We ultimately received a full refund for what we paid but we highly advise against going to this establishment or any Mavis in the area as the REGIONAL manager did not seem to take this matter seriously. In fact, he told us the employee that took our vehicle for a 30 mile joyride was "reprimanded " but not fired.

I brought my car in a month ago to have my winter tires swapped with my summer tires. I noted this…read morein the online appointment and when one of the staff called to confirm. They rotated my winter tires instead. People make mistakes, so when I finally had some time, I brought the car back. I agreed to come back and get the car when they called. The guy who waited on me said they were busy, even though there was only one car in the garage. I assumed it would be a few hours, so I took a walk and went grocery shopping. Two hours later my car was still sitting untouched in the parking lot. The garage was empty. Two staff members were out back admiring someone's sports car, and the third was sitting on his phone inside. I asked for my fob, and they initially couldn't find it. The woman on shift got a little snarky, and insisted I didn't give it to them. A few minutes later they found it and I left. It appears that they forgot about me this time. That was my last time at Mavis. My experience has been nothing but a frustrating waste of time. I expect I'll get the same copy/paste response everyone below has gotten asking me to call. No thank you.

Went here for rotors and brakes. They charged $288.00 for 2 rotors. These rotors sell for $63.00…read moreanywhere you look. The grand total was $550.00 for front rotors and brake pads. NO, they are not slotted or performance rotors. BR900846. DO NOT WASTE YOUR MONEY HERE.

Wade and his team are excellent. They give you honest advice and clearly explain your options…read more They are not pushy or trying to make you pay for service you don't need. They will refer you to other local businesses if it is something specific that they don't handle. I highly recommend them for Tires, brakes, oil changes, inspections and more. I bring my personal vehicles to them and now our company vehicles as well. Yes, you need an appointment but I rather wait for Wade than use any of the chain stores!

This place is ripoff artists. Brought my car in for oil change and inspection on my 2018 Audi. Said…read morethe brakes were rusted over, failed my inspection and quoted me 1500 for new brakes and rotors. Funny thing is I have lived in Texas up until recently, where there is no snow/salt to rust out the brakes. Took it to Dewey auto who then passed the inspection, said the brakes weren't rusted out and that I had a sensor to let me know when I needed new brakes. Quote from Dewey's for the future.. 850 all in. Don't go to these scumbags at Mr tire.

I didn't end up getting my tires here but the staff were quick and friendly diagnosing the problem…read moreand supplying me with options. The Bills were on while a waited which is always a plus.

This is the ONLY place we take our cars to be serviced…read more Quick, friendly, inexpensive and wonderful people!

I went to Schoen Auto today for the first time. It was only for a car inspection, but I feel this…read morewill be my go-to garage from now on. Unlike other garages, there were no fear tactics used to try to tell me I need new tires, or brakes, or whatever. Every interaction that I've had with them so far - phone and in person - has been professional and respectful. While waiting for my car, I listened to the interactions with other customers. I have honestly never heard auto service people speak as kindly and thoughtfully to customers. Also like other independent garages, there is an actual waiting area, with multiple tables, chairs, a window that allows you to look into the garage, a maintained bathroom, and a selection of Keurig coffees. Disregard the couple of bad reviews that have been submitted. Customers can be jerks and there are some people that are never satisfied. It seems that Schoen Auto's genuine philosophy is to do what is necessary to make things right with those rare unsatisfied customers. I hope this garage is around for a long, long time and remains under the same ownership.

Absolutely the worst! They over charged me and then to make it better they left a wrench in my…read moreengine bay! DO NOT GO HERE!

There really needs to be something said about the attitude of the mechanics here…read more First of all, they've had my car for 2 days. I think asking for a status update is definitely a reasonable thing to do. But the response I got was grumpy and uncalled for. Instead of politely telling me they haven't received the part they needed to fix my car, they acted like I was inconvenicing them just for calling. Dude. You have MY car. If youre not sure when the part comes, that's fine. But you don't have to act like I'm a dumbass for asking. I quite frankly don't care how miserable your job is, so is mine. And everyone else's. The least I can ask for is some common decency. Especially when you've had my car for 2 days and haven't updated me.