I bring my Van, truck and car to Pat's Radiator & Automotive when needed…read more This has been my to go auto shop for my vehicles; fast service, honest and reliable. They will ask you if there is anything extra needed. I like the sitting area and the fresh coffee, hot chocolate and tea. Friends and family members have been referred to this shop because of their quality work and honesty. I trust that when my sister and mother come here they will be treated the same quality, respect and honesty.

I would avoid this shop at all costs. A full description of all issues is beyond reasonable length…read morefor a review, overall I found this shop and ownership to be untrustworthy, unknowledgeable, and incredibly dishonest on more than one occasion. got a $900 quote for a driveshaft replacement that turned into a $1400 job after several days of delay and no updates. the job only needing less than a handful of hours was originally estimated to be completed same day, and while delays can happen not only was I not updated of any delay, every time I called for updates after their time estimates had passed I was told the vehicle was actively being worked on which I now find likely to be untrue. within days/weeks of having the repair made my vehicle went to a mechanic for an unrelated issue and was determined immediately with a visual inspection my vehicle needed extensive frame repair. The repairs were so dire the vehicle was immediately deemed unsafe and this second mechanic refused to even examine the vehicle further stating it was beyond atleast reasonable repair. These damages were not only never mentioned to me by pats auto prior to service but i received and entire stack of paperwork outlining damages, repairs and other suggested maintenance work that should be done on my vehicle, including rust protection to the frame!! When confronted with this issue the owner informed me they do frame repairs in house and before issuing my requested refund wanted to take a look at the vehicle in attempt to make said repairs to get the vehicle back on the road for atleast a somewhat reasonable amount of time. After hearing the owners plans and estimated longevity for the frame repairs I consented provided they would be suitable to pass a nys inspection and at this point the owner declined to do any work stating the vehicle was beyond reasonable repair. It's worth mentioning this vehicle was most certainly in very poor condition atleast cosmetically going into the shop, regardless it falls under good faith at the very least to inform a customer of such severe damage it is a major safety concern. Not only was i not informed of these major issues but the initial vehicle inspection report has been altered sometime between my vehicle leaving their shop after refusing to do the work they offered and the writing of this review and photos will be attached. Additionally a refund was offered in exchange for the newly installed part however there was never any discussion or even any indication that in doing so my vehicle would be returned back to its running/driving yet damaged condition it was delivered in and that parts would simply be removed.

Not long ago I had a very upsetting experience with Cortese Auto Group. It was regarding repair…read morework done and wasn't corrected properly. It got to the point I had to turn to the Attorney General for help. They reviewed my notes and determined it was a valid claim. They forwarded my notes to the DMV Albany main office. They too agreed my claim was valid but needed an outside opinion. So I went Camelot Auto Repairs in E. Rochester. I met and spoke with Doug the owner. Doug listened to my problem, went out with me and looked my car over. He detected a problem and prepared his professional opinion for the DMV. I sent his written opinion to the DMV office and they accepted it. The DMV in turn assigned a regional inspector who did get my problem straightened out. I was very pleased with Doug and his help for me. It was a very stressful thing dealing with this. 5 stars for Camelot Auto Repairs. On a final note, the time I spent with Doug, I must say his shop is very well organized and it appears he has good technicians working for him

inherited a car from canada , Doug was able to bring it to US safety standards. Amazing what he did…read moreplus kept the cost down. Doug you're number one in my book. Thanks for your help, you have a life long customer. Jonathan

Next day service this was a first for me plus nice people and good work ,I feel that I will be…read moreconfident to know that I will get my money's worth,and a job well done next time!

The shop is a little tricky to spot, it's located behind Rocky's auto. I just had my car inspected…read moreat Fairport Auto. Christine and Joe were honest, knowledgeable, and helpful! They were able to fit me in right away too. I've found my new auto shop. Thanks guys!

This is the ONLY place we take our cars to be serviced…read more Quick, friendly, inexpensive and wonderful people!

I went to Schoen Auto today for the first time. It was only for a car inspection, but I feel this…read morewill be my go-to garage from now on. Unlike other garages, there were no fear tactics used to try to tell me I need new tires, or brakes, or whatever. Every interaction that I've had with them so far - phone and in person - has been professional and respectful. While waiting for my car, I listened to the interactions with other customers. I have honestly never heard auto service people speak as kindly and thoughtfully to customers. Also like other independent garages, there is an actual waiting area, with multiple tables, chairs, a window that allows you to look into the garage, a maintained bathroom, and a selection of Keurig coffees. Disregard the couple of bad reviews that have been submitted. Customers can be jerks and there are some people that are never satisfied. It seems that Schoen Auto's genuine philosophy is to do what is necessary to make things right with those rare unsatisfied customers. I hope this garage is around for a long, long time and remains under the same ownership.

I have been going to Duffy's Penfield Automotive for eons…read more The incredible service started with Ed and Sue and continues with new owners Mike and Sarah. Thanks for all the great service over the years for all of our vehicles, including the special care for our now 25 year old 2001 Pontiac Firebird. Yesterday, my 2020 Honda CRV 1.5 year old battery died. Turns out it was probably Honda and A/C snafu related. Sarah was awesome with SQUEEEEZING me in at the end of the day and Mike was efficient with the battery change. No charge as it was covered under warranty. All they would take is my thanks. Customer care service and always polite and professional, Mike and Sarah are great owners. The rest of the team is also very hard working and professional always with a smile and a nod. They deserve extra coffee and sweets each week! LOL Keep up the great work, Duffy's Penfield Automotive! - Mark & Judy H.

I popped into Duffy's upon driving by and seeing the lights on. The owner, the Mike was there, and…read moreit was after they're posted hours of service. I asked him if he could test my battery, because it had died just further down the road, and wasn't sure if I needed a new battery, or not. Mike was extremely kind and helpful. He was more than willing to give me assistance, and it was greatly appreciated too. Thanks Mike.... I told you as I left I would give you a great reference on yelp, and I always keep my word. I hope it's one of money to come because you're an outstanding business owner doing good business in the community.

Hello, My name is Jeremy and I have a 2008 Frontier I was…read moregifted 5 years ago. It's been a great truck, but it started to have slipping issues recently. I didn't know who to talk to and I was worried about whether or not I could fix my truck or whether I would need to get a different one. I reached out (via Yelp) to about 6 shops in the Rochester area. Before this experience, I had heard the name AAMCO, but I had no idea how great they really are. Simply put, AAMCO is great and Shaun is awesome. I made my request on a Friday night and within an hour of sending my request (via Yelp), Shaun gave me a call. We talked on the phone a bit and he quickly shed light on what my scenarios could be for repairing any issues with my truck's transmission. He was able to alleviate and mange my stress about the situation with a simple phone call. We then scheduled a cost-free diagnostic and test drove my truck together. It was great to have that experience -- Shaun was so friendly, knowledgable, and supportive. We scheduled a rebuild of my transmission and everything went as Shaun had described. He also called and gave updates as he said he would. The whole repair process took about 5 days. Please know that during all of this I finally did hear back from other shops and without even seeing my truck, those shops came in with prices that were considerably much more expensive. I feel that AAMCO does great work and that Shaun makes the whole process run smoothly and without a hitch. Thank you Shaun!

Informative technicians, friendly atmosphere and good prices for the work! Will be getting my…read morebusiness from now on.

Yesterday i googled repair shop near home in fairport,ny and gearheads came up...god sent me to a…read moregreat place! I met travis and he immediately took in my vehicle, was extremely friendly and showed me to the waiting room, while playing with his two beautiful dogs! He made sure to show me the damaged part that he is repairing and kept me informed of the status of the vehicles repair the whole experience. The whole process was not long at all, he worked quickly! If that wasent great enough when he comes to let me know that my car is ready, he doesnt charge me and gives me a coupon for future work....this honestly made my day as a person with ptsd from bad experiences with cars and mechanics. That type of kindness is this world is lost. I will absolutely recommend this shop and be a repeat customer as well. I wish i could give them more than 5 stars! Support local businesses!

I had a tail light that was out and I did the usual on my own, changed bulb and checked fuses with…read moreno luck. Took my truck in and told them what I did and they fixed it no time. Everyone was professional and pleasant. Would highly recommend!

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

used to be excellent. had a problem last year with the engine light…read more They couldn't get it to turn off, hence, did not pass inspection. Took it to the dealership and it passed right away. either his equipment is outdated or they are desperate for $$ by fudging the labor costs. Will never go back.

Bob has consistently gone above and beyond the call for services…read more He and his team of technicians are warm, friendly, Honest and Fair! They deliver Top Quality Work and Exceptional Service. Browncroft Service Center is my GoTo Everytime for Top Quality Work, Service and Price. Thanks Bob!!! Sincerely, Gloria Turner