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    Stanley Steemer

    2.0 (4 reviews)
    Open 8:00 am - 6:00 pm

    Services - Stanley Steemer

    Air duct cleaning

    Carpet cleaning

    Damage restoration

    2 More Services

    Rug cleaning

    Upholstery cleaning

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    2 years ago

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    2 years ago

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    6 years ago

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    12 years ago

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    Pro Tech Restoration

    Pro Tech Restoration

    (5 reviews)

    I had the misfortune of a tree falling through my roof just before Thanksgiving 2016. My insurance…read moreagent highly recommended ProTech so I called them with confidence. I had tarped the roof and consulted with the project manager who advised emergency remediation, and they came quickly to "double-check" and reinforce my tarp work so that water would not pour in. So far so good. Given the Thanksgiving holiday, they were not able to begin work until a couple weeks out, and I was accommodating. Then in early December we had a snap of VERY cold weather, and ProTech advised it was too cold to work. Again, I was accommodating. Then it was the Christmas holidays... then it was New Years... then it was "too cold" again... Soon it was approaching March of 2017 and little progress had been made on repairing my roof. Contact with the project manager became more sporadic. Ultimately it was well into spring before work was underway, and then it was very slow. One day, they came and FINALLY undertook the work - though I was not at home and had little notice (which was fine enough). However, the project manager said there was more damage, roof trusses had to be replaced, etc. and increased the damage estimate substantially. I didn't have issue with this per se, but I asked the project manager to share pictures and a details list of the additional work so that I had this documentation for my records. I never received any of this information. While the bulk of the work was completed (the roofing and "truss repair") almost a YEAR LATER, the additional work to replace the rainspouts and fascia trim and finish painting went uncompleted for months. My project manager was MIA. Several months later, the finish tasks were "completed" but sloppily. When they painted, they had used the wrong colour paint. This was partly my fault, as I had left the leftover paint for them from the original homeowner; however, when they painted, then splashed broad swaths of the wrong colour paint on the siding - work that was not even part of the repair - and I couldn't fathom why they felt compelled to do this. Eventually we got the right colour paint and this part of the task was completed. But the rainspouts were replaced with substandard quality workmanship, and after a few conversations with the new project manager (apparently my original PM had been terminated for failing to keep up with projects), I felt so tired of dealing with them that I just wanted them gone. It had been over a year at this point. I received an invoice that included several hundred dollars for "debris removal", and I questioned this charge because I still have a pile of roofing and boards with nails sticking out on the side of my house. I wrote a letter to the project manager asking for an adjustment to the invoice in good faith. This request was not acknowledged and they happily charged the full amount for what I felt was substandard and incomplete work. I strongly recommended to my insurance company to never recommend them again (and they took them off of their providers list), and I will do the same to advise against ProTech to anyone who asks.

    Crooks in my opinion. Sales guy lied, told me Aluminium siding wasn't made anymore so I had to go…read morevinyl. Told me I would only be responsible for my insurance deductible. At final insurance review, the claim adjuster said they did things they didn't have to and the sale guy said it was required and would send the information to the insurance guy. He never sent the information to the insurance guy and the deadline for the claim came and neither I or the insurance adjuster heard from Protech. I thought about suing them when I found out I had a right to Aluminium siding but didn't at the time. Almost 6 months AFTER the claim was paid and closed, they sent me an invoice, Do NOT use this company. I am hiring an attorney and won't be shocked if it turns into a class action suit as I am sure others have been scammed by them

    Stanley Steemer - carpet_cleaning - Updated May 2026

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